Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 97 reviews
3/10
3 star Skytrax Rating
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7/10

Air Arabia customer review

(Malaysia)

Mumbai to Istanbul Sabiha via Sharjah. A320 with comfortable seat TVs on board for entertainment. The crew was polite and patient. After landing Sharjah I had to wait more than 12 hours for going to Istanbul. Airport is small but comfortable. I am satisfied with the services of Air Arabia and the cheap flight.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Arabia customer review

(Serbia)

Sharjah to Beirut 55 Euros only. Sharjah airport consistently decaying and becoming more dirty every time. The aircraft this time was quite worn-out and not clean : seats windows. The major complaint would be the absence of free of charge water such as on some other LCC.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Air Arabia customer review

(Serbia)

Istanbul-Sharjah-Delhi. Excellent experience and fare lower than on standard airlines. Well- designed and clear website. Clean planes and polite crew. Food available for purchase of board at very reasonable rate and of good quality.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Air Arabia customer review

Astana-Sharjah-Astana. Aircraft new clean A320 with all economy cabin. There is no free food but you may choose some sandwiches and drinks for reasonable prices. Food is not good however. However wouldn't recommend to use this airline because of Sharjah airport. The terminal maintained very poorly and very dirty. People sleeping on the floor etc
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2/10

Air Arabia customer review

Dep time 9:45pm Mumbai to Sharjah. We boarded the flight and after all the initial talks from the Captain etc were ready to take off. The captain must have noticed some sparks while taking off and he said that we are going to disembark. All the passengers were made to disembark and nothing else was told to us. We sat in the airport take off lounge waiting for an hour. finally after lots of noise made by the passengers a representative from Air Arabia arrived. She tried to convince the passengers but could not give a proper reply. At around 0030hrs the manager arrived and said that a spare part was coming from Sharjah in the morning flight 4:45am and that the flight was rescheduled to leave at 7am. No other compensation was offered to the customers. Some took the offer to cancel their flight while the rest who waited in the lounge were stranded without any offer from Air Arabia. Finally at around 3am after much heated discussion fried rice was offered to all. After that till 7:45am no staff from Air Arabia was present. When they came they again said that the flight was delayed no breakfast was offered. finally after much arguments we took off around 10.30am a long wait in the airport with no compensation! This experience must have made not only me but all the passenger that waited in that lounge dread flying with Air Arabia again. Everyone present there were hoping that Air Arabia would compensate us with something but nothing of that sort happened.
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4/10

Air Arabia customer review

Sharjah to Muscat return. Flights departed and arrived on time. The flights have good leg space. Food is not served free.Ideal airline for business travellers who have to fly between the GCC countries.
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1/10

Air Arabia customer review

Sharjah to Muscat 2hrs delayed. Muscat to Sharjah 3.5hrs delayed. Bahrain to Sharjah 2.5 hrs delayed. Air Arabia has very bad on timings performance therefore if you go for business trip you should not fly with this airline.
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Air Arabia customer review

Istanbul to Kathmandu and Jaipur to Istanbul I found the service provided by Air Arabia to be efficient prompt and reliable. No delays a fair service onboard (with a good selection of snacks at a reasonable price) as well as a quick transfer and 96 hour visa desk. The only problem is that in the evening (around 9-10pm the airport in Sharjah is crowded with many departures and arrivals. The immigration / security check sections are understaffed for this situation and there can be long queues. Hopefully the airport service will improve. Otherwise a fair mark for Air Arabia both for the service quality and for the good coverage of the Middle East & Central Asia.
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Air Arabia customer review

It's a boon for business travellers who travel regularly within GCC. Excellent flight timings friendly staff on-time departures / arrivals and quality food on board at nominal price makes it ideal in terms of value for money. However the best feature I like of Air Arabia is the convenience of booking on-line from their fantastic web portal.
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Air Arabia customer review

Recently flew from Sharjah to Aqaba to Sharjah for a family weekend in Petra Jordan. Schedule convenient flights on time clean and comfortable aircraft and very friendly cabin crew. On board food can be purchased with a good selection of quality sandwiches at very reasonable prices. Seats have a very good pitch and aircraft on both flights were very new. This airline is expanding in the middle east and I would recommend using them anytime as they are extremely good value for money. Also Sharjah airport much less congested than nearby Dubai. The whole experience resulted in a great holiday.
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