Air Canada rouge

They kept us on an airplane for 2 hours initially hardly any circulation trying to fix a problem with the navigation system. Then they left us on the plane for 2 hours while they tried to fix it giving us false hope every 30 minutes or so. They offered some of us a tiny bag of almonds but we had to share with the person beside us because they didn't have enough for everyone. Finally they got us off the plane 2 hours later. Gave us $10 to buy lunch. Flight was supposed to leave at 10.30am at 1.30pm or so we get an announcement saying flight will be leaving at 3pm. Then another delay to 4pm. Meanwhile the weather outside is getting worse and worse. So now we board at 4pm. They had us sit on the airplane for another 3 hours before we actually took off. 200+ people missed a whole day of vacation time. Updates were very infrequent. To top it all off the flight crew were miserable. They were finally walking by to offer us some food but a) they ran out of everything and b) they walked right by our row without asking. When I waved my hand the attendant got annoyed with me. It was the last time I fly with Air Canada. The free food was a sandwich. The drinks - they gave you pop juice or water and you couldn't have an actual can. Inflight entertainment - forget it. They didn't play a movie on the way to Montego Bay. You had to have the app downloaded on your phone. If you didn't have the app you got nothing.

YYZ-MCO-YYZ. Family of 5 travelling in economy. On time departures both ways. Flight crew was very friendly and attentive (also much younger than the average AC flight crew which isn't necessarily a bad thing). Aircraft was an A319 in rouge livery. Pretty basic but clean and nice. The only catch is the IFE is Wifi-based so you have to have an IPhone or IPad with the AC app or you need to rent one in flight for $10. Fortunately they told us this before we departed so we were able to download the app.

Feb 27 2014. When we original booked this flight from Toronto to Orlando return it was with Air Canada. When Air Canada up and decided to change the flights to Rouge there was no compensation for cost given as a refund or credit as Rouge is supposedly a cheaper flight. This fact was confirmed by speaking with other passengers on the flight who booked the flight through Air Canada Rouge. Not only did they not compensate us for the change they automatically changed our seating - splitting my husband and myself approximately 8 rows apart. I would also confirm that I had to prepay for seat selection. When I went to check in online the flight was sold out and I could not get my seat that I had paid for back. The new seats are horrible. I am only 5 feet and I couldn't get comfortable with the decreased leg room. I don't know how they expect people to sit in these seats for a 5 plus hour flight. They have taken out the TVs in the seats. They boast themselves as having a huge selection of movies etc. with their new app that has to be downloaded. Their huge selection is worse and older than Netflix. It really is a joke. If you want anything that is enjoyable make sure you download your own movies/shows before flying. Next time look at WestJet before booking Air Canada.

I am relatively tall and have just experienced the most uncomfortable flight in my (substantial) list of flights (over 50 years). In the interest of (literally) squeezing the last buck out of their aircraft's potential they have shortened (even further) the distance between seats making it impossible for me to withdraw my legs to sitting properly behind the seat ahead! Totally ridiculous whoever came up with this "brilliant" move must have been a height challenged individual.

On March 2 2014 we flew back from Puerto Vallarta on Air Canada Rouge (flight A/C 1819). Was it a good experience? No. It was an awful experience. Rouge makes us see red. The seats in the plane were so crammed up that we felt that we were in a can of sardines One of us is 1 m 90 tall Consequently his knees were stuck in the seat in front of him with no way of stretching his legs. Many passengers with mobility issues had a hard time getting out of their seat (e.g: to go to the washroom). Rouge is a poor service and shame on Air Canada for offering it. It shows disrespect to the clientele. We’d rather pay more money to get a better service and have more space. We expect a better service.

LAS-YUL on March 14. First impression is that legroom is very tight as compared to regular AC flight on a similar airplane so much that my legs hurt at the end of the 5hr trip (and I'm no big guy). Catering goes as always from front to rear and food is for purchase. If your seat is at the back of the plane good luck getting proper food you'll have to make do with chips and chocolate bars. I did not use the wi-fi flight entertainment system but others tried and were not able to get the feature working properly. Staff friendly but issues are not related to them. It just feels as if Air Canada has decided to cheap out as much as they can while still charging a premium.

I took AC Rouge for a flight back from Las Vegas. Flight attendants were very young and inexperienced. Very poor service onboard one beverage service for a 5 hours flight (FA's having fun in the back of the plane for the rest of the time). No announcement from the captain. Very few iPads available. I'm a frequent traveller with AC I will avoid Rouge.

After reviewing the webpage for Rouge I charged up my laptop and tablets to make use of the entertainment system on board that streams content to your device. For the flight to the destination the onboard system malfunctioned flight attendants were unable to make it work for any passengers. For the flight back home it was working however after trying to stream the content for 30 minutes on each of my devices I asked the flight attendants why it was not working and they replied that the service is for Apple customers only. Air Canada Rouge should specify that only Apple products will work with their systems. Seat pitch was uncomfortable in the A319. On the way to my destination attendants came only once with food and beverage service for a 4.5 hour flight. Also I was under the impression that Air Canada had to hire bilingual staff members where the only French that the flight attendants were able to speak was when they were reading the safety demonstration card and the landing card. They were not even able to provide accurate translations of the Captains announcements. Not impressed.

AC 126 Edmonton to Toronto Mar 1. AC 1874 Toronto to Orlando Mar 1. AC 1875 Orlando to Toronto Mar 14. AC 175 Toronto to Edmonton Mar 14 2014. Air Canada Rouge is definitely not up to Air Canada standards! I fly AC on a weekly basis and took a trip down south with my family on AC rouge. It is not the AC that I am used to that is for sure. Bad seats no leg room and multiple delays on both legs 9 the trip. I am loyal AC customer but won't fly rouge again.

Toronto to Montego Bay return. Cabin outdated and in need of serious attention. Inflight "entertainment" is wildly outdated. Good point: I travelled in business class and food was pretty good. Service a bit slow but at least we got fed. Overall average and definitely not worth the cost.