✅ Trip Verified
| We bought our Maun to Johannesburg in october. At this time the flight departure were at 1:50pm landing in Joburg at 4pm giving us 3h35 to catch our flight for Europe. 3 weeks before our departure I received a notification about this flight. It has been delayed to 3pm and will land in Joburg at 6pm. Leaving us with 1h35 to catch our flight in Joburg. Quite difficult to do but doable. I wrote to customer service to ask them if it will be ok to have such a short transit time in Joburg, but they never answered me. When we arrived in Maun, we told the Air Botswana representative that we had to register on our flight to Europe because we will not have time to do it. They told us that they will try to. 30 min before departure, we learned by Canadian tourists that the flight had been delayed to 5pm. We ask Air Botswana to book us on another flight for Europe. After long minutes on their back they told us that we were booked on Virgin Atlantic instead of Swiss. It was ok for us even if the transit time would be short (1h20). We only wanted to be in Paris the next morning, so making a stop in Zurich or London wasn't an issue for us. During the flight we asked flight attendants that we will have a short transit time in Joburg and to organize something to make sure we catch our virgin Atlantic flight. We had to ask twice because we made a stop in Gaborone and flight attendants changed. When we arrived a van was there to drive us to the virgin atlantic terminal. Everything seems fine right? Well when we wanted to check in on Virgin Atlantic, the attendants told us that my ticket could not be emitted, leaving my wife alone. No one at Air Botswana told us that there was a problem with the ticket. Due to their incompetence, we had to sleep at the airport hotel. No one form air Botswana helped us for the room booking, Bid airservices employees were the best, they did the hotel room booking for us on behalf of Air Botswana. The next day, we had to stand in front of Air Botswana counter from 10am to 3pm in order to have our ticket to Paris. The manager were unbearable and supercilious. They lied to us numerous time, we had to put pressure on them to have some information about the situation. Note that we booked the whole trip (Maun to Paris) they had to pay for the rest of our journey (air france ticket were 2500 $ per person in premium economy, economy was fully booked). We were with Canadian tourists who didn't book the whole trip and they had to buy again Johannesburg - Montreal ticket something like 3000 $. This was the worst travel experience of my life. And during Air Botswana flight you can't use your smartphone even if it's in airplane mode, and there is no entertainment proposed.