Air Astana

✅ Trip Verified | This is really a different airline. The plane was impeccable, clean, looked young. Cabin staff is really amazing, taking care and checking during the hole flight. Food was exquisite. The Samsonite amenity kit was amazing, sleek and modern. A real pleasure to travel on this airline.

✅ Trip Verified | I booked with Air Astana for a flight from Tashkent to Astana transiting in Almaty. Our flight was delayed for over an hour in Astana - an additional one hour later than my original booking. This meant that I now have too short a transit time and need to be re-scheduled. I received an SMS advising that I am rescheduled for a morning flight (arrival 10 a.m. the next day instead of 6 pm) I then went into frantic messages to my hotel in Astana cancelling my booking - about AUD100 extra for a few hours! On check-in I was moved to another later flight with no discussion with me. So I am unaware of this, land in Almaty transit and go to the counter to check my hotel voucher. There, I am directed to the amended boarding pass and it is for a night flight arriving 10pm. So, again, frantic messages to my hotel - after over 20 minutes running around to get a Kazakh SIM card - to re-book my room. I found the place now fully booked. Called them and thankfully, they re-booked my room.

✅ Trip Verified | The flight that I report was supposed to take place in March 2022, but it never took place. It was cancelled. However, a year after the flight, I haven't got any repayment although I've sent all the necessary documents to the company. All I got was promises. I did try to believe the company and even traveled with Air Astana once again in October 2022. Still, no keeping promises.

✅ Trip Verified | What a nice little airline! Air Astana provides economy passengers with a surprisingly generous amenity bag which was a nice touch. Cutlery was real metal (rare in economy!) The food was really good and the staff were friendly. This is how an airline should be run! Well done guys.

Not Verified | It was an amazing experience on all the 4 flights with Air Astana (IST-ALA-DEL and DEL-ALA-IST). Seats were very comfortable with enough leg space. Food was fresh, delicious and filling with lots of options (if you book pre-meal). Airline staff was exceptionally helpful and caring, they were just a bell away. Definitely value for the money.

✅ Trip Verified | Everything was perfect, but not in Atyrau or in Almaty, no ground service available for business class. No lounge, no private vehicle or at least priority check in. There was a line in Atyrau in business class check in but only one agent was available and service was not welcoming at all. I suggest to provide an access to VIP lounge if you don’t have own lounges in Atyrau and Almaty airports, and add it to the ticket price. In flight service was exceptional.

✅ Trip Verified | My flight from Aktobe to Almaty was canceled. I had another flight to Phuket and then from Phuket to Sydney by another airline. Air Astana didn’t provide any option to get to Almaty, they only offered to return money or re-book to 3 weeks later. Call center couldn’t help. I bought by my own ticket to Almaty through Nur-Sultan and requested refund for this segment and compensation of my expenses for ticket I purchased by myself. I haven’t received yet any answer from them from July, 5, 2022.

✅ Trip Verified | I experienced exceptional customer service from the ground staff who checked in our baggage was professional and exceptional customer orientated. Not only she helped with our special request (which she could easily deny as per rules and which required an extra effort from her side) moreover, she went beyond that. She send an email to the Air Astana representative in Georgia asking for assistance, which we never asked for. She even accepted a slight extra bag weight and wished us a pleasant flight. Airbus 320 Neo - nice aircraft with comfy chairs. Good selection of movies, would be cool to have some podcasts though! Overall flight was good, rest of the staff did well also.

✅ Trip Verified | Thoroughly enjoyed flight from Nur Sultan (Astana) to Frankfurt with Air Astana Sunday 14th Feb 2021, I was travelling from Almaty to Frankfurt via Astana. First leg economy, second leg business. The service on both flights was very good and the food and drink outstanding. Tasty sandwich on the first domestic leg and given plenty of choice and excellent presentation of starter and main course on the international flight. Good Job Air Astana.

✅ Trip Verified | I have been using Air Astana on various domestic and international routes for 15 years. I have seen great improvements in this time from the early days. Not only in the quality of the aircraft and facilities but especially in in the cabin services. My recent flight this month highlighted this. Though I travelled economy I found the cabin staff very attentive and helpful. They were polite and supportive and prompt with any requests. The food was excellent, it was breakfast but hot, tasty and filling. The amenities packs are now eco friendly. They contain all those items that one requires on a journey of 3 hours or longer. They look good too. It was a new aircraft that was very clean, with comfy seats and was equipped with an excellent entertainment package. My only concern was travelling during these difficult times and the flight was full, understandably with the reduce number of flights scheduled. The in cabin safety brief, which is excellent and worth watching in all three languages, has had an amendment to relate to the latest pandemic requirements. The cabin crew enforced these rules without fear or favour in a very polite and professional manner. Keep up the good work Air Astana, you are my favourite airline.