Aeromexico

MEX-LIM. Nice and fast check-in procedures inside the beautiful Aeromexico lounge at new Terminal 2. Flight operated by a freshly re-painted B737-800 - first time I experience an almost 6 hour flight on this kind of plane but the interior was clean and confortable so this was not a big issue. The only problem was that we were at row 12 just before the emergency exit so our seats would not recline for safety reasons: I would have appreciated to be informed about that before the assignment! Meal was served very early (6pm) considering mexican habits but I did not eat so I cannot judge. Crew polite even if not very friendly. We arrived at Lima half an hour ahead of schedule. Overall a positive experience but the price could have been more competitive (we paid EUR 1.000 for two economy tickets).

All planes were hot and stuffy. But their customer service is completely ridiculous. We had 2 checked bags going from Mexico City to Seattle they lost one of them. We reported it missing and then called the next day and they said they had no report and couldn't find the package. They gave us numbers to phones where no one would answer and were completely apathetic. Once they finally found the luggage they then shipped it 5 hours away from our home instead of to the Portland airport which is 15 minutes away. Then they lost the baggage in Yakima! Turns out they shipped it to Canada - still working on getting it back.