Air Astana

Not Verified | Almaty to Moscow. Every time I used Air Astana I was always satisfied by the service provided and attention to every detail. Aircrafts are ideally clean, quality of food is good, personnel are professional and attentive. But this flight positively surprised me. New aircraft, updated stylish kits for passengers and especially children, comfortable chairs. I felt myself, like I was in business class! In general, compared with other airlines, Air Astana differs by its client orientation in every element of service: dessert choice, music, responding to requests, desire to do all that is possible to solve client issues, cleanness inside aircrafts - which is very important (blankets, toilets, etc).

✅ Trip Verified | Almaty to Dushanbe with Air Astana. Forced me off my flight during check in (plane was not cancelled, it was overbooked) even though I booked 3 months in advance. Staff said this happens everyday and could provide no help. They suggested I contact their office who has not responded to my questions. Staff even asked me to please complain because this happens so often and they are clearly sick of it. To avoid this problem for others, I would recommend not using this airline as they were extremely unprofessional and no one could answer my questions. I travel every month to many countries across Asia and have never been treated so poorly. Later, Air Astana replied to my compliant with A) Wrong flight/date, and B) blamed it on a travel agent (I didn't use a travel agent) and C) stated an email notification was sent when it was not. The fact that they will lie to invalidate my legitimate complaints shows the type of business they do.

✅ Trip Verified | I have never been so positively shocked by any other airline in my life! I've heard nothing but good things about Air Astana, but my experience even exceeded those high expectations. On the 2hr45m trip from Baku to Almaty, there was a full amenity kit provided (that which rivals those on transatlantic routes) ear plugs, pen, toothbrush and toothpaste, lotion, comb, eye mask, and socks! Small candies were provided before takeoff on both flights. The meal provided from Baku to Almaty was average (it's always a risk coming from a city which isn't a hub.) On the Almaty-Bishkek leg, water was provided before takeoff, as it's a less than 1 hour-long flight. The cabin crew were so pleasant and well spoken in Kazakh, Russian, and English, and the pilots gave beautifully detailed and eloquent messages in all three languages as well. Seats were average, but I didn't mind with all of the other services provided. Important - Row 14 on the 757-200 aircraft has no window, so please take caution when reserving seats. All in all, I would go out of my way to fly Air Astana again!

✅ Trip Verified | Nur Sultan to Shymkent. Extremely nice experience. Food and drinks served on short flight all included in the ticket price. Cabin crew very friendly and professional.

✅ Trip Verified | Almaty to Istanbul. Please review your Cabin crew training program. KC 911 on 17/06 delayed for 30 mins. Actually there were at least 3 flights, which were delayed around of this time. Ground staff of Air Astana did excellent work. Even though it was crowded, they handle situation professionally. 5 star to Ground staff. (Except of one thing. Lady on the check-in counter told me, that there is no delay of the flight, when actually it was a delay for 30 mins. I mean, not a big deal and most probably delay wasn't announced to staff at that moment. But fact is fact, I would rather spend 30 mins with my beloved ones, instead of crowded "transit" area (if you can call Almaty airport hall a transit area)). Real bad experience starting with announcement of the flight. Not sure, whose fault it is, airport or airline, but should be sorted. You can not hear, what staff announced, it is simply hard to understand about which flight she was talking about. Sound had a really bad quality. Waiting area was crowded and too loud. Almaty airport is very old and small. It should be replaced a long time ago. The reason, why I'm leaving this comment are cabin crew. Seriously guys, you need to review your politics and training program. As a constant customer, you can see how quality is going down. If Supervisors and business class crew are still on track, your junior/economy staff is losing a mark. Crew was rude. They commanded to do procedures, before take off and when customers (who may never flew before) looked for explanation, the answers were very sharp and again rude. Crew responded with single words, time to time mixing it with Russian, and it was obvious that it was hard for them to express themselves in single sentence. They gave an option of two meals, as usual chicken and beef. However during serving, crew literally served us without asking anything. When someone noticed, that they would prefer beef, crew responded, that she would prefer beef as well, but what is left is left. Same crew complained, that she has to wait for customers when all of them visit restroom, and because of what she is not able to serve the rest, who were keep calling her.

✅ Trip Verified | Nur Sultan to Frankfurt. In every sense a 4 Star experience. As a frequent traveller it was my first 4 flights from FRA to ALA via TSE and back and I was impressed. An excellent product with attention to detail. The presentation and quality of the inflight catering in my opinion is slightly above a 4 star carrier. Great airline,great product.

✅ Trip Verified | Seoul to Istanbul via Almaty. I was uneasy throughout the flight. Passengers have been on board for over an hour and have not left. In the meantime, the announcement came 40 minutes later. The children's food came out as baby food. I asked stewardess the adult meals because child could not eat, but she declined firmly.

✅ Trip Verified | St-Petersburg to Istanbul via Almaty. A21 neo for both ways with Recaro seats,comfortable for 5-6 hours flight. Food was perfect, especially from Istanbul. Good choice of beverages. On the way to Istanbul I over slept my dinner, but I got it after and the coffee was hot. In Istanbul new airport I had to visit Air Astana kiosk and I got qualified assistance there! Other flights Saint-Petersburg to Almaty, from Almaty to Astana and back to Saint-Petersburg were very good.

✅ Trip Verified | My flight from Tbilisi to Bangkok via Almaty on 15-16APR. I wasn't sure what’s wrong with inflight service for sector ALA to BKK. My friend and I have asked crew for blanket as it’s very cool and we were unable to adjust the temperature due to the type the aircraft which didn’t have the option on the compartment. She was providing blanket to passengers and when she reached my row/seat, she said that “Women/Children first” Her tone/sound eye contact was very rude. Is this policy to provide blanket to women and children first? I don’t mind if I get after, but I didn’t get it. I doubt that Women/children paid more expensive ticket? However, I also paid for the ticket. I was’t taking free flight. We were waiting until she provided blanket to all women and children. However, she has never come back with blanket to us. My woman friend sit behind has offered her blanket to me as I was so cool and freezing. Have sent this comment to the airline and they apologized but not response or clarify from what I doubt/questions. In addition, drink has’t served even water in the morning before landing at Bangkok. I asked for water, but the crew said I am busy with collecting blanket and never come back to us.

✅ Trip Verified | Excellent economy flight with Air Astana. This was an afternoon flight and they provide an amenity cit for all passengers and a blanket. Cabin crew friendly and hospitable. Several times they go around with drinks and the food was really delicious. A perfect Economy flight.