Air Astana

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 240 reviews
8/10
4 star Skytrax Rating
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10/10

"Food was exquisite"

(Argentina)

Trip Verified | This is really a different airline. The plane was impeccable, clean, looked young. Cabin staff is really amazing, taking care and checking during the hole flight. Food was exquisite. The Samsonite amenity kit was amazing, sleek and modern. A real pleasure to travel on this airline.
AircraftA321neo
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Kazakhstan via Almaty
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

airastana

7th June 2023 : Air Astana response

Dear P Gomez, Thank you so much for taking the time to share your review with us. We are thrilled to hear that you had a fantastic experience with our airline. We take great pride in maintaining the highest standards for our planes, ensuring they are clean and well-maintained. Our cabin staff is dedicated to providing exceptional service and ensuring your comfort throughout the entire flight. It's wonderful to know that they took good care of you. We are delighted that you enjoyed our exquisite food selection. We strive to offer a culinary experience that exceeds expectations, and your positive feedback is truly rewarding. Furthermore, we are glad that you appreciated our amenity kit. We believe in providing our passengers with modern and sleek amenities to enhance their journey. Thank you once again for choosing to travel with us. We look forward to welcoming you onboard again soon for another pleasurable experience. Best regards, Zhanna

4/10

"rescheduled for a morning flight"

(Australia)

Trip Verified | I booked with Air Astana for a flight from Tashkent to Astana transiting in Almaty. Our flight was delayed for over an hour in Astana - an additional one hour later than my original booking. This meant that I now have too short a transit time and need to be re-scheduled. I received an SMS advising that I am rescheduled for a morning flight (arrival 10 a.m. the next day instead of 6 pm) I then went into frantic messages to my hotel in Astana cancelling my booking - about AUD100 extra for a few hours! On check-in I was moved to another later flight with no discussion with me. So I am unaware of this, land in Almaty transit and go to the counter to check my hotel voucher. There, I am directed to the amended boarding pass and it is for a night flight arriving 10pm. So, again, frantic messages to my hotel - after over 20 minutes running around to get a Kazakh SIM card - to re-book my room. I found the place now fully booked. Called them and thankfully, they re-booked my room.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTashkent to Astana via Almaty
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

airastana

12th May 2023 : Air Astana response

Dear M Badeil, Thank you for sharing your recent experience with Air Astana. We are sorry to hear about the inconvenience caused due to the delay in your flight and the subsequent rescheduling of your travel plans. We understand how frustrating it can be when travel plans are disrupted and we apologize for any stress or inconvenience caused as a result of the delay. We would like to assure you that we always strive to provide the highest level of service to our passengers and we deeply regret any inconvenience caused in your case. We apologize for the miscommunication regarding your rescheduled flight and the subsequent changes to your arrival time. We understand that this caused significant inconvenience, including the cancellation of your hotel booking and the need to make alternative arrangements. Please be assured that we have taken note of your feedback and will do our best to prevent similar issues in the future. We value your feedback and appreciate your patience and understanding. Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to serve you better in the future. Sincerely, Zhanna

4/10

"I haven't got any repayment"

(Kyrgyzstan)

Trip Verified | The flight that I report was supposed to take place in March 2022, but it never took place. It was cancelled. However, a year after the flight, I haven't got any repayment although I've sent all the necessary documents to the company. All I got was promises. I did try to believe the company and even traveled with Air Astana once again in October 2022. Still, no keeping promises.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMoscow to Nur-Sultan via Almaty / Bishkek
Date FlownOctober 2022
Ground Service 12345
Value For Money 12345
no

airastana

13th March 2023 : Air Astana response

Dear Natalia, We are extremely disappointed to receive this review and learn about your recent experience with us. Please accept our sincere apologies for the delay in ticket refund. We make every effort to fulfil our obligations fully and make refunds to all passengers without exception. At this stage, my colleague communicates with you via email regarding the refund process. We would like to thank you for taking the time to make this report and to apologize for any inconvenience you faced. Thank you for your patience. Regards, Zhanna

10/10

"This is how an airline should be run!"

(United Kingdom)

Trip Verified | What a nice little airline! Air Astana provides economy passengers with a surprisingly generous amenity bag which was a nice touch. Cutlery was real metal (rare in economy!) The food was really good and the staff were friendly. This is how an airline should be run! Well done guys.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Astana
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

airastana

14th March 2023 : Air Astana response

Dear Adrian Pritchard, Thank you for your feedback and high rating. We appreciate you recognizing all the efforts taken to provide excellent service during your flight from Istanbul to Astana. We treat our passengers as our guest providing them with hospitality and professionalism of our crew members, and with the best selection of our entertainment, food, and beverages. The amenity kits are created with care and thoughts of passengers’ comfort. We’re looking forward to greeting you on board of your next flight. Yours sincerely, Zhanna

10/10

"an amazing experience"

(Turkey)

Not Verified | It was an amazing experience on all the 4 flights with Air Astana (IST-ALA-DEL and DEL-ALA-IST). Seats were very comfortable with enough leg space. Food was fresh, delicious and filling with lots of options (if you book pre-meal). Airline staff was exceptionally helpful and caring, they were just a bell away. Definitely value for the money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Delhi via Almaty
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

airastana

30th November 2022 : Air Astana response

Dear Ruby Phul , Thank you for taking the time to write this review. We are happy to know that you enjoyed your experience with us and rate our services so high. Thank you for your kind comments towards our crew, catering and seat comfort. We want to make every customer’s experience great, and we’re glad that we’ve achieved it! We look forward to seeing you again. Sincerely, Nargiz

