Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 110 reviews
3/10
3 star Skytrax Rating
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10/10

Air Arabia customer review

(Australia)

Bangalore-Sharjah. Despite leaving at ungodly hours 3.30am in my case this is probably one of my favourite low cost carriers and in my opinion better than some full service airlines that fly from the middle east to India. Plane was clean and service was excellent plane half empty so had whole row to sleep. Since leaving so early in the morning lights are switched off early overall happy with the service Air Arabia provides.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Arabia customer review

(Morocco)

CMN-BRU. For a LCC Air Arabia has been a welcome surprise. They offer you 20 kg baggage allowance new airplanes decent seats and a fresh crew. For a price/quality comparison they are better than Air Maroc. But their website is often malfunctioning certain routes are deleted without notice time tables suddenly change and they often leave at ungodly hours. I'm satisfied with this airline and will keep flying them if they keep their standards to the current level.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Air Arabia customer review

(India)

My wife my daughter (infant) and son travelled to Goa by Air Arabia - Dammam-Sharjah-Goa. Air Arabia did not provide the Bassinet for my infant even though it was mentioned in the E-ticket. My wife requested the crew to provide the Bassinet but they did not help her to provide this.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Arabia customer review

(Malaysia)

Mumbai to Istanbul Sabiha via Sharjah. A320 with comfortable seat TVs on board for entertainment. The crew was polite and patient. After landing Sharjah I had to wait more than 12 hours for going to Istanbul. Airport is small but comfortable. I am satisfied with the services of Air Arabia and the cheap flight.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Arabia customer review

(Serbia)

Sharjah to Beirut 55 Euros only. Sharjah airport consistently decaying and becoming more dirty every time. The aircraft this time was quite worn-out and not clean : seats windows. The major complaint would be the absence of free of charge water such as on some other LCC.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Air Arabia customer review

(Serbia)

Istanbul-Sharjah-Delhi. Excellent experience and fare lower than on standard airlines. Well- designed and clear website. Clean planes and polite crew. Food available for purchase of board at very reasonable rate and of good quality.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Air Arabia customer review

Astana-Sharjah-Astana. Aircraft new clean A320 with all economy cabin. There is no free food but you may choose some sandwiches and drinks for reasonable prices. Food is not good however. However wouldn't recommend to use this airline because of Sharjah airport. The terminal maintained very poorly and very dirty. People sleeping on the floor etc
no
2/10

Air Arabia customer review

Dep time 9:45pm Mumbai to Sharjah. We boarded the flight and after all the initial talks from the Captain etc were ready to take off. The captain must have noticed some sparks while taking off and he said that we are going to disembark. All the passengers were made to disembark and nothing else was told to us. We sat in the airport take off lounge waiting for an hour. finally after lots of noise made by the passengers a representative from Air Arabia arrived. She tried to convince the passengers but could not give a proper reply. At around 0030hrs the manager arrived and said that a spare part was coming from Sharjah in the morning flight 4:45am and that the flight was rescheduled to leave at 7am. No other compensation was offered to the customers. Some took the offer to cancel their flight while the rest who waited in the lounge were stranded without any offer from Air Arabia. Finally at around 3am after much heated discussion fried rice was offered to all. After that till 7:45am no staff from Air Arabia was present. When they came they again said that the flight was delayed no breakfast was offered. finally after much arguments we took off around 10.30am a long wait in the airport with no compensation! This experience must have made not only me but all the passenger that waited in that lounge dread flying with Air Arabia again. Everyone present there were hoping that Air Arabia would compensate us with something but nothing of that sort happened.
no
4/10

Air Arabia customer review

Sharjah to Muscat return. Flights departed and arrived on time. The flights have good leg space. Food is not served free.Ideal airline for business travellers who have to fly between the GCC countries.
no
1/10

Air Arabia customer review

Sharjah to Muscat 2hrs delayed. Muscat to Sharjah 3.5hrs delayed. Bahrain to Sharjah 2.5 hrs delayed. Air Arabia has very bad on timings performance therefore if you go for business trip you should not fly with this airline.
no