Afriqiyah Airways

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort N/A
Staff Service N/A
Value for Money 12345
Customer rating from 29 reviews
5/10
No Skytrax Rating
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Afriqiyah Airways customer review

(United Kingdom)

Crew dreadful food cold - delays from start to finish on outbound and inbound. Tripoli is the filthiest most hostile place and staff bully passengers especially female. We were delayed for 8hrs and no one would help. They all smoke in the no smoking areas the toilets have to be seen to be believed. Brand new planes are good but there the value stops - it is just not worth the saving on flight costs.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Afriqiyah Airways customer review

(United Kingdom)

London Gatwick-Tripoli-Johannesburg return. I booked on price so my expectations were fairly low. The first three sectors were more or less on time fourth just under 30 minutes late. I was pleasantly surprised to find LGW check-in desk open nearly 4 hours before the scheduled departure time! Airline food is rarely very good in economy but Afriqiyah's compared quite favourably with most. My only criticism is that a couple of dishes were quite spicy - and a choice was not always offered. I was pleasantly surprised by the in-flight entertainment which had a modern touch-screen interface and seemed to be reliable. Legroom was good. For me the only negative issue really was Tripoli Airport. The departure lounge is small and not very comfortable. There were people smoking despite "no smoking" signs. Maybe smoking is only allowed in certain areas but the smoke carries everywhere. The toilets are in serious need of modernisation too. I was glad I didn't have to spend long there. The staff there were pleasant and helpful though. I would consider flying with Afriqiyah again if the price is right especially once the expansion and upgrading of Tripoli Airport is complete.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Afriqiyah Airways customer review

(United Kingdom)

In June 2009 I booked a trip from London to Cape Town (via Tripoli) with Afriqiyah Airways leaving on Christmas day for about £400 - a pretty good deal. However in September they decided to stop in Johannesburg instead and booked us a transfer from Johannesburg to Capetown. Alas on our way out after an unscheduled stop in Paris to pick up "a few passengers" and a 4-5 hour unexplained delay in Tripoli we missed the connecting flight and had to pay £200 each for new tickets - despite reassurances from Afriqiyah Airways in Tripoli that they had transferred us onto later flights. In the end we were travelling for over 24 hours. On the way back the travel documents we used to travel out were not accepted in Johannesburg airport and we had to call the UK from a mobile to get further details. Once again we got stuck in Tripoli airport for over ten hours due to snow at Gatwick. Tripoli airport is awful - it is one giant ashtray with disgusting toilets. Despite the lovely planes this was the worst airline experience I have had.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Afriqiyah Airways customer review

(United Kingdom)

I flew to Johannesburg via Brussels and Tripoli return. Flight attendants great who provided a cheerful and competent service. One even went to the business class to get me a lovely cup of coffee when he realised coffee was crucial to my travelling pleasure! Yes there were delays in Tripoli - but immigration officials were welcoming and we were kept fully informed as to the reasons for hold up. Toilets in Tripoli are as bad as everyone else suggests - do avoid. Useful to know that they accept Euros in their Duty Free and cafe.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Afriqiyah Airways customer review

(United Kingdom)

I have used Afriqiyah Airways for four return trips Gatwick - Accra over the last 14 months. Treatment has been unfailingly good. Yes there have been delays but informed of the reasons for the delays and on one occasion we were given drinks while we waited to go into the airport. The cabin crew are excellent and value for money is good.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Afriqiyah Airways customer review

(United Kingdom)

London-Tripoli-Johannesburg. Tripoli airport toilets are so bad you really have to be desperate to use them. Airline good value for money. Cabin crew not very cheerful looked tired all times. The only reason I would fly with them again is value for money but more friendly and cheerful cabin crew needed. A330 plane has good leg room and clean but the A320 plane not much leg room and needs cleaning up.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Afriqiyah Airways customer review

(United Kingdom)

Tripoli - London Gatwick - Tripoli. New plan good entertainment attentive service. No problems apart from painfully slow Check-In at Gatwick and no alcohol.
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

Afriqiyah Airways customer review

Dakar-Tripoli-Gatwick. Fantastic seats and legroom. Food was good as was in-flight entertainment. Friendly efficient cabin staff. Late departure but arrived on time. Price lower than alternative carriers.
no
3/10

Afriqiyah Airways customer review

Lagos to Tripoli was ok except the deplorable condition of the toilet no inflight entertainment cabin crews were boring beyond description meal was ok. Landed at Tripoli airport on time and cheerful ground crew. I have never seen a worse and appalling toilets like what I saw at the Tripoli airport. Tripoli to Gatwick flight was ok a better and newer aircraft more responsive cabin crew inflight entertainment though without headset arrived Gatwick on time. Return flight was almost a replication of the inbound flights except that there was headset for inflight entertainment. Afriqiyah should replace aircraft flying Lagos leg its below international standard and they dare not fly such aircraft to Gatwick. Will fly them if they improve on the hygiene
no
3/10

Afriqiyah Airways customer review

Dubai - Tripoli - Dakar. All in all the flight experience was a pleasure with very good food good seat space and regular drinks - the spare seat next to me also helped. It was also good not to have the flight constantly interrupted by announcements of one kind or another in three different languages as seems to be the trend these days. Tripoli airport isn't a pleasure but no worse than you would expect and every landing seemed calmer than I am used to on the bigger planes. Two big faults though: firstly we had to turn the plane around for a sick passenger and no one made any announcement until about 5 seconds before landing which made most of us think we had turned around for a plane fault. Secondly on the outward flight my bags arrived two days late. Not a disaster for me but certainly it could have been for some people. No apology no attempt to trace me when the bag arrived (though they said they were just about to). Also only 3 movies for 26 hours of flying. Very cheap and comfortable.
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