Air Algerie

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 46 reviews
4/10
3 star Skytrax Rating
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Air Algerie customer review

The service is a shambles! I have travelled with Air Algerie more than 6 times since July 05. Their systems need to be modernised! No allocated seating carry your own suitcase to the porters on the runway cabin crew never smile or ask if you are okay. Baggage allowance for different people. The only positive comment is they serve relatively hot food. What saddens me more than anything is the fact that the flight is so short it doesn't take alot to make it a good flight! The price you pay is extortionate in comparison to what you receive!
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Air Algerie customer review

I have never encountered an airline where the passengers themselves have to collect the luggage from the runway! This happened to me thrice with Air Algerie: Lyon to Constantine 2002 Lyon to Annaba 2004 and Constantine to Paris 2005. I am afraid Air Algerie had a lot to learn to be internationally competent.
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Air Algerie customer review

What a disappointment! Air Algerie need to improve if their star rating and credibility with other operators is to be upped. My ticket was purchased in the UK through an independent travel broker. No problems there but the ticket was not available for collection when I arrived to check-in at Heathrow. The incompetent Air Algerie rep then took one hour to sort this problem out. To add insult to injury I was flying business class but did not get to see the lounge or do any shopping as the check-in desk had closed by the the time my problem had been resolved. Business class on Air Algerie is a joke. The only additional privilege I could see was an extra four inches of leg room. The interior of the aircraft was shabby the upholstery was dirty and there was even old food and hair in the table stowage area. The food was ok and the service was relatively attentive but I couldn't help but think that it was all a bit too much of an effort for the staff. Come on Air Algerie. Get a grip on your customer service priorities refurbish the aircraft change the menu provide service with a smile - and keep the cabin clean!
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Air Algerie customer review

I'm an Algerian living in Ottawa Canada. I fly with Air Algerie every two years for my vacation to Algeria. I always leave Montreal or Toronto for some European city and then connect with Air Algerie to Algiers. I also use Air Algerie domestically when i arrive to fly Algiers-Annaba. Flying with them every two years has given me the privilege of seeing the airline grow and IMPROVE. The food is great and plentiful even on the 2h flights from Paris and Frankfurt and the 1h30min. flights from Casablanca. Most other airlines don't even offer HOT meals on such short flights. I find their planes to be quite nice and they are trying to improve them. They phased out the 727s and 732s leaving only the newest and best also adding to it the Airbus 332s. The extension of the International terminal at Algiers gives you a more comfortable and modern lounge/check-in area and hopefully with the completion of the new terminal it will be even better. I find their only problem to be frequent delays. Other than that good service and good planes.
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Air Algerie customer review

Lyon to Annaba on Air Algerie yesterday. My father who lives in Annaba flies Air Algerie regularly on work and is absolutely fed up with the airline. At Lyon one corner had been allocated for Air Algerie check-in. It seems even the airport authorities have given up on that corner. A good amount of chaos. In the line before the immigration gate few Algerians broke the wire cordon jumped in and broke the queue in spite of being reprimanded by airport officials. Boarding was disorganized with no priority boarding for business class or for the elderly. Upon entering the plane I discovered that seat numbers meant nothing. My seat was occupied and the FA politely told me I could sit anywhere! Food was horrible. They ran out of water bottles and started serving water in glasses poured out at the back of the aircraft. The water had a fair amount of salt in it. Upon landing at Annaba it took us over an hour to get out of the chaotic airport despite having cleared immigration in 10 minutes. Basically the bags took that long to come out and this when the Lyon flight was the only flight that arrived at the airport that time...when we landed there was not a single aircraft other than ours (domestic or international!!)
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Air Algerie customer review

I live in London . I agree with all the negative points said by the people in the comments and I would like to add that it is impossible for people to get through the phone to contact Air Algerie agency in order to book or to buy a ticket - and if we make a booking through internet we don't get an answer that the booking has been accepted or not !
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Air Algerie customer review

Positives : Food quality. Recent efforts to renew the fleet. Crew friendliness Non-smoking restrictions (though I'm a smoker I consider this a plus) Negatives : Delays (too frequent). Transit lounge (poor comfort). Business & First Class lounge (poor comfort as compared to other airlines). Hygiene on board (dirty WCs sometimes even dirty seats). Inflight entertainment (non-existent). Seating allocation (non-existent). Algiers airport duty free shopping and facilities (poor standards). One of the most expensive airline for $ per distance.
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Air Algerie customer review

The Air Algerie fleet is totally renewed they now have brand new A330 on international routes safe and clean all flights are non smoking. The airport security is top notch. The food served onboard is good for medium range flights. Contrary to what some people say Air Algerie does allocate seats like other airlines but it is true that some passengers seem to not take that into account which tends to stress the staff into attitudes that are not very friendly during the first 15mns of boarding. Air Algerie has seen a huge improvement in service with the introduction of new planes. I recommend this airline yet I would like to see them adopt a world class frequent flyer program.
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Air Algerie customer review

What I don't understand is why AIR ALGERIE is not allocating seats when people check in. This creates a big confusion. It is not the passengers fault but it is the airline which doesn't allocate seats. It wasn't used to be like that in the past.
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Air Algerie customer review

My wife and I use Air-Algerie twice a year to go from London to Algiers and we usually use the company for internal flights as well. I can say with confidence that both security at airport and food during the flight are the best in the world. The Fleet maybe a little old but the level of maintenance carried out on the planes must be very high. The service provided by the crew is probably poor but I can assure you that the worst of Air-Algerie is the quality of the passengers. Everyone thinks the plane is his or her so he/she can seat anywhere smoke whenever they are pleased take overweighed hand luggage and use their mobile phones during the flight. I do advice people to fly with Air-Algerie but remember to be a good passenger and you will see how will be treated.
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