"wait in airport a total of 8 hours"
Diane Anderson (United States)
✅ Trip Verified | Connection flight from Victoria to Vancouver rescheduled (delayed 3 three times) so would miss connecting Air Canada flight to SFO. Landed with 10 min to run to gate. Had to go thru customs. Missed the flight at 1.30. They bumped us to a 7.30 pm flight. There were 2 earlier flights for which we asked to be on standby. There were others on our flight who made it onboard an earlier flight. We were never called for boarding pass. Went to gate counter several times. They had seats on the 4.30 flight which 2 hours earlier they said there would not be any problem getting on - lots of seats. So they loaded everyone on and had seats in all categories but would not give us any, including paying for upgrade to first class. They said there just wasn't time to get us our boarding pass. They offered only a $10 food coupon per person. All due to scheduling issues on behalf of Air Canada - which a frequent flyer at the time said (too late) happens all the time. The supervisor would not give us a refund so we could fly another airline to get home before 3.00 am. So had to wait in airport a total of 8 hours because of their repeated scheduling errors.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Vancouver to San Francisco |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Would not recommend"
G Marteile (Belgium)
✅ Trip Verified | Brussels to Calgary via Montreal. On the first flight, from Brussels to Montreal, the screen of my seat was broken, nothing the crew could do about it. The airplane was very old as well. On the second flight, which boarded 1hr late, my screen didnt work. After waiting 30 min on the plane for departure, with broken airconditioning, we had to exit the plane and wait 4 hours for another plane to finally be able to depart. Would not recommend at all.
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Brussels to Calgary via Montreal |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"failed to provide meaningful compensation"
S Dean (United Kingdom)
✅ Trip Verified | We booked and paid the higher prices for a direct flight taking 5.5 hours and departing early afternoon from Heathrow to St Johns, Newfoundland. Air Canada later cancelled the flight (for an appropriate reason), rescheduled us onto an indirect flight via Toronto taking over 13 hours and requiring a 4am departure from home with young children, but have failed to provide any meaningful compensation. E-mails to Customer Services (which have been the only way to contact them) have resulted in rude, unprofessional responses. We want to complain not only about compensation, but also about the attitude of Customer Services. However, they don’t seem to publish their Complaints Procedure anywhere. Therefore, nearly 6 weeks ago, I e-mailed to ask what their complaints procedure is if unhappy with the response from Customer Services – they have not responded. I thought Air Canada would be a professional, well-run business with competent, trained, efficient staff. In our experience, nothing could be further from the truth.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Heathrow to St Johns via Toronto |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I had an excellent flight"
M Deane (Canada)
✅ Trip Verified | Toronto to Vancouver. I had an excellent flight with Air Canada last week. The 777-LR with the pods and AC's Signature service is wonderful. The staff were attentive and friendly. I had the beef and the salad, dessert and cheese with a glass of wine were memorable. I flew on their latitude fare (which is full fare economy) and they gave me an up-grade from economy to a seat in the front cabin. My advice is if you fly several times a year fly with the same carrier or alliance because they notice and treat you like gold. One can look for a lower cost fare. However, as a tall guy I really appreciate the service and the big seat and it was very comfy. Also, the IFE was excellent. The AC wide body planes have an excellent number of choices and the front cabin has very large screens. I watched two films and hopefully when I fly AC again I can watch the other half of the third film I was watching. I appreciate that they have 'classic' films because the recent films are not necessarily my first choice.
