Air Canada

✅ Trip Verified | Ft Lauderdale to Toronto. The wait to speak with a customer service rep is about an hour or more. I called a week before my flight because I just got my citizenship and took away my green card. So I called to verify if I could fly with my naturalization certificate and I was told by a customer service supervisor that I could. When I got to airport they said I couldn’t. Long story short, fighting to get my $ refunded. Don’t give out the wrong information to people if you know the answer.

✅ Trip Verified | Our flight was delayed for 6 hours, waited on the runway for over 1 hour. They booked me and my husband on different flights for the connecting flight from Calgary. They booked mine for 10 PM while I was still on the flight from La Guardia yo YYZ. Ridiculous! Our bag was lost or sent with a different flight we don’t know yet. They booked us into a hotel but gave us the address of another one and we had to find a way to get to the correct address at 2 AM! The customer service rolled their eyes at us, hang up the phone, told us no one will do anything at this point and they were more interested in going home then assisting. No one responded to our concerns or offered any assistance! It’s a disgrace of a company!

✅ Trip Verified | Victoria to Boston via Montreal. Very poor interpersonal experience. Aircraft, facility etc are reasonable. It is the behaviour of staff that cause concerns. In food delivery service, the hostess decided to skip several rows, and when called for a drink, she pointed to the fact that we should have asked when they were delivering drinks! Our baggage was not delivered, The agent linked to US customs looked it up and found that it was delivered to another airport. He advised that we should contact the Baggage agent. The comment we received from the baggage agent were disturbing "are you sure it was not delivered?". I urge Air Canada to address these attitudes on part of its staff members.

✅ Trip Verified | Vancouver to Toronto. The seats are cramped, the planes often dirty with garbage in pockets. Customer service is rude and unhelpful. Every time I book a flight I get pre assigned a middle seat and zone 6 for last to board. There was no overhead luggage space because everyone carries huge rolling luggage pieces. I book and pay for extra leg room only to have them move someone into seat beside me who didn’t pay at all. The only positive I can give for them is that their flight attendants are always nice and kind.

Not Verified | London to Toronto. I recently had a flight with Air Canada. The staff were very kind and helpful. The lounge was the best I've seen! The seats were amazing and so was the food!

✅ Trip Verified | Los Angeles to Toronto. We booked 4 Business Class Seats on their Boeing 787 for a red eye flight. The tickets were for me, my wife, our 13-month daughter and our 14-year old niece. Air Canada booking showed the age of our daughter, as we gave them her info and said we wanted a seat for her. After we boarded, and put her in her car seat, she fell right asleep as people were still boarding. At this point the crew said the car seat needed to be checked as their seatbelts don’t work with car seats, and I had to hold her. They also said there were no seats in coach for her and that they need me to get her now so that they could take off. They were polite, but I was stunned by what I was being told. We complied with their instructions, as required. Air Canada responded to my email offering me a $100 e-gift card. All of us were exhausted after the flight. I’m insulted by their offer of $100 and simply can’t believe any airline would act in such a manner.

✅ Trip Verified | Frankfurt to Toronto. My first time flying with Air Canada and could not be happier. The aircraft was very nice - who doesn't love a toilet with a window!? - the staff were very nice, the food was delicious and the entertainment system was au point! No delays, but would benefit from allowing boarding passes on the iphone wallet.

✅ Trip Verified | CMN-DCA via YUL in business class. The CMN-YUL flight was an hour late departing which made the connection tight in YUL for the short segment to DCA. Crew on board the long over-the-water sector was excellent. Very friendly and attentive. Food was very good. AC uses the old herringbone 1-2-1 business class configuration. It is private, but does not allow you to look out the window. While transiting in Montreal, I could see that my bag cleared US Customs. However, it did not make it onto the aircraft for the short flight to Washington Reagan. Upon arrival, I filed a missing baggage claim with AC. This is done at their check-in counter and, as a result, took a long time as a large family checking in had a problem with their tickets and there was only one agent on duty. I finally was able to file a claim. My bag arrived on the same flight a day later, even though there was six flights between Montreal and Washington (either DCA or IAD) in the interim. After arriving in Washington, my bag took another 24 hours to get to me. Shameful performance on the part of AC's baggage tracing and contracted courier delivery service. Marred an otherwise good trip with AC.

✅ Trip Verified | Sydney to Vancouver. I am a first time traveller by Air Canada. I chose Air Canada for my trip in order for me have a feel & get the real experience of it. In General ok. For me when it comes to long haul flight more than 10+ flying hours, I wasn't happy with the selection of entertainment system.

✅ Trip Verified | San Francisco to Delhi via Vancouver. I booked my tickets through Expedia. Air Canada made changes to my itinerary three times without explanation. The first time around I called Air Canada directly but was told I needed to contact Expedia. Expedia was helpful but had no explanation for the changes. I had to make changes to my other connecting flights every time Air Canada made a change. On the day of travel, during check-in the agent did not understand e-visas to India and asked for clarifications from me. I found the onboard food choices and quality below par. They lost one of our bags when we landed in Delhi and the agents there did not have a clue as to what happened. We are keeping our fingers crossed, and are hoping to get the bag back in time for the wedding I came to India for.