Air Canada rouge

Booked Air Canada regular flight and got switched to Rouge. Seats cramped service very poor no in flight entertainment no snacks (you even have to pay for pretzels). Will not fly Rouge again. Can't trust Air Canada not to Rouge me again so will fly another carrier.

I recently travelled to Mexico wasn't aware we were flying Air Rouge not that that was a big deal but you're almost sitting on top one another. No leg room but the worst was no TV to watch a movie - you could rent one but no thanks paid enough for the flight. It was a 5.5 hour flight so you think you would at least be able to watch a movie for free - not impressed!

I booked an Air Canada seat to Los Angeles from Vancouver and was switched to Rouge without confirmation and no reduction in price (which was more expensive than flying to Toronto). The seats are painfully cramped and I only got a Diet Coke on descent as the crew was disorganized; there was no time to even pay for food because they didn't have time.

I booked a flight from Toronto to Puerto Vallarta last June 2013 on an Air Canada flight for March/April 2014. I pre booked aisle and middle seats. I was switched to Rouge with no choice. I am 5'10' my legs were pressed against the seat back. Our seats were changed to window and middle. There was no entertainment. You could watch movies if you had the Air Canada app but we did not know that in advance. They also changed the return flight to March 31 so we missed one day's vacation no big deal if the service had been there. They also charged me $150 for a bike one way. I sent two emails to air canada but no reply.

Round trip Toronto to San Jose Costa Rica in Feb. 2014. We paid an additional substantial fee for the upgrade which provided slightly more leg room and the middle seat blocked off with pillows providing more room to aisle and window seat passengers. Pillows! We sent Air Canada a complaint email regarding many problems we experienced in booking our tickets finding out at the last minute that we were bumped down to economy etc. and have not yet heard back from them. Next time we travel to Costa Rica it's with WestJet.

Was suppose to fly and paid for Business Class seat on Air Canada Toronto to Orlando in March. I fly Business Class to have a very large seat and a lot more leg room. It gives me a lot more room to work. This particular trip I flew AC using Aeroplan Airmiles. Get on the plane boarded to find out I am on an Air Canada Rouge Flight- in a class called Premium Class same size seat as an Economy Class seat. They block the middle seat with pillows belted in. The flight attendant assured me that even though the seat was a normal size seat that their service would be the same as Business Class. When I returned to Toronto I posted on Air Canada Rouge's Face Book page my disappointment. The replies for AC Rouge FB staff made all kinds of excuses. The end result after 10 messages back and forth they tell you send a letter to AC's Customer Relations. Customer after customer make the same negative comments. AC Rouge remove negative comment for the FB page and then block you from posting any more. Air Canada 'Rouge tells the customers to message Air Canada. Air Canada tell customers to contact Aeroplan. Aeroplan tells to it not their problem. Its on made vicious circle tying to get your problem solved. All I was asking for was the difference in Airmiles between AC Business Class Seat and a Regular Ecomony Class seat refunded to my Aeroplan Account.

AC421 Mar 2 Samana to Montreal. Very disappointed in my flight travelling back from Samana. I was in premium seating and my friend I was travelling with upgraded. However they were unable to confirm our seats together. We ended up sitting by two different passengers who did not what to trade seats. The flight attendant kept speaking only French to me. I do understand French but my language of choice is English. This happened several times. I won't discuss luggage problems as this will not be published.

AC1830 on May 4 2014. I am a regular customer of Air Canada on the Barbados-Toronto route. Like many of the other business travel regulars we were generally satisfied with the service on the route. The flight attendants knew what they were doing the pitch on the seats in economy and business was fine (even on the 319) and the in-flight entertainment system was a plus on the flight that can be over 5 hours. This new Rouge service is a huge step down in quality with no reduction in fares. The economy seats are too narrow and close together for anyone over 5 ft tall. The iPad based entertainment has a degraded selection of material. And any upgrade to their premium service is a joke. Yes two more inches in pitch but the seats are the same narrow width in economy. Even the overhead storage is reduced in the front of the plane. The flight attendants are obviously new and not yet up to speed. An absolute waste of money to pay for the upgrade and a waste of Upgrade points. The only safe bet is to get in the preferred seating row. Most of us are now looking to the alternative Westjet. I would not advise anyone to book the Rouge service if they have a choice.

Venice to Toronto on August 23 2013. Air Canada stuck us on this flight on the return trip from Venice to Toronto. My husband is 6 ft 5 and my 3 sons are 6 ft 2 so needless to say they were all miserable. No entertainment Rude service. Really old plane. There was so little padding in the seats that any time you used the seat pocket you poked the person in front of you. Will never travel with Air Canada again.

AC1830 Toronto to Bridgetown 24 April 2014. AC1831 Bridgetown to Toronto 4 May 2014. Like many others posting I booked flights for myself and my husband months in advance of our April 2014 trip to Barbados. When I booked I paid for an Air Canada flight - not an Air Canada Rouge flight. As I understand it Air Canada Rouge didn't even fly into Barbados at the time I booked. We were subsequently bumped to Air Canada Rouge with no consultation and no refund. I had upgrade credits to get us to Premium Rouge so the trip down wasn't too bad (except for the lack of entertainment) but the trip back in economy was terrible. My husband was forced to sit sideways (to the extent possible) in order to avoid jamming his knees into the seat ahead. Clearly AC didn't get anyone over 6 feet to test the comfort of these seats before they decided to alter the planes. So we got a "discount" service with no discount!