✅ Trip Verified
| Barcelona to Lima via Toronto. Excellent performance overall. This is a low-cost leisure carrier, not Singapore Airlines, so set your expectations accordingly. My partner and I both thought that for the price paid (750 euros each for two round-trip long-haul flights, Barcelona-Toronto and Toronto-Lima, with a 5 day stopover in Toronto), Rouge provided excellent value for money. The planes are old but well maintained and clean (including toilets). The staff were pleasant throughout. The seats are fine, with adjustable headrests, not overly narrow and certainly no worse (probably better) than the 3-4-3 layout you find on some newer 777 aircraft. A blanket and pillow come on each seat, and I was able to sleep on the night flights. There are no personal screens, and the app which you download is hit and miss, the music selection terrible. Bring a book. The food is not great and limited in quantity, but it's free, and on one of the flights I asked for an extra bread roll and was offered an entire second meal. My partner asked for something from the menu card, was told it wasn't available and was then given a gin-tonic for free - so they are making an effort. Staff are generally friendly, hardworking and efficient, given their low numbers, perhaps one negative is that on one flight (Lima-Toronto) grooming standards were laughably low. Connections in Montreal and Toronto were well handled. Of the 5 flights (4 Rouge plus one Air Canada domestic flight from YUL to YYZ), only one was late (BCN-YUL), we were met by Air Canada staff who had new boarding passes ready for the following flight, plus $40 dollars in vouchers which we didn't have time to use, but since they are valid for 1 year, we used them at Toronto airport three weeks later. Our bill at the airport restaurant we chose came close to $70 including alcohol, but staff took the vouchers and waived the difference! Perfect! 1 bag from Toronto-Lima didn't arrive, but probably our fault as we checked it in late. It was delivered to our hotel by the following morning. Points were added to our Lufthansa Miles & More cards. I'd probably look for alternatives next time, but if if value is what you want, then they can deliver.