Air Canada rouge

Round trip Toronto to San Jose Costa Rica in Feb. 2014. We paid an additional substantial fee for the upgrade which provided slightly more leg room and the middle seat blocked off with pillows providing more room to aisle and window seat passengers. Pillows! We sent Air Canada a complaint email regarding many problems we experienced in booking our tickets finding out at the last minute that we were bumped down to economy etc. and have not yet heard back from them. Next time we travel to Costa Rica it's with WestJet.

Was suppose to fly and paid for Business Class seat on Air Canada Toronto to Orlando in March. I fly Business Class to have a very large seat and a lot more leg room. It gives me a lot more room to work. This particular trip I flew AC using Aeroplan Airmiles. Get on the plane boarded to find out I am on an Air Canada Rouge Flight- in a class called Premium Class same size seat as an Economy Class seat. They block the middle seat with pillows belted in. The flight attendant assured me that even though the seat was a normal size seat that their service would be the same as Business Class. When I returned to Toronto I posted on Air Canada Rouge's Face Book page my disappointment. The replies for AC Rouge FB staff made all kinds of excuses. The end result after 10 messages back and forth they tell you send a letter to AC's Customer Relations. Customer after customer make the same negative comments. AC Rouge remove negative comment for the FB page and then block you from posting any more. Air Canada 'Rouge tells the customers to message Air Canada. Air Canada tell customers to contact Aeroplan. Aeroplan tells to it not their problem. Its on made vicious circle tying to get your problem solved. All I was asking for was the difference in Airmiles between AC Business Class Seat and a Regular Ecomony Class seat refunded to my Aeroplan Account.

Pricing does not reflect the service level that reflects a no-frills airline. Seats are uncomfortable cabin crew are inattentive and the inflight entertainment is problematic to say the least. I have a Windows tablet and you cannot download the app to stream movies. Add to that the fact that Air Canada no longer gives me a choice to destinations that I travel to on business because they view them as "vacation" destinations. This means that I need to find a new airline.

I traveled AC Rouge on flight 1851 March 17 and returned on flight 1852 March 20. We found that we were on a newer version of the 767-300 with the wing tips turned up. The first class cabin had been reduced in size so that it was hard to get our carry on past the passengers already sitting without bumping them. When we got to our seats in a row near the back of the plane it was impossible to get our two regulation AC carry on bags in the same overhead. Seating was very cramped and my knees were tight against the seat in front of me. I had a window seat and it was very cold sitting there. My husband is 72 years old and has some circulation issues and could not move at all even though there was no baggage under the seat in front of him. We will not be able to travel AC Rouge anymore and will look for another carrier! We found the cabin crew was young and seemed stressed and not well trained. This gave me a very uneasy feeling if there happened to be an emergency.

I understand the business model for Air Canada's decision to launch a "low cost" leisure (vacation) airline to popular vacation destinations in USA South and Europe. Their 'regular' Air Canada flights are staffed by more experienced (and expensive) crews with higher salaries and benefits such as employee pension plans and expensive to operate and maintain in-flight entertainment systems. Air Canada was having trouble competing on many of these routes served by other vacation airlines such as Air Transat Sun Wing and some charters. In my opinion the airline had another reason - their fleet of Airbus A319 and Boeing 767 aircraft were growing old and tired and needed new duties while Air Canada began a program of planning for their eventual replacement at the main airline with the new Boeing 787 Dreamliner and other aircraft types. Hence Rouge was born. I have been a loal Air Canada customer for over 30 years -- even travelled with them to Mexico which was excellent - but this Rouge experiment leaves a bad taste in my mouth and aches in my legs and back. The refurbished Rouge cabins on these planes have more rows of seats which means less leg room. Cramped and uncomfortable on a long flight to your vacation is not my ideal way of arriving. While the flight crew at Rouge are very attentative and friendly I feel pity for them that they have to deal with passenger complaints that are mostly no fault of their own. I recently flew Air Transat to Jamaica in a nice comfortable wide-body A330 with lots of leg room and a big seat-back free entertainment system all with refurbished cabins with soothing colours and advanced lighting to limit effects of jet lag. Lots of overhead storage space too. Fourth time I flew with them and never been disappointed. Rouge needs to change soon or they will just go to the place in the sky where many other airlines have gone before them to die. Rouge was supposed to be a "new airline" according to Air Canada.

YUL-MCO on the Rouge A319. Seats cramped beyond anything I've experienced before. I'd sooner fly a US carrier with stopovers than fly a Rouge configuration again due to the limited seat pitch (I'm 6ft tall). On the other hand I didn't mind the BYOD in-flight Wi-Fi entertainment system but the seats need power / usb ports for this to be really useful. I found the entire flight crew to be genuinely friendly and welcoming.

AC Rouge 1836 May 6 2014 Phoenix to Ottawa. This used to be an enjoyable flight until it was converted to Rouge. When we booked we did not know that this would be a Rouge flight for which we were charged for seat selection even though we selected within the 24 hour window of the flight. I am 6 feet and the seating/leg room was really cramped and not pleasant. Thankfully the person in front of me did not recline their seat. One of the washrooms was out of order which created long lines and difficult passage through the aisle and no doubt inconvenience and annoyance for those seated in last several rows. The crew made only one pass with the beverage cart. While I bring my own iPad for entertainment others were left wondering where the inflight TVs went. The crew were very young-and likely inexperienced-their dress was unprofessional and I have doubts that they would have performed to the same level in an emergency as a more experienced crew. Good luck getting everyone out of the plane in an emergency especially through the over the wing exits with less space to manoeuvre in. While we arrived safely I am left wondering why Air Canada worked so hard to make air travel less enjoyable. I will not be flying Rouge again regardless of price. I will seek out alternatives even if it means driving to Syracuse to fly an American airline.

Along with 14 other passengers (18 in total) we booked our trip and paid for a flight on Air Canada. We were subsequently switched without our knowledge consent or a reduction in airfare in to the "Rouge" airline. We were "Rouged". Discount airline while paying regular price. Very deceitful. After learning of the switch I inquired to see if there would be any noticeable changes between the two carriers and was told "no just the flight number and departure times". That was incorrect. Rouge has pathetic inflight entertainment that you pay for and the food is inadequate for a family travelling with young children. The one item that may appeal to children (pizza) was not available.

I was recently bumped from Air Canada flights flying Toronto to San Diego and return and put on Rouge. It was like being on a plane manned by high school kids whose attitude flippant manner and vocabulary did not instill any level of security or professionalism to which I have been accustomed from Air Canada.

I flew Rouge from Toronto to Tampa for the first time a couple of weeks ago and upgraded to business using my e- upgrade credits - what a joke! seats are crammed no entertainment and staff are very new to the industry. As a super elite member with Air Canada I was more than upset that I had used six e-upgrade credits for such a terrible "business class" - these planes are awful and its clear it's all about quantity and no regard for the comfort of the traveler.