✅ Trip Verified
| We returned from St-Lucia yesterday night, December 19th. It’s been 3 years now since we have flown with Air Canada. Due to our last few very bad experiences, we tried to avoid them at all costs. This time, we had no other choice than Air Canada to fly to Saint-Lucia. Three days before our return to Ottawa via Toronto, we notice on the AC application that our return flight will be delayed 2 hours, thus missing our connection in Toronto for Ottawa. They changed our flight to another time that was still impossible to catch. Arriving in Toronto late on Saturday night, the Air Canada employee was immediately firm about telling us they are not providing a hotel and meal voucher as they pretend it is "out of their control", they seem to have all the freedom to lie about what’s in or out of their control. To be honest we saw it coming, having experienced their completely non-existent customer relations in the past and after talking with some of their former employees (management level), it was our fear that we would face their abuse once more. Any other airline in the world would have treated this issue fairly (from experience). I am sure all Canadians would love to feel pride in our main airline and feel appreciated and be respected by a company that carries our flag around the globe. In reality, this airline is absolutely shameful, it abuses its customers every single day, and by the looks of it none of their employees are proud to represent this company either. As a Canadian that travelled around the world, the lack of service, appreciation and fairness from Air Canada is very obvious when comparing to any other airline. We strongly recommend to everyone to seek any other options possible prior to resulting in flying with this miserable company.