airblue

✅ Trip Verified |   I recently booked a flight with airblue, only to find out after payment that all the seats were already reserved! They took my money without informing me and issued a waiting list ticket instead. When I decided to cancel, they informed me that I'd have to wait 30 working days to receive a refund. This is completely unacceptable and feels misleading. I expected transparency and better customer service. If you’re considering flying with airblue, be cautious – they may not be upfront about seat availability, and their refund process is far from customer-friendly.

✅ Trip Verified | Awesome experience! The staff was so courteous. Food was tasty. Very good fellow travelers who made the experience even better. Even at Dubai Airport the manager in charge at check in has always been very helpful and is actively monitoring the interactions of people with the check in desk staff. Great experience.

✅ Trip Verified | The service is good as a budget airline. Cabin crew is helpful. I did not encounter any bad issue along my flight. I will recomment this airline if oyur having a tight budget. The fares are reasonable.

✅ Trip Verified | A budget airline is a budget airline so the expectation is not that much. My recent flight with airblue was good. It was a smooth ride from Dubai to Lahore. The crew were very prompt with your request they are less enthusiastic as compared to other airline. They serve the food very late but it was a nice and palatable food. It was a good trip and the fares are reasonable. The ground staff in Dubai are friendly and have smooth and fast check in.

Not Verified | My recent encounter with Airblue was an absolute nightmare. Despite meticulously planning my trip and arriving at the airport on time, the flight was inexplicably delayed without a shred of consideration for the passengers. The staff seemed more interested in chatting amongst themselves than addressing our concerns, displaying a level of unprofessionalism that left me seething with frustration. To add insult to injury, there was zero effort made to provide any form of accommodation or assistance to the stranded travelers. It's as if they couldn't care less about the inconvenience they caused. Steer clear of Airblue at all costs.

Not Verified | Avoid them like the plague if you value your sanity and dignity. My recent experiences with Airblue have been nothing short of disastrous. Three times I've been subjected to their arbitrary policy changes, regardless of when I booked my ticket. From surprise seat charges to reneging on extra luggage allowances, their disregard for customer loyalty is staggering. Yet, the pinnacle of their incompetence came when they delayed my flight four times, only to cancel it at midnight without offering any assistance or accommodations. It's a shameful display of disregard for passenger well-being. In summary, flying with Airblue is an exercise in frustration and disappointment.

✅ Trip Verified |  Very bad experience, very bad staff who staff don't even have manners how to talk. Very bad food, I will never fly with them again.

Not Verified | Worst experience with Dubai check in staff. I carried my laptop bag with me with a hand carry from Pakistan to Dubai. And they didn't allow the same bag with hand carry when coming back. I even adjusted the things in 1 hand carry still they were not accepting any extra weight fee to carry my things. Also the staff manager Uzair Ali was very disrespectful and not talking or guiding properly. He also gave me warning to cancel my flight as well. Had a better experience from Pak to Dubai still it was full of delays... First my flight was delayed then the plane came late and departed late as well. Worst food. Cabin crew was ok but everything else was so bad.

Not Verified | I had one of the worst experience with airblue travelling on 12 January 2024 from Dubai to Lahore. Flight was delayed few times and then boarding the plane while sitting for almost 3 hours with 2 announcements from the capital 1st one after more than 2 hrs and not even uttering the word sorry in both announcements. He didn't even tell the actual problem. After being offloaded from the plane, initially nobody advised about what is happening. then was advised flight will go next day. It took another 3hrs to get out of the airport (wasting almost 12 hours). We were advised to come at the airport 8am in the morning but no staff was present until 10am at the counter and even then passengers have to wait new boarding cards - so called creating new flight which wasn't done during the night or early morning.

Not Verified | For 13 years, I was a devoted customer, always choosing Airblue for my travels between Dubai and Lahore. But after my last interaction, that loyalty has been utterly shattered. My recent booking involved a roundtrip flight from Dubai to Lahore and back. Everything seemed straightforward until I added a request for additional luggage to my booking. This is when I encountered the baffling, newly-revised policy that essentially forces passengers to pay for their seats again, even though they already paid for their tickets. How does this make sense? Why should a simple baggage request trigger a demand for payment for seats already purchased? Seeking clarification, I contacted customer service, only to be placed on a lengthy hold, treated to vague responses, and ultimately told I'd have to cough up an additional 1000 PKR if I even wanted to change my seats. The sheer audacity of this demand left me speechless. This is not about the money. It's about the blatant disregard for customer satisfaction and the utter lack of logic behind this policy. It's about losing trust in an airline I've flown with for over a decade, all for the sake of 1000 PKR. Well, Airblue, consider this a goodbye. You've lost a loyal customer, and I'm certain I'm not alone. Your apathetic approach to customer service and this nonsensical policy will undoubtedly drive away those who once valued your airline. I urge you to reconsider this change, prioritize your passengers, and remember that good customer service is not a luxury, but a necessity for a thriving airline. With utter disappointment, A Former Customer of Airblue