✅ Trip Verified
| I flew on Air Canada from Calgary to Las Vegas last December 28, 2018. I checked-in one luggage and had no carry on with me since it was a direct flight I didn't feel the need to bring a carry-on bag since all my things could fit in my checked-in luggage. I paid the baggage fee and checked-in earlier to make sure that I won't miss my flight. As soon as I passed through security I found out that my flight was delayed so I had no choice but to wait for another hour. That was tolerable and for whatever reason Air Canada would have I felt that I didn't need to make a big deal out of it. The worst part of my Air Canada experience was that upon Arrival in Las Vegas, I found out that my bag never made it to Las Vegas. I immediately went to the baggage claim office to file a report and they said that I would have to contact Air Canada so that they could trace my bag and send it to me. How the hell do you lose a luggage on a direct flight? Could you imagine how frustrating it was to be in a place where you literally had no clothes or any of your belongings with you for a 7 day trip? I have planned this vacation a long time ago and it was my only vacation for the year 2018. I have prepared a lot for this trip thinking that I would finally be able to relax and get my much needed rest. But I was wrong, Air Canada ruined my vacation because I mostly spent my time making a lot of phone calls, sending emails during the trip and what's worst is that I was only compensated for $200 which doesn't even compare or amount to the stress, hassle and huge inconvenience that they have caused me. They never really followed up anything with me during my whole vacation in Las Vegas. My luggage never arrived in Las Vegas. I had to literally buy everything in Vegas from underwear to toiletries. I had to always made time to just call them to check whether they have found my luggage. I never got the chance to give the presents that I have packed for my friends in Vegas. It was such a terrible and frustrating experience. As a frequent passenger of Air Canada I felt that this made me realize what kind of customer service Air Canada delivers in situations like this. Trust me, in case this happens to any of you, you can be assured that you will be getting the worst customer service. I never enjoyed my only vacation in Vegas in 2018 just because Air Canada failed to do their job and reassuring me that my luggage was safe and secured with them. If I never suggested the idea of calling the Calgary Airport to check whether my luggage is still there then I probably still don't have my luggage until now. There was no initiative on their part and their plan of action in reassuring their passengers that they will be able to track their luggage is very poor. It's sad to say that as I type this horrible experience from Air Canada, the $200 hasn't been paid. God knows when they will actually reply and take action on this. It's not even the money that I'm complaining about but its more on the amount of time that I wasted just to check the status of my luggage every now & then, the huge amount of stress thinking if I will ever find my luggage and my vacation plans were absolutely ruined just because everything that I needed for my trip was not with me all because of Air Canada's fault. How can you compensate all that? It's not like you can redo my vacation in Vegas all over again. The damage is done. I am so disappointed & frustrated with my experience with Air Canada. Never again.