Air Canada

✅ Trip Verified | We flew to Europe last summer but on our way back to Vancouver from London our flight got moved 3 hours earlier so we could not make it and we had to be put on the next day flight. After exchanging several emails with customer service that we should get a hotel room all we got is a 15% discount in the future. We were lucky we had friends so we stayed with them but that should not have been the case. We had to pay for the luggage storage at the airport plus we both lost 1 day work so it all adds up quite a bit.

✅ Trip Verified | The flight from Toronto to Santiago de Chile started with a great meal at the Toronto Signature Lounge and the usual great comforts in a bus class flight. What was very special this time was the concierge service by on the ground in Santiago. Due to 1/2 hour delay we had to meet our domestic flight within one hour - tight! The concierge guided us through immigration, luggage pick-up and security in person and with friendly patience. She also managed to secure a lost item.

✅ Trip Verified | Vancouver to Delhi. One of the clear advantages Air Canada has the direct flight to Delhi. However, there flights whether direct or not is really expensive compared to their competition. The change fees for a flight are enormous and the food wasn't too great. The cabin crew was friendly but I found the seats a bit too small. The entertainment system compared to Lufthansa and United is not good enough. However, I have found air Canada to be on time and reliable.

✅ Trip Verified | Toronto to Zurich. Air Canada prices were always good. Took it this time to Zurich and regret my decision. No leg room, poor food and 7.5 hour flight I got 1 proper meal and 1 snack. Who gives a slice of bread for breakfast? Dinner was poor for me.

✅ Trip Verified | Frankfurt to Toronto. The check-in process was quick and easy. I flew with my husband and two small children (nearly 2 years old, and 4 years old). All of the staff were accommodating and professional. My children were given toys and colouring books to entertain them during the flight. Our flight was pretty empty so they were able to spread my family out over a few seats to give us more room, and they checked on me frequently to see if I needed and water or anything, or to play with the children for a moment. The only downside being that children under 2 don't get a meal, but they had some left over and brought me one for my daughter anyway. Our connecting flight boarded much earlier than it was supposed to, so we had to run to the gate and didn't have time to get any snacks or water before boarding our long flight.

✅ Trip Verified | Ottawa to Atlanta via Toronto. Flight from Ottawa to Toronto was delayed by 4 hours and I missed my connection flight. I was rebooked on a 20:40 flight but there were flights scheduled to leave at 1245 and 1635 to Atlanta, so I had to patiently wait for 12 hours. No meal voucher or apology from airline for the inconvenience.

Not Verified | Vancouver to Toronto with Air Canada. Brutal! They actually charged me for my baggage? $30 a bag after overcharging me for tickets. Don’t fly with these idiots. Service sucks and they nickel and dime you worse than Ryanair. The difference is Ryanair is an economy air service and they are prompt and polite. Air Canada is neither of those things and is apparently a premium service. They are not.

Not Verified | Fort St. John to Las Vegas. Can’t say enough good things about the counter staff in Fort St John and customer service staff of Air Canada in general. Missed our plane because of overbooking problems and was completely compensated for our inconvenience.

✅ Trip Verified | Toronto to Edmonton. I missed my flight due to delay in immigration procedure and the staff at immigration mentioned that Air Canada will arrange another flight, but they didn't arrange anything and they told to buy a new ticket.

✅ Trip Verified | They were they 1 hour 15 minutes late because previous flight was late leaving gate, the in-flight staff was rude to the point of combative. No in flight beverages because of nearly non-existent "turbulence". Then when they did serve water, the cup had a hole in bottom and attendant watched as water poured out onto myself and guy next me. The two attendants then started laughing about it. I fly monthly to Toronto from Atlanta for business (usually Delta but sometime AC), and consistently Air Canada is bad compared to Delta. This was the last straw for me.