Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

Recently flew "Rouge" and got "rouged". No leg room for anyone over 6 ft tall very narrow seats very limited overhead compartments for small hand luggage. In fact before boarding people were asked to volunteer to have their hand luggage checked. I bought a full service regular seat and got downgraded without being consulted. Will avoid or find alternatives to anything "rouge" related.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I was traveling from Ottawa to Las Vegas via Calgary and was told at check in my connecting flight from Calgary to LV was on AC Rouge. When I complained I was told that there is nothing that could be done other than refund my ticket and cancel the trip“if I was not happy”. As I had meetings planed this was not an option and one which I personally think they use to most BC travellers who are not happy. When I got to Calgary I spoke to the AC representative at customer service and she advised me to write to AC and complain. She told me that this is a budget carrier so don't set your expectations high. As a traveler who clocked up more than 150k miles last year with AC they have certainly made me consider my carrier of choice. The seats were awful the food the same bland offering as usual cabin dated but the staff were attentive and seemed to go out of their way to serve maybe I drew a good hand on this flight. I will reiterate what the agent at customer service stated to me “this is a budget carrier”so don't set your standards too high.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I originally booked a regular Air Canada return flight between Vancouver (YVR) and Los Angeles (LAX). While the flight to LAX was all that I expect from Air Canada (including meal-for-purchase and in-seat movies) unbeknownst to me the return portion of the trip was changed to an Air Canada Rouge flight - meaning no meal-for-purchase no in-seat movies not even any orderly boarding of the aircraft plus the flight was an hour late to boot). I did not pay for an AC Rouge flight and certainly wasn't prepared for absolutely zero amenities on the flight. I have been a loyal Air Canada customer for decades but will never book or fly on Air Canada Rouge again. Clearly though booking what I thought was a regular AC flight didn't mean anything as the flight was changed with no notice to me or any other options. Shame on Air Canada for doing this to customers!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada rouge customer review

(Canada)

Flew to Florida on flight AC1860 May 2/14 at 6.30am return on 7th. I'll take the friendly service of this non- union staff any day of the week over that of the staff from its parent company. Onboard entertainment using your own device is a brilliant way to keep costs down. I'll forego a few first world luxuries over being treated like a third class citizen. The cheery Rouge uniforms matches that of their customer service. I'm excited to have an option under Aeroplan outside of AC.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada rouge customer review

(Canada)

YVR-LAX. Probably the most uncomfortable and worst seats on any airline. I am average build and height and I could barely fit in my seat. On-flight entertainment was not functioning. No real price savings. Thankfully there are other carriers that service LAX from YVR.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Super Elite traveller purchased a business class ticket from Montreal to Cancun back in October 2013 (for an April 2014 trip). In March 2014 this flight became a rouge route - and this is not what I purchased originally. Rouge seats service IFE are not the same. You could not entertain a conversation with the staff in French. Wifi did not work at all so no IFE.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Canada rouge customer review

(Canada)

Air Canada has really missed the mark with Rouge. I understand this is supposed to be a leisure low cost alternative for Canadian going to southern destinations or Europe however I have found the fare is generally the same as full service Air Canada with all the benefits stripped away. The Entertainment system rarely works and the movie selection is very old/out dated. The legroom in rows 20 and back is very limited and if the person in front of you reclines you can barely open your tray. The food and beverage service is exactly the same Air Canada free drinks food for purchase.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada rouge customer review

(Canada)

April 28 YYZ-NAS. I booked Rouge Premium. We boarded fairly quickly and efficiently were offered juice and water while still at the gate newspapers as well pushed-back and took off on time. FAs were friendly perky and a bit informal and their service throughout the flight was courteous and efficient. Food and drinks were exactly the same as Air Canada mainline Business. The big downside of Rouge are the seats I'm 6ft 3 and weigh 220lbs. I had just enough legroom so my knees did not bang into the seat in front of me and I was able to cross my legs no problem. There is definitely less legroom between the Rouge Business seats and the Air Canada Business seats. The seats are pitiful on the recline only 3 inches and is pretty useless. The seats on Rouge are called "New Slimline Seats" and they definitely are slimline especially on the cushion aspect as well as much narrower since they have jammed 3 seats across into the same space that used to have 2 across. There is absolutely no lumbar support so lower backpain is the reward after a couple of hours. 2 other aspects about the seats the actual length front to back of the seat is less than normal so no support for the upper thighs which can be problematic for some. No inflight TV screen on the seatbacks just the foldaway meal table a-la 1970s aircraft seats along with a couple of pockets. My Rouge flight was only half-full so as I said service and food were up to Air Canada mainline standards in Business class but the Rouge business class seats comfort and space are a definite step down. I paid the same airfare for less legroom less comfortable smaller seat and less space as I paid 4 months ago for a standard business class seat and space on the same route with regular Air Canada. I will only fly Rouge on flights of less than 3 hours and only if I can get a seat in the Rouge "business" class and only if their are no other airline choices.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Las Vegas to Calgary April 29th. If our experience on a Rouge flight is any indication this Air Canada endeavour is a huge bust. We fly Air Canada a lot and this was without question the most uncomfortable flight we have had. We arrived at the airport to discover our full fare booking (made 3 months prior) had been changed to a low cost” Rouge flight. The 319 plane was cramped with uncomfortable seats absolutely no leg room and no ventilation. Average height people found their knees jammed into the seat ahead of them and it was impossible to bend over to place or retrieve items from under the seat. Heaven help you if the person in front of you reclined their seat even the small degree they move. No entertainment (unless you wanted to rent a tablet) and no power to the seats if you wanted to use your own just topped the cake. Air Canada has gone too far trying to cram as many people as possible into a plane. We could not wait to get off this flight and will never fly Rouge again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Tampa to Toronto on Apr 27th. Terrible describes it in one word. Seats are terrible and morale with travellers is contagious I am super elite now for a number of years and feel married to Air Canada. I travel YYT to TPA at least 10 times a year and I really don't like WestJet. However WestJet is superior to this. Business class is a joke and prices are Air Canada regular not discounted like the service. I am sorry but they have lost my vote.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no