Air Canada

✅ Trip Verified | Frankfurt to Vancouver. Check in was well organized and done quickly. The flight started on time, was a newer aircraft, clean and in good condition. The seating comfort was good, but the seat distance was a little too narrow. The catering was on average an airline of this price range. Overall, pleasant with some possibilities to improve them, for example, the offer at the on-board entertainment.

✅ Trip Verified | My wife and I flew back from Paris to Calgary via Vancouver in Air Canada's 787-8. We sat in the first row of this compartment just behind the bulkhead. Seating arrangement is 2-3-2 and we sat in the two seats next to the window. Lots of leg room, but one negative is that you are just behind the bulkhead. Flights all left and arrived on time. Service was good and the meal really quite tasty. I spoke to the FA and she advised me that the food had been provided in Paris. Much better than the outbound meal which of course had been supplied in Vancouver. All in all a very good experience.

✅ Trip Verified | Toronto to Vancouver. So called, Dreamliner's seats are so uncomfortable that it seems being caged. Aircraft is so poorly configured that somebody try to put seat anywhere found empty space, disregarding passenger comfort. So few washrooms and seat pitch is too tight and narrow. Air quality and noise level are little better.

✅ Trip Verified | New York to Toronto. Air Canada has astoundingly bad customer service. I was shouted at by the staff upon boarding, and lodging a complaint has been near to impossible. I waited on hold for over an hour just to be told all complaints must go through the website. They are really terrible.

✅ Trip Verified | Toronto to Hong Kong Premium Economy Class). No separate restroom. Line in coach 6 deep. Inattentive staff. Don't respond to call button. FA skipped serving my row drinks and I had to flag down staff to ask for it. In flight entertainment kept skipping mid movie to star wars and despite asking for it to be reset, it wasn't done. Having flown Asian carriers like EVA from YYZ to Asia, AC doesn't compare when it comes to product and service.

✅ Trip Verified | Montreal to Toronto . I copy and paste part of the email add I received. Avoid like plague booking your additional travel plans with Air Canada. Although it says you are booking your Hotel, in our case The Hotel X in Toronto, in the local (Canadian in this case) currency of the hotel, you will be charged in US funds. Air Canada claims there is a microscopic us flag somewhere that lets them get away with this. I have booked a lot of travel and this is the second time I have a problem and again it’s with Air Canada charging in USD. Although a Canadian Company and I’m booking in Canada for travel in Canada they are charging me in US funds. Be careful. Be diligent.

✅ Trip Verified | Rome to Toronto. One of my best flights. Amazing crew. Food was actually ok and it seemed like we were being fed every few hours. Very comfy. Smooth flight as I get anxiety, this time I had no issues. Thanks again for an amazing and safe flight home. Love to fly Air Canada.

✅ Trip Verified | Ottawa to Rouyn via Montreal. I apparently missed the deadline for baggage. I've never had that as an issue as I was an hour ahead, regardless I missed it. The gentleman at the desk (which was even the wrong desk I was at) made a phone call and then walked me to the baggage drop and to the gate. He could've blown me off, but took the time to help me out. I appreciate people like him.

✅ Trip Verified | I flew Air Canada from Heathrow to Toronto, arriving only to find that my suitcase did not arrive with me. When I lined up to report that it was missing, I found that other passengers had the same issues, with the same airline, and had come from various other destinations. One woman I spoke with had connected with my flight from Zurich, had sufficient layover / connection time, and yet her luggage also did not arrive. Passengers pay handsomely for flights. We comply with the airline stipulations regarding luggage. Is it so much to ask that our luggage actually gets on the same flight that we are on? In my case, when I was reporting it having not arrived (at @ 9:20 pm Oct 2nd in Toronto), I was told it was still at Heathrow. In this day and age of much improved technologies, systems, communications is it so much to ask for your luggage to be put on the same flight that you are taking so that you are not inconvenienced? It seems to me that Air Canada has increased its arbitrary decision making about whether or not to send luggage on the same flight as passengers. Is it any wonder that passengers are increasingly taking bags stuffed full, and often overstuffed, right onto the plane with them? This practice of not bothering to load luggage onto the same plane as the passenger is on is not acceptable. There is no excuse. Air Canada used to be a much more reliable airline than it is now. Even the meal offerings on board have become substandard. Time for Air Canada to buck up its ideas and improve in areas that it is receiving increased criticisms for.

✅ Trip Verified | Victoria to Milan via Toronto. My flight left really late from Victoria and as a result my bags did not arrive with me in Milan. I was only there for 7 days, and staying at a villa in a really small town on Lake Como. Three of the people on vacation with me did not receive their luggage. The person handling the delivery was rude and would not speak English. One of us had to wait at the villa every day until all the bags arrived, because there was no reception and no one to receive the bags. Our bags arrived on the 3rd, fourth and fifth day of our stay. I have entered a claim, but have not even received a confirmation that the claim was received. On my return, the flight was again delayed in Toronto for over an hour. Many had connecting flights that were missed. We were given a hotel voucher on arrival, and also explicitly told that our bags were being taken off the flight and we were to pick them up and re-check them the next morning. The bags were not taken off and by the time I reached the hotel is was already 12:40 pm When I reached the hotel, I was told that it had been overbooked and that there was no room for me. I had to return to the airport where there was only one poor attendant dealing with all the many issues with Air Canada. Two of us had nowhere to stay. The airline only pays $150 for a hotel room, and there are none at that price near the airport, and they were all full. He finally found us a hotel, but we had to pay for it ourselves and were told to claim the $150 from the airline. My flight the next day left early so I only slept for 4 hours. I have also entered a claim, and written two complaints to the airline, and I have had no response at all, apart from an automated email saying they had received my message it is was 'in good hands'. There is also no way to call the airline. I am disgusted with the way this was handled, and want everyone to know how shoddy their customer care really is. Don't expect to receive any compensation for anything. You are just ignored.