7/10

"No lounge or priority check in"

(Kazakhstan)

Trip Verified | Everything was perfect, but not in Atyrau or in Almaty, no ground service available for business class. No lounge, no private vehicle or at least priority check in. There was a line in Atyrau in business class check in but only one agent was available and service was not welcoming at all. I suggest to provide an access to VIP lounge if you don’t have own lounges in Atyrau and Almaty airports, and add it to the ticket price. In flight service was exceptional.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAtyrau to Almaty
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

airastana

5th October 2022 : Air Astana response

Dear E Kalesova, Thank you for sharing your review. We’re very sorry you feel that certain aspects weren’t up to the standards during your journey. Rest assured, your recommendation was sent to relevant departments for further actions. We’ll strive to do better. We look forward to continuing our relationship with you, and hope to welcome you soon. Regards, Nargiz

1/10

"I haven’t received yet any answer"

(Kazakhstan)

Trip Verified | My flight from Aktobe to Almaty was canceled. I had another flight to Phuket and then from Phuket to Sydney by another airline. Air Astana didn’t provide any option to get to Almaty, they only offered to return money or re-book to 3 weeks later. Call center couldn’t help. I bought by my own ticket to Almaty through Nur-Sultan and requested refund for this segment and compensation of my expenses for ticket I purchased by myself. I haven’t received yet any answer from them from July, 5, 2022.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAktobe to Almaty
Date FlownJuly 2022
Value For Money 12345
no

airastana

19th September 2022 : Air Astana response

Dear Vladimir Anokhin, On behalf of Air Astana, we would like to apologize to you for any inconvenience caused and for such a long waiting time in providing the feedback from our part. We understand that it must be very stressful and unpleasant experience caused due to the flight cancellation KC 864 on 4th of July. Please accept our sincere apologies for this and all the inconvenience and stress you faced. Our Service recovery officer Kamilla has sent the detailed response to your email regarding your situation. Please liaise with her. We hope to welcome you again on board of our aircraft. Regards, Nargiz

10/10

"exceptional customer service"

(Qatar)

Trip Verified | I experienced exceptional customer service from the ground staff who checked in our baggage was professional and exceptional customer orientated. Not only she helped with our special request (which she could easily deny as per rules and which required an extra effort from her side) moreover, she went beyond that. She send an email to the Air Astana representative in Georgia asking for assistance, which we never asked for. She even accepted a slight extra bag weight and wished us a pleasant flight. Airbus 320 Neo - nice aircraft with comfy chairs. Good selection of movies, would be cool to have some podcasts though! Overall flight was good, rest of the staff did well also.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlmaty to Tbilisi
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

airastana

3rd August 2021 : Air Astana response

Dear Elnar Smagulov, Thank you for your feedback. We're glad that your expectations were exceeded by the level of our customer service. Your kind words are greatly appreciated, and we hope to continue to provide great service for years to come. From all of us at Air Astana family, we look forward to seeing you again soon! Regards, Zhanna

10/10

"Thoroughly enjoyed flight"

(Kazakhstan)

Trip Verified | Thoroughly enjoyed flight from Nur Sultan (Astana) to Frankfurt with Air Astana Sunday 14th Feb 2021, I was travelling from Almaty to Frankfurt via Astana. First leg economy, second leg business. The service on both flights was very good and the food and drink outstanding. Tasty sandwich on the first domestic leg and given plenty of choice and excellent presentation of starter and main course on the international flight. Good Job Air Astana.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAlmaty to Frankfurt via Nur Sultan
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

airastana

18th February 2021 : Air Astana response

Dear B Gordon , Thank you for your feedback and high rating. We appreciate you recognizing all the efforts taken to provide excellent service both in Economy and Business classes. We treat our passengers as our guest providing them with hospitality and professionalism of our crew members, and with the best selection of our entertainment, food, beverages and travel kits on board. We’re looking forward to greet you on board of your next flight. Yours sincerely, Zhanna

10/10

"Keep up the good work Air Astana"

(United Kingdom)

Trip Verified | I have been using Air Astana on various domestic and international routes for 15 years. I have seen great improvements in this time from the early days. Not only in the quality of the aircraft and facilities but especially in in the cabin services. My recent flight this month highlighted this. Though I travelled economy I found the cabin staff very attentive and helpful. They were polite and supportive and prompt with any requests. The food was excellent, it was breakfast but hot, tasty and filling. The amenities packs are now eco friendly. They contain all those items that one requires on a journey of 3 hours or longer. They look good too. It was a new aircraft that was very clean, with comfy seats and was equipped with an excellent entertainment package. My only concern was travelling during these difficult times and the flight was full, understandably with the reduce number of flights scheduled. The in cabin safety brief, which is excellent and worth watching in all three languages, has had an amendment to relate to the latest pandemic requirements. The cabin crew enforced these rules without fear or favour in a very polite and professional manner. Keep up the good work Air Astana, you are my favourite airline.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtyrau to Amsterdam
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

airastana

28th December 2020 : Air Astana response

Dear Mark Sugrue, We appreciate you taking time to review Air Astana. It means so much to us when our loyal travellers share their experience and rate our services so high. Thank you for your kind comments towards our crew, catering, amenity kits and seat comfort. We hope you have wonderful holidays and we wish you a happy new year. We will be glad to greet you soon. Yours sincerely, Zhanna