Air Canada

✅ Trip Verified | Kelowna to Vancouver. Terrible customer service. When boarding the plane the agent would not touch our boarding pass or passport she demanded our documents for our entire family were turned to specific pages & refused to be of any service. She was snippy, rude and useless. Terrible customer service and experience. We fly to Hawaii every year with Westjet, this is our first time flying Air Canada. Never Again. You guys are a bunch of rude jerks.

✅ Trip Verified | Pittsburgh to Frankfurt via Montreal. Not worth the upgrade. Premium Economy food horrible. Cold, rubbery chicken-ish thigh meat with stale cold rolls. Broken inflight entertainment at several passengers seats nearby including mine. Flight attendant barred passengers from using a bathroom directly in the cabin due to no apparent reason other than wanting her own privacy in the area between 1st class and premium. She forced passengers to 'go to the back of the plane' where lines and economy passengers were already overwhelming capacity of the available 2 commodes. Transit in Canadas major cities in my back/forth experience added agitation and chaos and was remarkably coldly delivered. Many missed their flights back to the U.S. on the return from Europe due to the lengthy custom points In Montreal and Toronto. There is very poor signage in both Montreal and Toronto airports and crazy long marches to other gates. Canadian airport workers pretend not to speak English and point you to move along and even misdirect passengers to the frequent and cumbersome security checks. Avoid Air Canada and Canadian major cities' airports.

✅ Trip Verified | Configuration and seat pitch of this aircraft (787)is not suitable at all for ultra long flights. Seats are too tight and not comfortable. Looks like Air Canada tried to put seats whereever they can find some space ignoring passenger needs and comfort. Very few washrooms on this 14 hours and 40 minutes flight were resulting in long line ups. Seat 30 C is only 20 inches away from washroom and avoid this row at all costs. Aisle are too tight and you got bumped by trollies and passengers.

✅ Trip Verified | Flew Toronto to London Heathrow with Air Canada. 10 Abreast seating on 777 is terrible. Seating and aisles are so narrow and plane looks so crowded. Service was normal with noting mentionable. Seating padding and comfort was bad for long haul. Few and small washrooms on this aircraft.

✅ Trip Verified | Excellent flight between Montréal and Tokyo-Narita. Except for the seat comfort and the minimal seat pitch, the flight was perfect. Professional flight attendants who were attentive and friendly, good Inflight Entertainment system and food. Flight was on time.

✅ Trip Verified | Flew Air Canada from Edmonton to Ottawa. Complete joke. Flight was delayed by 4 hours because an instrument was broken and apparently discovered at the very last second. Was left on the plane for an hour as they told us they were asking other airlines for a replacement part because why would we want to keep spare parts on hand? Save yourself some time and fly Westjet.

✅ Trip Verified | Vancouver to Seoul. I had the worst experience on this flight I took last minute because I had to attend a funeral. The seat I was sitting had water dripping down from the airconditioning for take off and landing. I pressed the button to receive help from the crew since this started and no one came for at least 20 minutes. Finally an attendant passes by. She did not recognize that I had the help button on. I told her of the situation and she said that it was normal. She didn’t try to relieve the situation other than letting me know that it was normal. Worst flight service. In addition to that my entertainment system didn’t work. The touch was off so I couldn’t use it.

Not Verified | Frankfurt to Vancouver. I was on a flight where the cabin staff needed to look after a passenger with limited eyesight and a service dog. I have to say that the crew involved were remarkably helpful and effective in their efforts to keep both the dog and owner and all the passengers around them comfortable and relaxed. I was really impressed that AC had cabin crew of this quality. It is easy to complain when things go wrong but the airline - and especially the cabin crew deserve recognition for their professionalism.

✅ Trip Verified | Vancouver to Sydney. They split my reservation so my 4 year old child couldn't be checked in online and couldn't be placed next to my seat. They eventually sorted it out at the airport but it's just not good enough. They should have re joined reservations and done. Had an anxious 2 week lead in to the flight not knowing what was going happen with seating. Food on flight was some of the worst airline food I have seen. The service was surly and rude. Unless the price is low I wouldn't choose to fly again with them.

✅ Trip Verified | I fly this route from London to Vancouver several times a year and have seen the onboard service on Air Canada get better and better and they well surpassed all other carriers on this route. From boarding to deplaning, the inflight crew on this most recent flight were outstanding. Very professional, helpful, attentive and cheerful throughout the flight. I often find that after the meal service and duty free sales, crews are rarely about the cabins until later in a flight. Not so this crew - constantly on hand. I’ve travelled on a few five star carriers over the last few years and non surpass this Air Canada crew for quality of service.