✅ Trip Verified
| Almaty to Istanbul. Please review your Cabin crew training program. KC 911 on 17/06 delayed for 30 mins. Actually there were at least 3 flights, which were delayed around of this time. Ground staff of Air Astana did excellent work. Even though it was crowded, they handle situation professionally. 5 star to Ground staff. (Except of one thing. Lady on the check-in counter told me, that there is no delay of the flight, when actually it was a delay for 30 mins. I mean, not a big deal and most probably delay wasn't announced to staff at that moment. But fact is fact, I would rather spend 30 mins with my beloved ones, instead of crowded "transit" area (if you can call Almaty airport hall a transit area)). Real bad experience starting with announcement of the flight. Not sure, whose fault it is, airport or airline, but should be sorted. You can not hear, what staff announced, it is simply hard to understand about which flight she was talking about. Sound had a really bad quality. Waiting area was crowded and too loud. Almaty airport is very old and small. It should be replaced a long time ago. The reason, why I'm leaving this comment are cabin crew. Seriously guys, you need to review your politics and training program. As a constant customer, you can see how quality is going down. If Supervisors and business class crew are still on track, your junior/economy staff is losing a mark. Crew was rude. They commanded to do procedures, before take off and when customers (who may never flew before) looked for explanation, the answers were very sharp and again rude. Crew responded with single words, time to time mixing it with Russian, and it was obvious that it was hard for them to express themselves in single sentence. They gave an option of two meals, as usual chicken and beef. However during serving, crew literally served us without asking anything. When someone noticed, that they would prefer beef, crew responded, that she would prefer beef as well, but what is left is left. Same crew complained, that she has to wait for customers when all of them visit restroom, and because of what she is not able to serve the rest, who were keep calling her.