Aircraft | Boeing 777 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Toronto to Vancouver |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Staff were lovely"
Jay Halls (Canada)
❎ Not Verified | Toronto Pearson to London Heathrow. This airline was amazing. The 777-300ER wasn’t old. Staff were lovely and my flight was on time. From Toronto Pearson to London Heathrow were the best 8 hours on an airline. I would recommend this airline. It’s one of the best airlines money can buy. Food wasn’t shabby as well. When we arrived at London Heathrow baggage reclaim was excellent. No mix-up or any problems. 5 stars.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Toronto Pearson to London Heathrow |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"remained unhelpful throughout"
1 reviews Catherine Spencer (United Kingdom)
✅ Trip Verified | We had a connection flight from Victoria to London that stopped in Vancouver, with only a 1h10min stop over which had been arranged by the airline through the Air Canada website - we are experienced flyers and had we been able to we would have booked ourselves on the 16:00h flight rather than the 18:00h flight that we ended up on. The first flight from Victoria was delayed by half an hour which mean that we had even less time to get between the flights and we knew Vancouver airport was rather large. The flight was then delayed again meaning that even though it was supposed to take off at 18:30 actually took off at 20:05, which was 5 mins before our next flight was supposed to take off. There were 16 other people on the same flight with us that were also told that they were going to try and get Vancouver to hold the flight for us as there were already many delays in Vancouver. However, the flight was not held for us and did in fact take off earlier than it was supposed to at 20:05. We missed the flight and expected some compensation as it meant that our entire journey had been delayed by a full day as the only flight they could get us on was for the evening after, and Air Canada did not even provide any hotels for us, despite them being the cause of a 24h delay. As well as this, we had paid money to be put in the preferred seating with extra legroom and when we brought this up while they were booking us on the next flight they were unable to do anything to help us. We understand that other people would have booked the same seats we did and they would be unable to change this, but even after several conversations with the customer "service" for the airline asking if they could possibly upgrade us to premium economy as we had paid for more room which we were now not getting, and been delayed by their incompetence, but they remained unhelpful throughout the whole process. Overall, although the individual employees were trying their best to help us, the airline as a whole was awful at helping us and made the journey very difficult as it was in fact them selling us the tickets with only an hour in between that lead to the problems we face.
Aircraft | Boeing 787-9 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Victoria to London via Vancouver |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"still not on my way home"
France Grand’Maison (Canada)
✅ Trip Verified | Toronto to Montreal. I have a 75k status, been at the airport since 11:00 am, it is now 6:30 and I am still not on my way home to Montreal. Now the 6:00 pm flight will not leave before 7:00 pm, the toilets are not flushing, so the pilot tells us we can go at the airport. The staff at the gate will not let us go.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Toronto to Montreal |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"This flight was amazing"
Ryan Moroso (United States)
Not Verified | Chicago to Montreal. This flight was amazing. The only problem we had was the long 4 hour delay but that was due to the very poor weather in Chicago. When we boarded everything was clean. We were met by an AMAZING flight attendant, sadly I forgot her name. When we sat down we noticed that there were IFE screens, on a regional jet. The only problem with those was that they were a bit unresponsive. When we got up in the air there was only a drink service but if you wanted you could have purchased a voucher for the buy on board menu or you could have just bought it from the menu. Card only! There was a limited selection due to there being no ovens on the Embraer aircraft but I opted for the chicken noodle soup. Sadly they had run out so I had oatmeal instead. Other than that it was a smooth flight. The bags were on the carousel when we got there and we were gone.
Aircraft | ERJ 175 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Montreal |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"no communication at all"
Duncan Kendall (Australia)
✅ Trip Verified | Montreal to Vancouver . There was a lighting storm that stopped most flight on the day, and it was a public holiday, jazz festival and a Sunday that can't be helped and meant all could not be put up in a motel. The problem was that there was no communication at all to tired and stressed travellers. They were able to organise security to subdue travellers, when official announcements and communications should have been priority. This came 3 hours after, too late and baggage was not delivered until 5 hours after so nobody could really leave anyhow. Cabin staff were short and rude on the eventual flight after anyhow, when many had been sleeping at the airport for 28 hours.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Montreal to Vancouver |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"complicated to have some sort of a refund"
Leon Beyloune (Canada)
✅ Trip Verified | Montreal to Grenada. We had a connecting flight in Toronto, however the plane had technical issues in Montreal and, as consequence, we missed our connecting flight. We lost 2 days at the Sandals resort and it is so complicated to have some sort of a refund from Air Canada, too many document requirements, complex process & hard to reach.
Aircraft | AC481 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Montreal to Grenada |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |