Air Canada rouge

I went on vacation with my family and they were late by 3:30 hours. Also they gave us blankets that had a weird smell, and they did not have food that was kid friendly.

Not Verified | This flight was delayed by 35 minutes due to some passengers not wanting to check their carryon bags at the gate. Flight started ok and seats were comfortable. I was not able to log onto inflight entertainment on one android phone but was able to on an ipad. Service was good however I received the smallest cup of coffee I have ever seen. Not much bigger than an espresso up! Considering I paid $1,500 for 3 seats I could have at least gotten a descent cup of coffee. The snacks promised never appeared. The flight attendant only offered the overpriced food and a small glass of water. At least offer crackers and a cookie. When did this get deleted??? Thank good ness I packed sandwiches and brought our own water containers or I would have suffered dehydration. Services have been scaled back but ticket prices have not. Last time flying this airline.

✅ Trip Verified | Excellent short flight, Clean and comfortable plane. Flight attendants were friendly, attentive and very professional. Boarding and deplaning were smooth.

✅ Trip Verified | Excellent and fast flight. Plane left Québec on-time and arrived on-time in Montréal. Friendly flight attendants. Plane was clean. The use of A319-100 is an improvement compare to the former plane (Bombardier Q-400) on service on this route before.

Not Verified | Currently sitting on runway for 1 hour. When we landed captain said it would be 5 min. How can you make people pay 1000’s of dollars and be so understaffed and unprepared. Its criminal. We are crammed in on this plane like sardines. Worst flight ever. Shameful service Air Canada!

✅ Trip Verified | This company is a complete joke. Both flights were delayed. 10 years ago, Air Canada came up with Rouge to be able to compete with a few low costs company who were supposed to be starting across Canada. 10 years later, they sell their tickets 1200$ Montreal- Miami: you get the low cost comfort and service but at a full price. Please, get rid of this awful company. Passengers are seated like animals. There is no space to move at all. The legroom is very small and the seats are not comfortable.

✅ Trip Verified | I could not believe the unprofessionalism of the cabin crew on this flight. I am frequent flyer and often do 1 or 2 round trips between North and South America per year, usually through Air Canada. This was my first Air Canada rouge experience and I hope to never have another like this again. I found it a little strange that the flight attendants stood at the door as passengers were boarding but they were not greeting anyone, just standing and watching people board. The flight was 4.5 hours from Kelowna to Toronto and it left at midnight so passengers wanted to sleep. I was shocked when I woke up partway through to the sound of loud laughing and women’s voices talking and swearing. I thought it must be passengers in a nearby row. However, I glanced toward the back of the plane and saw all of the flight attendants standing together chatting with no regard for the passengers trying to sleep. I’m sure the whole back half of the aircraft could hear them. Again, as passengers exited the aircraft, the attendants stood at the door but their attention was on each other as they continued chatting to one another and ignoring the departing guests. I’ve never seen a cabin crew act this unprofessional before. I would recommend avoid booking with Air Canada rouge.

✅ Trip Verified | The flight was affordable and a good value for money. The service was excellent. The seats were spacious and comfortable for economy compared to other airlines. There were no screens in the seats and charging ports were tough to find as they were at the bottom of the seats. However, in flight movies through our phones was good. Along with the wifi and texting in flight for free for Aeroplan members was a nice luxury for economy. Our pilot Heather was awesome. Very comfortable take off and landing.

✅ Trip Verified | Ground and flight crews were excellent. Flight was efficient and comfortable. But I’ll never fly Air Canada (Rouge or otherwise) again. This was originally a BOS-YYT itinerary via YUL. 11 hrs before departure, at 23:15, we got texts that the BOS-YUL flight was cancelled. We were offered rebooking more than a day later, via Halifax with a very tight connection. We opted to DRIVE to Montreal instead and catch the original second leg, but AC had already removed us from that flight. There was no way to rebook this online, no chat, no reply to DM - only the reservations toll-free number, which I called at midnight. I spoke with an agent at 3:30 am - I was on hold for 3.5 hrs. She restored the booking, but not the seats; my wife and I were separated on the flight. We drove at 7am and caught the flight out of YUL. At the airport, we tried to find a desk that could give us info about a refund for the BOS-YUL-BOS legs. We were told that could only be done via the reservations till-free number. There was no booking desk at the airport. And still no reply to DMs. After we completed the trip and drove home from Montreal, now 9 days after the flight was cancelled - no word about the refund. So I called again , and spent two more hours on hold. The agent who finally answered said he had no idea how refunds work, they would need to pro-rate the refund. There was no way to contact them, no idea when I’d hear anything. He “resubmitted” the file to refunds dept. There’s no online chat, DMs don’t work, executives don’t reply to emails, there’s no desk at the airport and the call center is clearly understaffed. I’m clearly owed a refund for the flight they cancelled - but have no idea how much or whether I’ll see it in days or months. Nobody takes responsibility. It’s a shame, because the flight experience itself was lovely. But this airline is a mess.

✅ Trip Verified | Air Canada Rouge isn't a bad flight agency, and the flights themselves were okay. However I'm giving a low review because of how they handled our delay. We missed a flight due to delays and got stuck in the Toronto Pearson airport overnight. We had my ONE YEAR OLD nephew with us, and there were no amenities to help feed him, keep him comfortable and transport him. I tried to go to customer service to see about a hotel, and they closed the kiosk with about 30 people still in line, telling us we would have to leave the secured part of the airport to talk to customer service out there. It was awful customer service, and I didn't want to abandon my sister with a baby and all our luggage to look after while I tried to get us somewhere to stay. My poor nephew screamed all morning since he had nowhere to sleep and couldn't settle with how busy the airport was, even in the early hours of the morning. My sister had never flown before and this was an awful experience for her. It's clear that Air Canada doesn't care about their passengers and only wants money. To top it all off, from Fort McMurray to Toronto, there was a screaming child seated directly behind me who screamed the entire 4.5 hour flight, and screamed so loudly that he woke my otherwise silent nephew and made him cry. I understand that babies can't help their crying, but the caretakers did absolutely nothing to help him, and the flight attendants permitted it when this baby literally ran up and down the aisle of the air plane while screaming. This baby also stood up on his seat and pulled my hair, yet not a peep was spoken to the caretaker by the staff.