✅ Trip Verified
| I flew business class on Air Canada from Newark to Doha via Toronto. I was connecting to my favorite airline, Qatar. I was looking forward to the service. However, AC was terrible. Check in at EWR was hectic. The agents did not pay attention to detail and gave me boarding passes belonging to someone else. Not a huge deal. My flight arrived to Toronto late and I arrived at the gate just as they were calling for final boarding. I went to the agent and gave her all of the documentation she asked for without comment as I was catching my breath. At the end of it all, she said, "you could be nicer you know" I asked what her problem was and that I had given her everything that she asked for and that she was not particularly nice either. The flight was terrible for business class. They had one menu with no options. The dinner was good, but breakfast was inedible. The seat was very comfortable and the flight attendants friendly. However, Air Canada has taken cost cutting in business class to a low. I connect to Qatar on a five hour flight. They had numerous menu options and better good. It is interesting how North Americans want to complain about the Middle Eastern carriers and their subsidies. However, the North American carriers get subsidies as well. Where they can't compete is service. If I am spending over $3000 on a business class ticket, and my choices are Air Canada or a Middle Eastern carrier, I would be a fool to spend my money on Air Canada. I wrote Air Canada and almost 4 weeks later have been given the courtesy of a response.