✅ Trip Verified
| Toronto (YYZ) / Edinburgh (EDI) in premium rouge. Part of an AC booking EDI-YYZ-YLW / YVR-YWG-YYZ-EDI. This is the 6th season of AC rouge and I have used them in premium rouge regularly since they started operations. Premium rouge (Premium Economy PY) on an AC Rouge transatlantic (TA) flight, means that only the flight crew are sitting in front of you! There is no Business Class. Pre-boarding was fine, clear announcements being made with regard to boarding by zone number. On board at each seat (armrest) a bottle of water and a menu was waiting. Unfortunately, while waiting for departure from the gate a couple of FAs could be seen eating their own food in the galley area – divider curtains wide open. This did not look good, and I am sure that this should not happen. The in-flight entertainment devices were handed out and food orders were taken prior to the actual departure. After departure a drinks and nibbles service commenced, dinner should have followed on, however on this flight it didn’t! - What happened next was that economy plastic cutlery was handed out. On enquiring, it appeared that although the food had been loaded on board at YYZ, no cutlery and linen napkins had been. This resulted in a somewhat disjointed meal service. I have formally complained about this to AC Customer service in YYC. Within 24 hours a positive reply offering a discount on a future AC related booking was offered. Obviously, the catering issue had been reported to those who should know about these things! – Very impressed! Dinner was cleared away 2 hours plus after the actual time in the air. This allowed for 2.5 hours of ‘rest’ before the lights came on again and a light breakfast (banana bread) was offered to those who wanted it. Landing at EDI was on time and the aircraft parked up at a gate with an air-bridge. (on the outbound EDI / YYZ steps were provided) To conclude this was not the best experience I have had with AC rouge. The outbound EDI / YYZ, (apart from the steps issue) and a domestic sector YYZ / YLW taken were much better. The premium rouge product on a short TA flight is a good compromise between economy and business class. Next one is in September 2019 over the same EDI / YYZ!