Air Astana

✅ Trip Verified | Almaty to Istanbul. I use Air Astana for my domestic and international flights, I can say that they are best option for the region. The quality of service, aircraft quality keeps increasing.

✅ Trip Verified | Dubai to Almaty. Overall impression is great. Flight attendants very attentive and nice - food is good. Entertainment, since I am traveling often, variety is limited for me. Renewed in two months, not enough. Some some standard business class seats, but I would prefer to Beijing a bed seat, it is night flight.

✅ Trip Verified | Almaty to Astana on an early morning flight in economy class. I was impressed by this aircraft which still feels very new inside. Inflight entertainment is available at each seat (with a USB port) and there is a good selection of programs. The flight attendants were nice and professional, good info from the pilots and we arrived to Astana with no delay. Overall a very nice experience.

✅ Trip Verified | Almaty to Astana. Consistency of ground service, food, cabin service and inflight entertainment are core values of this airline. Sometimes I push myself to have connecting flights to the destinations where they have no direct flights.

✅ Trip Verified | The shared Lounge Facility at Heathrow was very good. The ground crew and cabin crew were all very friendly as my wife was travelling with a very painful condition. The Business Class seats offer a great deal of room and can be arranged to lie flat, but are a bit hard, the food was good. The cabin crew arranged for a wheelchair and assistance at Astana, which was there on arrival. We unfortunately had to cancel our onward flights to Bangkok as my wife's condition took an unexpected turn for the worse. We had a nightmare in trying to confirm cancellations and working out the refund due. Customer service had not replied to an email after 10 days. However, it is not that mistakes happen that is a detriment to airlines, it is how they are handled by senior management. I wrote to the CEO vie email and got a very prompt response, with a 2 page letter explaining some of the background, but more importantly what would be done to avoid a repeat should this happen to someone else.

✅ Trip Verified | This journey was 6 legs long with Air Astana. Saint-Petersburg to Almaty, from Almaty to Ust'-Kamenogorsk and back, Almaty to Aktobe and back, and finally from Almaty to Saint-Petersburg. If my trip from LED to ALA is usual thing almost two times a year, but my new discovery was domestic flight KC863/864 from Almaty to Aktobe. Oh my god, even choice of hot meal dish. Other stuff just have to mention : clean cabin, perfect meal each way. I also had my air astana's mug I got last year. It's capacity is about 400 ml and asked to fill it up with coffee: "no problem, sure!“ I heard the answer! My flight from Ust'-Kamenogorsk was delayed, but I got notification by e-mail 4 hours before departure, so I was still at home. 6 flights and only one delay. I think it's good factor. overall: everywhere I saw attentive staff, helpful managers and perfect service.

✅ Trip Verified | Amsterdam to Atyrau. I am a regular user of Air Astana for work purposes and have been for over a year now. I had never heard of Air Astana before so I was very skeptical to say the least. What a mistake that was. I would put Air Astana right along big international carriers. The on board service and food are excellent the flights are on time. The cabin crew are very professional and language skills are excellent.

✅ Trip Verified | Tashkent to Hong Kong via Astana/Almaty. Arrived early at Tashkent airport just to be told that Astana Air does not offer a lounge at that airport anymore. Boarding was chaotic, as they annouced boarding, traveling business class I rushed to the gate, only to be told to wait 10 minutes. Then, they started boarding the around 100 economy class passengers as I waited standing by the counter. After around 15 minutes, I was invited to board, very weird process. Once onboard, I was greeted by 2 friendly flight attendants, who showed my seat and offered an welcome drink. Cabin was beautiful with mood lighting and well apointed, very comfortable seat for 2 hours flight. After take off, they offered more drinks with warm nuts, plus took dinner orders. Food was delicious, well prepared and of high quality. Next flight from Astana to Almaty, they offered a good lounge in Astana, with some basic snacks. They had a special boarding line for business, boarding was very efficient and fast. 767 cabin is really beautiful, well appointed and comfortable even for longer flights. Welcome champagne offered and menus distributed. Food, once again, excellent and high quality, as well as drinks options. From Almaty to Hong Kong, the longest portion, I was invited to the lounge, but as I entered it, I was advised that Air Astana passengers cannot use the buffet facility or bar, and must pay for any drink consumption of drinks, even water. Noticed passengers from other airlines using the same lounge to have access to a full buffet and drinks choice, so very poor experience for Air Astana premium customers. Anyway, they also offered a separate line for business class and boarding was fast and efficient. Once again a 767 with beautiful cabin and very comfortable flat seats. Also this time, crew was courteous and friendly and dinner was of high quality, as well as drinks. They also offered a very nice ammenities kit and noise-reducing headsets, but wifi was not working on this flight. All in all, in those 3 flights, I received excellent service from professional and courteous flight attendants plus high quality ammenities and food / drink choices. Only aspect to be improved are the lounges experience, especially for international flights. But all flighst were ontime, with excellent crew and modern and well appointed planes/cabins, so I am looking forward to fly on Air Astana business class again in the future.

✅ Trip Verified | Saint-Petersburg to Astana, Astana to Almaty and from Almaty to Tbilisi. Food just perfect, chicken with baked potatoes, next flight potato dumplings with bacon, and the last one beef with pasta. Good amenity kit on international flights in economy class - useful brush, tooth paste, socks. First flight was on A320 with no personal screens, but I used KC TV app. Next flight about 1 hour and it was B757 with personal entertainment, and the last one was Embraer 190 also I was using KC TV. Cabin crew on the flight from Almaty to Tbilisi was unbelievable attentive. All flights on time, clean cabins.

✅ Trip Verified | Frankfurt to Bangkok via Astana / Almaty. Air Astana was way more than I expected. Check in was super easy and the cabin service is great. The food, drinks and entertainment make long flights easier. They took amazing care of me when flights changed but I had an important appointment and they moved things around for me to get me back in time. They also put me up in a great hotel where I was also able to go explore Kazahkstan for a day! I will definitely be looking for flights with them again.