Air Canada

✅ Trip Verified | The air craft arrived to the destination on time. The flight was clean and food was not the greatest. The snack they provide at the last leg of the flight must have been changed to a better one( the wrap). The crew was attentive. Overall service is acceptable

✅ Trip Verified | The flight going to LA was terrible to begin with. June 1st flight to LA was delayed by 2 hours due to lack of workers in their baggage section in Toronto. On June 4th, coming back here is even worse. The AC ground crews in LA were cranky and rude. The crew incorrectly announced that our flight was cancelled. My brother then asked why it was cancelled. The crew snapped back to say no questions asked, flight was cancelled. Surprised, we then reconfirmed with the other lady crew if our flight was indeed cancelled. The lady told us it wasn’t our flight that was cancelled but the flight next to ours which was AC792. The crew didn’t apologize for the error, instead they took our carry on luggage against our own will saying they didn’t have enough space. I told the guy if I could get something inside my carry on and he refused! My husband told him I needed to take this one important item inside and he snapped back along with the lady crew and said: “If you don’t comply, you can take the other flight which was already cancelled!” Their rudeness continued on as they speak with other passengers in line. These employees need to be reminded of common courtesy and proper work ethics when speaking to people who give them business and existence! No professionalism at all. Bad customer service. The flight attendants were very classy, considerate and courteous. Mid flight the air conditioning broke down, I almost passed out due to warm air blowing on my face, then they had to close the washroom for the entire duration of the flight! I don’t remember having a good experience with Air Canada, but this time I learned my lesson well. Never again.

✅ Trip Verified | I traveled from Dallas to Regina. On way back from Regina had to take a connecting flight in Montreal where had to pass through customs. There was so much confusion and no one from Air Canada would guide passengers properly. They were all in a cranky mood and didn’t have patience to listen and guide property. Flight was delayed for 40 minutes as we had to wait for other flights that were delayed. People were upset and complaining that staff was not at all helpful, I had planned to buy food on board but crew just gave me beverage and didn’t ask about food. I thought will ask me later but then I saw crew sitting and eating their dinner. I asked one of crew members aren’t you selling food to which he replied we asked but you didn’t want anything. I told him that is a false statement you never asked me about food. I told him that I would like to purchase food and he said we have nothing. I got upset at his behavior so a senior member came and showed me a menu. There were only two choices so I selected one. They didn’t have much food so avoided asking passengers. When I landed in Dallas I found out that I was the only person on two flights from Montreal whose luggage has not arrived. It was 12.15 am. Lady at the airport said it will come on 10 am flight but was not on that flight. Then I was told will come on 7 pm flight. I am still waiting. Very poor service with non courteous and unfriendly both ground and cabin staff.

✅ Trip Verified | Worst airline I have ever travelled on. I will never use AC ever again. The flight was delayed 3 times and then cancelled. We were re-booked the following day. They were fully aware that the flights would be delayed and made us wait at the airport from 9am to 4pm. They booked us for a night at a hotel, but were uncompensated for the cancellation. The flight on the following day was again further delayed. Airlines like this do not deserve to be operational.

✅ Trip Verified | We were flying to Vancouver from Copenhagen via Toronto on June 1st. First they cancelled our flight then rebooked us. The flight they rebooked was then delayed by 5.5 hours in Toronto. There were hundreds of passengers stranded at the airport and only one customer service desk to service all the customers. On the way back from Vancouver to Cleveland via Toronto, the flight to Toronto was initially delayed by 2.5 hours then cancelled because of pilot shortage. They rebooked us through United and said our bags will be transferred to United but when we arrived at the gate to board the united flight we were denied boarding because Air Canada never transferred the bags over. It took them over an hour to find the bags. They rebooked the flight the second time eventually after I spent an hour and a half talking with the reservation agent and the check in agent. Both of whom kept saying that I would have to talk to the other. The fact that Air Canada is a star alliance member is mind boggling given that their customer service and flight operations are so poorly run. I can safely say I will avoid any and all Air Canada flights from now on.

Not Verified | Absolute disaster of a company. I can't remember the last time I flew with them and didn't have a flight delayed or canceled. This time our flights from Saskatoon to Moncton via Toronto got canceled, rebooked on a late flight to Toronto and morning flight to Moncton next day. Stuck in Pearson overnight, refused a hotel voucher. Both new flights delayed. Still sitting here waiting for the flight to Moncton, been delayed about 5 times, about 6 hrs beyond what was already a lost day of our lives. I don't know why we even bother, would be cheaper and faster to rent a car and drive across the country. I would never use Air Canada again except we basically have no other choice in Canada.

Not Verified | Flight got cancelled and rescheduled after having spent 4 hours in the airplane, parked with no updates on flight status and if or when we'd take off. More than 28 hours of so called 'delay'. Very little communication or ways for them to compensate and make your journey less painful. Air Canada pay their staff poorly and treat them also poorly hence why to call this company pathetic is a compliment. Next time I might as well walk.

Not Verified | Worst airline ever! Spirit would be better - customer service is poor. 2 hour hold time! Won't help or give refund! Avoid these people! I'd rather take the bus than fly with them.

✅ Trip Verified | We arrived from Tokyo to Miami after having a layover in Canada. We asked at least 9 employees between Tokyo and Canada if we should pick up our luggage and check it back in or if there was anything we had to do in order to not have the luggage forgotten at the layover in Canada. Three of them had no idea what the proper process was and of them told us we did not have to do anything and it would ship directly to Miami. We arrived in Miami and to our surprise our luggage was not there. We then received a text message saying the following “Bag is delayed Tag # (Booking #) Expected to arrive in Miami MIA May 27 22:29 Arrange delivery here: flyac.ca” we arranged the delivery and again to our surprise the luggage is not getting to Miami until tonight and will not be delivered till 3 days later. We called to see if they would provide us with some funds to be able to purchase the necessary items needed for the time being and we’re told we would have to purchase them on our own and maybe after we could put a claim in and see if they approve it or not. We asked for a time line of how long the approval usually take and we’re refused an answer. We asked to speak to a supervisor and we’re told they do not have any supervisors that could help us and refused to put us trough to a supervisor after which they told us to hang up. When we said we would not hang up until we spoke to a supervisor they put us on hold and hung up. We are now left in a city away from home with no luggage and no resources to get the necessities we need.

✅ Trip Verified | I booked a return ticket and today received this email for my return flight. I have always supported them and used for my business for years; however, today I received notice that my Premium Economy flight (I had already applied eupgrade to business) from Montreal to Malaga via Zurich has been changed to basic economy. How can an airline treat clients like this, they stated; "We're sorry your itinerary has changed due to unexpected business or operational constraints on our planned flight schedule and we have automatically rebooked you on another flight."