Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

Booked two economy tickets on Air Canada in April 2013 to fly to Grenada from YYZ and paid over $1000 per ticket for a flight in March 2014. Paid extra for bulkhead seats. Air Canada switched flights to Rouge without even notifying us and gave away the seat selection we had paid extra for. Not only that but they changed from flying on Saturdays to Mondays. The seat pitch on Rouge flights is 29". This is one of the lowest in the airline industry. To add insult to injury they awarded us a fraction of the Aeroplan points because the flight was operated by Rouge and not Air Canada. Wish there was a star rating for 0.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Never again. After so many years of loyalty but now feel completely "rouged". There is no deal there are no option on routes - its Rouge or nothing. Business class is a joke! 9 hours waiting for a plane to arrive because they could not substitute with regular AC fleet. So why not inconvenience passengers who paid the same price as AC fares and then refuse to post comments on their website. Goodbye Rouge Hello Westjet!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

What a ripoff! Had business class seats but ended up flying Rouge from Orlando to Toronto in their so-called "premium" seats. What a joke not even close to business and only marginally better than the horror story that was economy class. Crowded rushed and rude attendants. I learned a lesson here - to stay away from Rouge.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

My sister and I decided to go to Barbados for Easter. Booked business class. We were very shocked when we got on the plane and saw what Rouge defines as business class. Paid the same price as a regular Air Canada business ticket but definitely did not feel that we were flying business. Staff were young and trying their best but could not pacify the unhappy passengers in "business class". I decided to make the best of it but its difficult to enjoy your flight when everyone around you is so angry. The iPad we were given was a joke! Movies were not even close to be current releases. Every time I paused the movie I was forced back to the beginning. Very frustrating. I think the worst part was the passengers from economy coming up to "business class" to use the lavatory. I had an aisle seat with people from the back of the plane forming a line beside me. If I wanted people to hover around me I would have booked economy. When I asked the attendant if they should be up here she said no but did nothing about it. The attendants had no control over the situation. We were in the last row of "business" on the way home and had the first row economy person constantly pushing on my seat. Again this is something you expect in economy class. It was a long flight which I usually don't mind when I am sitting in business. But this is not business! I am very hesitant to book Air Canada ever again as I am afraid that it will be another Rouge flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Regularly commute between LA and YVR. Was shocked by the sudden change to Rouge - and that's the only AC option now. The tightest legroom of any plane I have been on - have to be under 5'5". All language is around "leisure" so it appears they have abandoned interest in serving the frequent or business traveler. Web site does not even have new routes on them. Premium service is a joke with economy seats that just leave the middle seat empty - but still charge you business class prices ($700+ one way). Paid the same price as I always have for less service and less room.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

AC switched my flights Toronto-Tampa return to Rouge without disclosure. Cramped seats no entertainment included. I will avoid Rouge whenever I can in future worst I have flown in years.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I also thought I was booking an Air Canada flight on-line and ended up on Air Canada Rouge. I did Toronto-San Jose-Toronto. Within 3 minutes of hitting the seat I told my partner we will never fly Air Canada Rouge again and unless there is a way to know whether our flight is an Air Canada flight or an Air Canada Rouge flight at the time of booking we are not booking with Air Canada again for fear of ending up on Air Canada Rouge. The aircraft is clean the crew were good the food was good but the seats are terribly uncomfortable and absolutely crammed in. We are iPad folks but the available entertainment is limited and dated. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Have flown Air Canada Rouge three times - once to Vegas once to Cancun and once to Orlando. Both my Vegas and Cancun trips were booked on Air Canada and then moved to Rouge. In each case the flights were equally as expensive as Air Canada has historically been on those routes (I travel a ton for both work and pleasure. These are things I watch all the time). But the aircraft is terrible the lack of entertainment is a problem with kids (my little ones can't hold iPads on their laps!!) and the flight times were changed in the case of the Cancun flight from 10am to 6:30am. On one flight I upgraded to business class using 10 upgrade credits only to find that business class is the same seat as coach without someone in the middle seat!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I recently flew from Tampa to Toronto on Rouge. I was booked and paid for a regular AC flight but was changed to Rouge without any notice. We were packed on the plane like sardines no entertainment poor service. Our friends were with us. He is quite tall and he had to spread his legs around the seat in front of him because there was no leg room. Add to this the fact you pay for seat selection baggage lousy food cheap wine. And don't dear be one pound over your 50 pound limit per suitcase - or you will be on the floor at the counter area exposing your underwear to several others rearranding your baggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

All flights to/from YYZ. All flights direct. Avoid Rouge whenever possible. Have flown on 6 Rouge flights. Similar experience to other travellers: very cramped seating normal pricing poor/inexperienced service misleading advertising regarding Premium Rouge service. Save yourself the frustration and book elsewhere.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no