Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

Booked return flight from Toronto to San Diego recently for a conference and was looking forward to comfortable business class seating. Their version of business class is that they only fill the aisle and window seats leaving the centre seat open - really? How does that make up for horrendously uncomfortable narrow seats and no legroom? Entertainment was a joke - movies on I-pads were very old (Gigi) and certainly not very thought provoking. I gave up and read for the duration of the trip. FA's uniforms are terrible. Come on Air Canada what are you trying to do here. The passenger beside me paid $2600 for his flight from Montreal and this is considered low fare?
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I bought direct return flights a year ahead of time (YUL-CUN). I paid full fare. Without warning Air Canada re- routed me through YYZ and downgraded me to Air Canada Rouge. On the return flight I was also downgraded to Air Canada Rouge without any compensation whatsoever. On top of it the state-of-the-art wireless entertainment system didn't work and on the return flight we found out that the "state-of-the-art" wireless entertainment system doesn't even support the latest Windows 8.1 operating system. You should also know that the seats are extremely uncomfortable narrow and with little leg-room. The service was basic including incomprehensible French announcement (flight out of Toronto). On the return flight (direct to YUL) the flight attendants in economy didn't speak French but one. This simple fact increases risk in case of an emergency. Clearly Air Canada is reducing service and security (low cost) while maintaining full fare. It is a lost-lost for all travellers. Avoid Air Canada Rouge!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Regularly commute between LA and YVR. Was shocked by the sudden change to Rouge - and that's the only AC option now. The tightest legroom of any plane I have been on - have to be under 5'5". All language is around "leisure" so it appears they have abandoned interest in serving the frequent or business traveler. Web site does not even have new routes on them. Premium service is a joke with economy seats that just leave the middle seat empty - but still charge you business class prices ($700+ one way). Paid the same price as I always have for less service and less room.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

AC switched my flights Toronto-Tampa return to Rouge without disclosure. Cramped seats no entertainment included. I will avoid Rouge whenever I can in future worst I have flown in years.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I also thought I was booking an Air Canada flight on-line and ended up on Air Canada Rouge. I did Toronto-San Jose-Toronto. Within 3 minutes of hitting the seat I told my partner we will never fly Air Canada Rouge again and unless there is a way to know whether our flight is an Air Canada flight or an Air Canada Rouge flight at the time of booking we are not booking with Air Canada again for fear of ending up on Air Canada Rouge. The aircraft is clean the crew were good the food was good but the seats are terribly uncomfortable and absolutely crammed in. We are iPad folks but the available entertainment is limited and dated. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Have flown Air Canada Rouge three times - once to Vegas once to Cancun and once to Orlando. Both my Vegas and Cancun trips were booked on Air Canada and then moved to Rouge. In each case the flights were equally as expensive as Air Canada has historically been on those routes (I travel a ton for both work and pleasure. These are things I watch all the time). But the aircraft is terrible the lack of entertainment is a problem with kids (my little ones can't hold iPads on their laps!!) and the flight times were changed in the case of the Cancun flight from 10am to 6:30am. On one flight I upgraded to business class using 10 upgrade credits only to find that business class is the same seat as coach without someone in the middle seat!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I recently flew from Tampa to Toronto on Rouge. I was booked and paid for a regular AC flight but was changed to Rouge without any notice. We were packed on the plane like sardines no entertainment poor service. Our friends were with us. He is quite tall and he had to spread his legs around the seat in front of him because there was no leg room. Add to this the fact you pay for seat selection baggage lousy food cheap wine. And don't dear be one pound over your 50 pound limit per suitcase - or you will be on the floor at the counter area exposing your underwear to several others rearranding your baggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

All flights to/from YYZ. All flights direct. Avoid Rouge whenever possible. Have flown on 6 Rouge flights. Similar experience to other travellers: very cramped seating normal pricing poor/inexperienced service misleading advertising regarding Premium Rouge service. Save yourself the frustration and book elsewhere.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Worst flight ever! Flew with 3 small children (2 6 & 8). Horrible service. Non-existant entertainment (most of the movies were circa 1993 or older). Air Canada saw fit to rearrange our pre-paid assigned seats. None of us were sitting together. My 2 year old was supposed to sit alone 2 rows behind me. And our girls were also alone. Asked for help at 1800 # and checkin desk and was told there was nothing they could do. Same story at the gate and was told I would have to ask passengers for help. Added in a random stopover that wasn't on the original booking. Made us get off the plane on that stopover and get back on the same plane (& same crew) 20 min later in new seats that we once again had to rearrange! Seats are horrendously uncomfortable. What a total disaster. I have flown many times with my kids - never had a problem before. We only flew AC this time as we were able to book our tickets on points.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

It was not less expensive than regular Air Canada. We flew regular Air Canada Toronto to Palm Beach International and flew home from Orlando to Toronto on Rouge. The Rouge leg was more expensive but we had no choice to fly it as they only do Rouge to/from Orlando now it seems. Worst part we brought Ipads for our children and ourselves but only 2/4 of us could log on to the in-flight "entertainment" because we were told by flight attendant there is a limit to how many people can log on during the flight. And the "entertainment" is all very old shows. Will never fly them again and will only fly Air Canada if I have no other choices.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no