Air Algerie

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 50 reviews
4/10
3 star Skytrax Rating
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1/10

"Worst cross-ocean flight I ever had"

(Canada)

Trip Verified | Worst cross-ocean flight I ever had. Issues we had: - They lost our luggage - They do not offer to pay to deliver our luggage, and asked us to pay UPS to get it delivered to us. No facilities at all in Algiers Airport, hence terrible experience during connection. For our return trip, they changed our flight without a reason, and forced us to wait at Algiers Airport for 9 hours for a connection without giving a viable alternative.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Istanbul via Algiers
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Plane very dirty"

(Portugal)

Trip Verified | Almost no announcements in English during flight. Plane very dirty, like not cleaned for decades, decaying 737-600, couldn't eat the suspicious snack given. Online check-in is actually not available for Air Algérie flights, as you need to have your ticket printed in the old fashioned way. Staff were friendly and professional but can't make it better with the airline they're working to.
AircraftBoeing 737-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Algiers
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The most dirty airplane"

(Russian Federation)

Trip Verified | The most dirty airplane I’ve been in, gum sticked to the chairs, drops of dry dirt everywhere, the table is dirty also something was poured on it and wasn’t cleaned.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMoscow to Tunis via Algiers
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"flight attendants were all very friendly"

(Canada)

Not Verified | Very nice cabin, comfortable seats and good entertainment systems. The food tasted very good and there was enough food for the flight length. The flight attendants were all very friendly except 1 steward. (Plane: 7T-VJA, Date: 8 July 2019).
AircraftA330-202
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Algiers
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Very bad service"

(France)

Not Verified | Paris to Oran. Very bad service for an extremely expensive price. The plane cabin was dirty, the seats uncomfortable. The cabin crew were incompetent and very haughty. Take this airline only when absolutely necessary. If you choose to spend your vacation it is a very bad choice. Unfortunately this company puts our country to shame
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Oran
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"checked in luggage was lost"

(Jordan)

Trip Verified | Amman to Barcelona via Algiers. I would not recommend this airlines at all. During my trip from Amman to Barcelona through Algiers, all my checked in luggage was lost, and it has not been found since. I submitted two claims, but the airline never got back to me (not answering phone or email).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmman to Barcelona via Algiers
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service onboard was excellent"

(United Kingdom)

Trip Verified | London to Algiers. There was a slight delay, but the service onboard was excellent. Clean, very nice food and friendly personnel. Very pleased with the whole experience. Would fly Air Algerie again.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Algiers
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Aircraft is old and dirty"

(Malaysia)

Trip Verified | Algiers to Paris, the worst airline ever. Aircraft is old and dirty. Flight time was delayed and postponed. The check in process at counter is very slow. The only efficiency thing is their system down time. The staff is not well trained etc.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAlgiers to Paris
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"My luggage did not come in"

(United States)

Verified Review | Bamako to Algiers. A 21:15 flight was delayed around 21:30. This was the first we heard anything. At around 22:30 we were told the plane would take off the next day. We were fed by 23:00. Around 00:00 shuttles started to a hotel. I got yelled at by airline personnel while boarding a shuttle. The last of us got to the hotel around 2:30 where we were dropped off with no information. The hotel was absolutely horrid. The hotel personnel shared no flight information so around noon the next day I asked for a number for the Air Algerie personnel who'd made the reservation. He picked up after about 3 calls and told me not to call back. Around 17:00 we were told to be ready to depart at 00:00. Around 23:40 2 shuttles came. There was a mad, unorganized rush to board the shuttles because there wasn't enough space. I got pushed and shoved but left behind. One shuttle left the hotel without having its door closed. Around 00:30 another shuttle came and I managed to get on. After standing in line at the airport for an hour I got a new boarding pass. I was assured that the luggage that I had handed over the previous day would be on the plane. Service on the flight was fairly decent. Plane landed around 8:00 and took off fine. The seat was absolutely filthy, however, and the bathroom was disgusting. My luggage did not come in. I tried to report my luggage as lost but was told I could not because I had no baggage claim tickets (they'd been taken by the airline when I got my new boarding pass). I was told to come back the next morning at 3:00. I got yelled at again while reporting the luggage lost. Another passenger said that a plane from Bamako was coming in at noon and we should wait so I did. luggage came in around 12:30.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBamako to Algiers
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Excellent flight"

(France)

Verified Review | Excellent flight, good service with hearty meal (starter main course dessert tea and coffee) Duty service on board. A generous pitch for economy class seats. Note the delay at departure due to the closure of Orly airport and the flights diverted to Paris CDG.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlgiers to Paris
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1 to 10 of 50 Reviews