"Food was exquisite"
7 reviews P Gomez (Argentina)
Aircraft | A321neo |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Istanbul to Kazakhstan via Almaty |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th June 2023 : Air Astana response
Dear P Gomez, Thank you so much for taking the time to share your review with us. We are thrilled to hear that you had a fantastic experience with our airline. We take great pride in maintaining the highest standards for our planes, ensuring they are clean and well-maintained. Our cabin staff is dedicated to providing exceptional service and ensuring your comfort throughout the entire flight. It's wonderful to know that they took good care of you. We are delighted that you enjoyed our exquisite food selection. We strive to offer a culinary experience that exceeds expectations, and your positive feedback is truly rewarding. Furthermore, we are glad that you appreciated our amenity kit. We believe in providing our passengers with modern and sleek amenities to enhance their journey. Thank you once again for choosing to travel with us. We look forward to welcoming you onboard again soon for another pleasurable experience. Best regards, Zhanna
"rescheduled for a morning flight"
M Badeil (Australia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tashkent to Astana via Almaty |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
12th May 2023 : Air Astana response
Dear M Badeil, Thank you for sharing your recent experience with Air Astana. We are sorry to hear about the inconvenience caused due to the delay in your flight and the subsequent rescheduling of your travel plans. We understand how frustrating it can be when travel plans are disrupted and we apologize for any stress or inconvenience caused as a result of the delay. We would like to assure you that we always strive to provide the highest level of service to our passengers and we deeply regret any inconvenience caused in your case. We apologize for the miscommunication regarding your rescheduled flight and the subsequent changes to your arrival time. We understand that this caused significant inconvenience, including the cancellation of your hotel booking and the need to make alternative arrangements. Please be assured that we have taken note of your feedback and will do our best to prevent similar issues in the future. We value your feedback and appreciate your patience and understanding. Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to serve you better in the future. Sincerely, Zhanna
"I haven't got any repayment"
Natalia Onishchenko (Kyrgyzstan)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Moscow to Nur-Sultan via Almaty / Bishkek |
Date Flown | October 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
13th March 2023 : Air Astana response
Dear Natalia, We are extremely disappointed to receive this review and learn about your recent experience with us. Please accept our sincere apologies for the delay in ticket refund. We make every effort to fulfil our obligations fully and make refunds to all passengers without exception. At this stage, my colleague communicates with you via email regarding the refund process. We would like to thank you for taking the time to make this report and to apologize for any inconvenience you faced. Thank you for your patience. Regards, Zhanna
"This is how an airline should be run!"
Adrian Pritchard (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Astana |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th March 2023 : Air Astana response
Dear Adrian Pritchard, Thank you for your feedback and high rating. We appreciate you recognizing all the efforts taken to provide excellent service during your flight from Istanbul to Astana. We treat our passengers as our guest providing them with hospitality and professionalism of our crew members, and with the best selection of our entertainment, food, and beverages. The amenity kits are created with care and thoughts of passengers’ comfort. We’re looking forward to greeting you on board of your next flight. Yours sincerely, Zhanna
"an amazing experience"
Ruby Phul (Turkey)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Delhi via Almaty |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
30th November 2022 : Air Astana response
Dear Ruby Phul , Thank you for taking the time to write this review. We are happy to know that you enjoyed your experience with us and rate our services so high. Thank you for your kind comments towards our crew, catering and seat comfort. We want to make every customer’s experience great, and we’re glad that we’ve achieved it! We look forward to seeing you again. Sincerely, Nargiz
"No lounge or priority check in"
E Kalesova (Kazakhstan)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Atyrau to Almaty |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
5th October 2022 : Air Astana response
Dear E Kalesova, Thank you for sharing your review. We’re very sorry you feel that certain aspects weren’t up to the standards during your journey. Rest assured, your recommendation was sent to relevant departments for further actions. We’ll strive to do better. We look forward to continuing our relationship with you, and hope to welcome you soon. Regards, Nargiz
"I haven’t received yet any answer"
Vladimir Anokhin (Kazakhstan)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Aktobe to Almaty |
Date Flown | July 2022 |
Value For Money | 12345 |
Recommended | no |
19th September 2022 : Air Astana response
Dear Vladimir Anokhin, On behalf of Air Astana, we would like to apologize to you for any inconvenience caused and for such a long waiting time in providing the feedback from our part. We understand that it must be very stressful and unpleasant experience caused due to the flight cancellation KC 864 on 4th of July. Please accept our sincere apologies for this and all the inconvenience and stress you faced. Our Service recovery officer Kamilla has sent the detailed response to your email regarding your situation. Please liaise with her. We hope to welcome you again on board of our aircraft. Regards, Nargiz
"exceptional customer service"
Elnar Smagulov (Qatar)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Almaty to Tbilisi |
Date Flown | May 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
3rd August 2021 : Air Astana response
Dear Elnar Smagulov, Thank you for your feedback. We're glad that your expectations were exceeded by the level of our customer service. Your kind words are greatly appreciated, and we hope to continue to provide great service for years to come. From all of us at Air Astana family, we look forward to seeing you again soon! Regards, Zhanna
"Thoroughly enjoyed flight"
1 reviews B Gordon (Kazakhstan)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Almaty to Frankfurt via Nur Sultan |
Date Flown | February 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
18th February 2021 : Air Astana response
Dear B Gordon , Thank you for your feedback and high rating. We appreciate you recognizing all the efforts taken to provide excellent service both in Economy and Business classes. We treat our passengers as our guest providing them with hospitality and professionalism of our crew members, and with the best selection of our entertainment, food, beverages and travel kits on board. We’re looking forward to greet you on board of your next flight. Yours sincerely, Zhanna
"Keep up the good work Air Astana"
2 reviews Mark Sugrue (United Kingdom)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Atyrau to Amsterdam |
Date Flown | December 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
28th December 2020 : Air Astana response
Dear Mark Sugrue, We appreciate you taking time to review Air Astana. It means so much to us when our loyal travellers share their experience and rate our services so high. Thank you for your kind comments towards our crew, catering, amenity kits and seat comfort. We hope you have wonderful holidays and we wish you a happy new year. We will be glad to greet you soon. Yours sincerely, Zhanna