Air Astana

Not Verified | 2 days ago we already had a delay of 3 hours from Almaty to Astana where we had to offboard the plane and change planes. Now, going back to Almaty, we already got 5 mails telling us the flight will be delayed, already more than 5 hours!! I am getting the idea we will not fly today. What a bad first experience with Air Astana.

Not Verified |   Excellent flight, comfort, service, politeness. The flight is around 2.5 hrs long, and we were served a decent meal, a good selection of beverages, provided good entertainment in comfortable seats. MTotally recommended!

Not Verified | I upgraded from Economy to Economy Sleeper on this 8 hour flight. This gives you a row of three standard economy seats to yourself in a separate and quieter segment of the cabin between economy and business. You also get a mattress, pillow and duvet, the idea being that you can sleep across the three seats. This does not really work because: 1. If you try to lie flat your feet stick out into the aisle 2. If you prop yourself up (sitting) with your back to the window, the inner arm rest sticks into your back. 3. The mattress which is meant to be attached via straps to the seats slides off easily when you move. 4. If there is turbulence and you have to fasten your seat belt it is not possible to do this while lying horizontally across the seats. 5. Standard economy seats lack the depth needed lie down comfortably across them. 6. You cannot watch a programme on the entertainment system in a horizontal position. I tried for a while to find a comfortable position but gave up in the end and just sat in my reclined seat. It’s a nice idea and was worth a try but it does not deliver. It was quite a costly upgrade too and the airline would be better served converting that mid-section into proper premium economy with more comfortable and spacious seats. Of the 5-6 rows on each side of the cabin, only two were occupied, which perhaps reflects the point I am making about value for money. The service throughout was excellent and my review and ratings refer specifically to the Economy Sleeper offer.

Not Verified | I'm a frequent traveller and this was our first time using Air Astana from London to Delhi. I read some great reviews nevertheless, I was quite apprehensive to say the least. Well, how wrong was I, Air Astana in my humble opinion is indeed providing amazing in flight service and great user experience. We flew Airbus 321LR that appeared to be fairly new, extremely clean and looked after. Our economy cabin was looked after well, we had nice amenity kit, the food served was nice and tasty and with proper cutlery. Equally, choice of beverages was excellent too. The crew is well trained and do their best to keep passengers happy. On the improvement side, we spent about 3+ hours in Almaty and found the airport to be quite small and quite basic which I think is a bit of let down and so I think that's the area they need to actively work on if they really want to get more customers flying with them. I certainly will fly with them again and recommend it.

✅ Trip Verified | The plane was fantastic and entertainment was pretty good too. However, encountered multiple issues that ruined an otherwise fantastic trip to Almaty and an excellent flying experience. Firstly on the way from Bangkok to Almaty. I was given the option of three meals: chicken with rice, chicken with noodles and vegetarian rice. I proceeded to order the chicken with rice, which had no chicken in it, when I informed the air hostess about this, her response was initially there is no chicken with rice and when I told her that her colleague said it, she then said there's chicken in it when there obviously wasn't. When I mentioned it again, she said that she will come back to me if there's any meals remaining and never came back. I let this issue go as the overall flight experience was good. Secondly on our flight from Almaty to Delhi. The air hostess asked me whether I wanted the vegetarian or non-vegetarian option. I obviously said the non-vegetarian and she mentions it's over and the person next to me received the last one. I was okay with that but then she asks the people after me the same question and somehow they end up getting one. Finally when we got to Delhi. We purchased an additional luggage for a total of 3 from Almaty but they've recorded it as 4 which led to more than an hour of waiting till they issued our boarding pass to the corresponding flight. Overall very disappointed with the delays and meal availability which ruined an otherwise excellent flight. I would seriously reconsider flying Air Astana again.

✅ Trip Verified | We had booked and paid flight from ALA to TAS and back. Since it was a vacation trip we made decision to take a train to Tashkent instead of airplane to enjoy the desert scenery. On a way back at the airport of TAS while trying to checkin the flight TAS-ALA it was said to us that we cannot fly back because we didn't use the first segment of the flight and money cannot be returned as well. Employees at Air Astana office in Tashkent were rude and kept saying that this is our problem and we should learn about airline rules before. Luckily we had enough money to stay in Tashkent for 1 more night and book a train on a next day, but what if someone has an emergency case or simply have no enough money? Btw the price for the flight we were refused to join, 2hr before departure was about $300-350 per person for 1.5hr flight, so it's pricey.

✅ Trip Verified | I had have one of the best experiences with Air Astana because my April trip from Dubai to Ust-Kamenogorsk via Almaty and Astana and back included 6 flights and all were in time. Different types of aircrafts, such as B767 from DXB to ALA, Airbus 321 long range from ALA to NQZ Astana and Embraer E2 to UKK, all were clean and their condition was also good. Of course in this challenge A321Long range definitely wins because it was brand new. As for food everything was nice and wide choice of beverages is still available as before pandemic. And one more thing I took part in air Astana stop over holidays program for international travellers and my hosting in Almaty and Astana in hotels was very friendly. On international flights airline gives complimentary amenity kit even in economy class. I just have to mention that my screen of entertainment system on my way from Dubai to Almaty didn't work. That's why I took one point from my overall mark.

Not Verified | I fly this airline weekly for Almaty-Baku-Almaty and I have never ever had the flight on time. 40-60 minutes delay is routine for Air Astana. They have to reassess their attitude and schedule because those repetitive delays are not acceptable for what they call 4-star airline. The airline prices are not on level of service they provide either - Disappointing service to be honest.

✅ Trip Verified | This is really a different airline. The plane was impeccable, clean, looked young. Cabin staff is really amazing, taking care and checking during the hole flight. Food was exquisite. The Samsonite amenity kit was amazing, sleek and modern. A real pleasure to travel on this airline.

✅ Trip Verified | I booked with Air Astana for a flight from Tashkent to Astana transiting in Almaty. Our flight was delayed for over an hour in Astana - an additional one hour later than my original booking. This meant that I now have too short a transit time and need to be re-scheduled. I received an SMS advising that I am rescheduled for a morning flight (arrival 10 a.m. the next day instead of 6 pm) I then went into frantic messages to my hotel in Astana cancelling my booking - about AUD100 extra for a few hours! On check-in I was moved to another later flight with no discussion with me. So I am unaware of this, land in Almaty transit and go to the counter to check my hotel voucher. There, I am directed to the amended boarding pass and it is for a night flight arriving 10pm. So, again, frantic messages to my hotel - after over 20 minutes running around to get a Kazakh SIM card - to re-book my room. I found the place now fully booked. Called them and thankfully, they re-booked my room.