Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

Awful customer service. The flight attendants care more about talking to each other than taking care of customers. Don't expect much water service -- expect to be dehydrated. There is a war at the gate over luggage due to the cramped seating - expect a lot of airline staff to be yelling at you. Seating is cramped awful uncomfortable. Avoid this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada rouge customer review

(United Kingdom)

I travelled on AC/Rouge inaugural flight 02 May Dublin/Toronto in economy class. Much to my surprise this was on a new B767 with wingtips and a good crew and the food was good too except for those awful wraps on the second meal service. Seating was normal and didn't feel cramped. The crew were fun and always around to help. The problems with Rouge seems to be on the A319 domestic/transborder flights as I have nothing to complain about on the B767 International flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada rouge customer review

(Canada)

These seem to be very old aircraft repainted though refurbished with the slim line seats which are perfect for slim line passengers - which I am not even though only 5'3" my knees are touching the seat in front. In the washrooms the doors still had an old metal ashtray. Crew is apparently paid to smile and be friendly. But after a half hour sitting on the runway they disappear and reappear when it's time to sell the $10 chicken wraps. I don t mind getting a low-cost carrier but if I don't get the low cost what is the use?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

My wife got Rouged today paid for an AC seat got moved to Rouge without permission or compensation old planes poor leg room no power no food she can eat no options. She has to fly it to get home then we're WestJet and Delta out of Buffalo from now on. I'll be getting Rouged on Monday when I join her in Vegas WestJet from now on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

My husband and I planned a nice trip to Cuba with Air Canada Vacations - Toronto to Varadero and back in March. Everything was great - except for the flights on AC Rouge. We are both tall and were hideously cramped in the tiny Rouge seats. The food was expensive and terrible if I'd known how bad it was I would have taken my own. Both flights were crammed and on the way back we were not seated together and were seated in the middle of a huge group of high-school students. Fortunately the kids were pretty well-behaved. I am now going to Las Vegas and my flights have been Rouged even though we thought we were going with the real Air Canada. I am a frequent flyer and will stick with AC because I like the lounge and use the points - but they are going to hear from me about Rouge. As others have said it's a bait-and-switch. The late NationAir was better than Rouge - and they were awful!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Air Canada Rouge from Toronto to Barbados on May 12th. The worst flight of my life! I am only 5'2" and I have to say it was tight for me. The seats recline about 4 inches in total. When the person in front of my seat reclined the back of the seat was in my face! I felt sorry for the fellow in the window seat who was over 6' tall. I really don't know how he managed for the 5hr plus flight. His legs were stretched out the entire time so that he could fit into the seat. 2 guys behind me were hacking and coughing for the entire flight (not the fault of Rouge - but they should have worn masks or not be allowed on the plane). The staff was great and were cheerful throughout the entire flight. The overhead luggage bins are smaller than those on other planes. Then I discovered one of the reasons the bin space was further limited was that the crew had at least 3 of their bags in the bins so the paying customers had even less space for their items. I hope that reviews like this will be taken into consideration and that Rouge is not used on flights to Barbados. Also the seats were hard and uncomfortable. For 2 days since the flight my back and neck have been in a terrible state. I will not fly Air Canada again between Barbados and Toronto until more comfortable planes are in use.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

They are now the only AC option from Calgary to Vegas which I fly 6 to 8 times a year. Awful experience with Rouge on my last and hopefully only flight with them (Westjet here I come). I am only 5' 7" and my knees were just about touching the back of the seat in front of me. I did bring my fully charged ipad to view the entertainment. Unlike regular AC flight which offer the latest movies the selection consisted of old movies most of which I had already seen. The image was often grainy reflecting the poor streaming quality of the WIFI. Staff extremely young and inexperienced and no i do not need their false cheeriness!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Reserved and paid for regular Air Canada round trip Toronto to Puerto Vallarta last year for travel this April. Wound up on Rouge with a person with a dog in a carrier under the seat next to me. This left no space for the passenger's legs so he took part of my space which was tight enough already. When I politely asked for another seat I was told there were none. I walked the length of the plane and there were seats at the back. No entertainment tablets for $10 that did not work mushy sandwich and knees in my back. Thanks but no thanks - no more Air Canada for me. Rouge me once but not twice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

My flight was changed to Rouge. I didn't have enough leg room seats were horrible and when I put my tray down it was so tight it touched my stomach. I have been a supporter of Air Canada but I have had enough. Flying another airline now. Will never touch an air Canada flight again. If you want to feel what a sardine feels like in a can fly Air Canada Rouge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Rouge is a great disappointment. Air Canada has labelled it as a "leisure" airline which is code for poor service cramped seating space and price gouging. The number of "Air Canada" flight routes are rapidly dwindling with the carrier moving routes to Rouge service. Last week I flew Toronto return to Tampa. The seating pitch is cramped. The passenger next to me continually had their head in my lap while trying to access their under seat storage. When the passenger in front fully reclined their seat I briefly thought about offering them money to return their seat back so that I could have a few more inches of space. The entertainment system is not well thought out. Passengers on both my flights were not using headphones to watch their devices. Volume levels were on high to compete with the jet noise and their hearing aids. With the in-flight entertainment system headphones are required to access the entertainment sound. None of the flight attendants addressed the lack of headphone use issue but instead preferred to ignore it. The entertainment selection on the Rouge app is not appealing. Very sad is that the cost to fly Rouge in May was more than 40% higher than to fly Air Canada less than a year ago with the same advance booking time. I will not fly Rouge again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no