Air Canada

✅ Trip Verified | Montreal to Vancouver . There was a lighting storm that stopped most flight on the day, and it was a public holiday, jazz festival and a Sunday that can't be helped and meant all could not be put up in a motel. The problem was that there was no communication at all to tired and stressed travellers. They were able to organise security to subdue travellers, when official announcements and communications should have been priority. This came 3 hours after, too late and baggage was not delivered until 5 hours after so nobody could really leave anyhow. Cabin staff were short and rude on the eventual flight after anyhow, when many had been sleeping at the airport for 28 hours.

✅ Trip Verified | Montreal to Grenada. We had a connecting flight in Toronto, however the plane had technical issues in Montreal and, as consequence, we missed our connecting flight. We lost 2 days at the Sandals resort and it is so complicated to have some sort of a refund from Air Canada, too many document requirements, complex process & hard to reach.

✅ Trip Verified | Montreal to Paris. 4hrs+ flight delay and they didn't apologize at the boarding gate. The plane was old and uncomfortable, with the IFE remote control located in the armrest of my seat . Catering was the worst I had.

✅ Trip Verified | We flew Dubai to Montreal and then Montreal to Porto with Air Canada rouge. Air Canada lost our luggage on both flights ways and couldn't tell when it would be delivered. I fly regularly for business 20-30 times year and have had my luggage lost once in the last five years. There always seem to be problems on AC last time we flew they cancelled a flight and we were stuck in Toronto. Canada deserves better.

✅ Trip Verified | OK so I’m getting senile. Back in 1972 I vowed I would never fly with Air Canada again but, stupidly, this year I decided to use them on a short sector. I received, shortly before I left for the airport, a text message telling me not to forget my flight, to Halifax, so I went to the airport. When I went to check in, and before the woman who was handling the desk I was going to use, could say anything, her next-door colleague announced in a loud voice that the flight had been cancelled. As the aircraft was to come from Halifax, some 2 hours away, someone should have told the computer to send me a message telling me that. This is where Air Canada customer handling came to the fore – come back at 20.30 and we will get you on that flight. I explained I had 3 more connections that day. Whilst one of the two check-in staff made an effort to sort out the problem the other indicated she could not care less about our problem. Due to that I had to pay full fare on WestJet for both my wife and self. It should be said the contrast could not have been greater the check-in lady to whom I spoke bent over backwards to help us – Thank you WestJet! I have told my wife if I even think of Air Canada again to have me certified.

✅ Trip Verified | My flight from Montreal to Vienna was delayed and wasn't going to be leaving until the following morning. This caused me to miss my bus from Vienna to Munich which cost over 100 euros. I spent 9 hours in the airport waiting. They didn't do anything but give me a coupon to use with Air Canada. I'm never going to use it as I never want to fly Air Canada again. I'm now on my way home from Vienna and my flights been delayed an hour and a half causing me to miss another ride so I will have to get a hotel for the night in Vancouver as I live 2 hours drive from the airport. Well done again AC.

✅ Trip Verified | Barcelona to Vancouver via Montreal. My dad was supposed to be home yesterday but his flight was cancelled and he had to spend the night at the airport. The phone lines had very long holds of over and 90 minutes if you could actually get through. After waiting an hour and a half on hold my mom was disconnected. Rather than teaching staff how to deal with tired and frustrated people waiting they simply sent in armed security guard and threatened to arrest anyone who was rude to Air Canada staff. I just want my dad to be home. I am still waiting for him.

✅ Trip Verified | Rome to Toronto. Flight delay for 4 hours and I miss connecting flight to Milwaukee. When landed, I was in a rush to check my next connecting flight and approach the ground staff and I was given a Next day flight, and staff said that they cannot do anything and direct me to counter F to check for optional flight to Chicagon. I have no choice, but take the only option to fly out next day at 8.30am. After immigration than I realise that I left my laptop in the magazine compartment. I go to the lost and found but they cannot locate it, the lost and found staff have send message twice to check the flight but still no sign?

✅ Trip Verified | I used them twice - from Chicago to Toronto and back. I will never use it again. We were delayed 7 hours in total. Once it was because of ‘weather’ but the next was delayed 3h 45min because they were trying to get overbooked clients to cancel their flight. It was terrible and because of the delay I couldn’t get my luggage to my final destination.

✅ Trip Verified | Dallas to Vancouver. A horrible experience. They will only check baggage two hours prior to the time for boarding. My family and I arrived 2.5 hours ahead of time to check in. A woman was sent out to tell us to get out of line. Their disorganization should not become our problem. We will chose a different airline next time.