✅ Trip Verified
| Accra to Freetown. Terrible service. 4 hours before our scheduled flight and cancelled our flight. There was no notice from the airline, we received the email after we were told that it was cancelled. The customer service response was not professional. When asked for why it was cancelled, we were notified that it was a technical problem which is surprising that 4-hours before the flight, only then did they think about confirming a cancelled flight. Normally, airlines would provide compensation to make sure the customer is not inconvenienced. Their first question was, "do you have a place to stay here in Ghana?" This of course should not be the first question to ask a customer who is not from the country. Had it not been for the collective anger and frustration of all passengers on the original flight, there would not have been any quick movement to get us on another flight. Even though it is a small airline or growing airline, the experience was more frustrating for us as a customer. Lastly, the manager or person in charge of transferring us to another flight did not care enough to get our contact information to notify us that we had successfully been transferred to another flight. Instead, when we happened to pass by again he looked at us surprised saying "Why are you here? You should be checking in right now at the other airline!". When we were never told of such thing at all. Overall, a frustrating experience and not looking to book with Africa World Airlines ever again. I would hope to be wrong and they improve, but the stress and risk of surprise cancellation are not worth entertaining the cheaper fare. I cannot comment on inflight experience because - well, I didn't fly with them.