Africa World Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5 reviews
4/10
No Skytrax Rating
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1/10

"not worth the cheaper fare"

(Canada)

Trip Verified | Accra to Freetown. Terrible service. 4 hours before our scheduled flight and cancelled our flight. There was no notice from the airline, we received the email after we were told that it was cancelled. The customer service response was not professional. When asked for why it was cancelled, we were notified that it was a technical problem which is surprising that 4-hours before the flight, only then did they think about confirming a cancelled flight. Normally, airlines would provide compensation to make sure the customer is not inconvenienced. Their first question was, "do you have a place to stay here in Ghana?" This of course should not be the first question to ask a customer who is not from the country. Had it not been for the collective anger and frustration of all passengers on the original flight, there would not have been any quick movement to get us on another flight. Even though it is a small airline or growing airline, the experience was more frustrating for us as a customer. Lastly, the manager or person in charge of transferring us to another flight did not care enough to get our contact information to notify us that we had successfully been transferred to another flight. Instead, when we happened to pass by again he looked at us surprised saying "Why are you here? You should be checking in right now at the other airline!". When we were never told of such thing at all. Overall, a frustrating experience and not looking to book with Africa World Airlines ever again. I would hope to be wrong and they improve, but the stress and risk of surprise cancellation are not worth entertaining the cheaper fare. I cannot comment on inflight experience because - well, I didn't fly with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAccra to Freetown
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled three times"

(Ghana)

Not Verified | Accra to Kumasi. The flight was cancelled three times. I book the flight 2pm which was more expensive than travelling in the evening, but at long last I travel in evening which I don't like. And when I was coming was the same cancellation also three times cancellation
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAccra to Kumasi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not use this service again"

(United Kingdom)

Trip Verified | Kumasi to Accra. Very bad service, my flight was delayed over 2hours and there was no communication from the staff as to the time we will board the flight. Neither did they show any sense of sympathy towards our being delayed. They completely ignored us knowing that there’s not much we can do. It mess up my business trip . I will surely not use this service again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKumasi to Accra
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

11th February 2019 : Africa World Airlines response

Dear M. Kusi, Please accept my apologies for the flight delays that you claim to have encountered when traveling with us from Kumasi to Accra in February 2019. I have looked into this and our records cannot identify any flight that was delayed by 2 hours or more on this route during the timeframe you have identified. Africa World Airlines prides ourselves on our On-Time Performance, with our year-to-date punctuality in excess of 90%. That is why it is particularly troubling to hear about your experience. Can you please drop me an email directly at sean (dot) mendis (at) flyafricaworld (dot) com with your booking details, so I can identify the specific flight and advise you further. Sincerely, Sean Mendis. Chief Operations Officer. Africa World Airlines

6/10

"call centre is so shocking"

(United Kingdom)

Trip Verified | Tamale to Accra. Good onboard service, juice snack and a meat pastry. Thing that let it down was pre flight experience. Their online card payment system for the flight never works. It charged me twice for my flight and their customer service call centre is so shocking that after one month of trying they didn’t refund. Had to do a charge back through my card. They then cancelled my booking although I had still paid. They didn’t tell me they had cancelled it. I luckily checked my booking 2 hours before the flight.
AircraftEmbraer 145
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTamale to Accra
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

9th February 2019 : Africa World Airlines response

Dear R. Garham, Please accept my apologies for the problems that you encountered with our payment systems. I'd like to get a few more details about your issues so we can troubleshoot and identify what caused the duplications and cancellations. Can you please drop me an email directly at sean (dot) mendis (at) flyafricaworld (dot) com with your booking details. Sincerely Sean Mendis Chief Operations Officer Africa World Airlines

10/10

"An excellent service"

(United Kingdom)

Trip Verified | Domestic flight Accra-Tamale. 1hr flight. One time in both directions. Water, juice and snack (fish or meat pie, savoury biscuits) provided on this short flight (more than you get on BA domestic/European flights three days). Friendly and very polite cabin crew. Marvellous captain who gave great information about the flight. Joint venture between Hainan Airlines (China), Hahn Airways and Ghanian investors. An excellent service which makes domestic travel much easier in Ghana
AircraftEmbraer 145
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAccra to Tamale
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

9th October 2018 : Africa World Airlines response

Dear Marsh, We appreciate your feedback and promise to be your airline of choice when traveling within the West African Region. Thank you. Best regards,