| Toronto to Rome via London. Air Canada treats Aeroplan members as second class citizens I am posting this warning to all those you fly with Air Canada and who use air miles to book flights. Air Canada clearly discriminates amongst its passengers. This is now my second experience and hence definitive confirmation of these discriminatory practices. I recently booked a flight to Europe from Toronto using my aeroplan miles. Upon booking my 2 flights I went through the seat selection process, selected seats and paid $125 each for that privilege. The payment was processed by Air Canada and written confirmation received of those specific seat allocations via email. Weeks later I received an “Air Canada – SEAT CHANGE” notification, arbitrarily moving our seats from Row 18 (seats bought and paid for – for extra legroom due to a leg issue I have) to Row 33. and then said I would be refunded the seat selection fees. Completely arbitrary and not honoring the initial seat purchase! Since this was the second time this has happened to me, (the first time being much worse, which I will explain later on in this message) I had to speak out. I immediately emailed Air Canada after trying to get a hold of their customer service Dept – advised by an automated call that the wait time was more than 1.5 hrs - really? Maybe this is a factor of the significant quantum of customer complaint volume. I then received the token automated response to my submission form Air Canada “we will address your concern within 30 days”. Hence my public action here! As noted this is the second time this has happened. In 2018, on flights to/from Miami for attending a family wedding, I had booked 4 seats using Aeroplan miles and paid full fare for one seat (full-fare seat for my disabled father) in upgraded seating. We booked almost 8 months in advance, with the express purpose of early booking, being getting our seats assigned together so as to assist my disabled father on/off the plan and supporting him during the flights. Eight months early! All our seat selections were confirmed in writing to us by Air Canada at that time. Again, just before the flight (a week before) we get a notification that our seats were changed. Let me clarify this point - only our Aeroplan booked seats were changed! Not my father’s full-fare seat! I called to complain, they said it just happens. It was too close to the flight to seek any other remedy. In the end, it left us sitting in the back of the plane and my father sitting alone with strangers and without support to deal with his disability! Unbelievable! After our return, I complained through proper AC channels to ascertain the genesis of the change notice, highlighting the blatant fact that only the seats booked with air miles were changed and not full-fare seat. The AC response again was, it happens! The offered me a 25% discount coupon for a future flight. I don’t want coupons! I want honest, fair and non-discriminatory service from a Canadian company. Disgraceful! Now this has happened again and cannot stay silent as it is now clear beyond any doubt that Air Canada discriminates against its passengers. There is one level of service for full-fare passengers and another for Aeroplan members who use air miles to book flights. I encourage all others who have experienced this type of discriminatory treat to rise up and make Air Canada take notice and correct their business practices.