✅ Trip Verified
| It was my first time flying with Aigle Azur. To be honest, I didn't choose it, but Hainan Airlines. To start with, we took off with more then 2 hours delay without notifications. It wasn't the airport issue, but the company problem, because we had to wait for the plane to arrived from Sao Polo. I will skip the on-board service. So we arrived with 2 hours delayed, and, with other customers, we have a connection flight to Shanghai. This second flight is Hainan Airlines. Obviously the flight didn't wait for us. No one to received us after landing to give instructions or anything. When we asked to change the connection flight ticket at Hainan counter, we are told "Aigle Azur didn't confirmed the delay in your flight, so we can't change your flight ticket". The company is late and didn't even assume its responsibility. As a result, we had to pay for an other flight ticket, Aigle Azur customer service doesn't even exist / isn't reachable. Worst airline I experienced, I should have considered to read the reviews about this airline first.