Aeromexico

Buenos Aires - Mexico - Las Vegas - Mexico - Buenos Aires. Most flights were on time and crew were friendly. For both long haul flights (EZE-MEX-EZE) the aircraft was a 767 without IFE. Food was quite good crew kept constantly giving out glasses of water tea or coffee even in MEX-EZE a 500ml bottle of water was on every economy class seat. If I get the chance I will fly them again.

MEX-CDG-MEX. Food - awful both legs economy style (Chicken and pasta) and also overcooked. Only breakfast to CDG not so bad. Catering sequence nothing to do with Other Sky team airlines. Flight attendants do only what is necessary extras are difficult to get. Not recommended.

Travelled Premier Classe from Mexico City to Paris. This is an extremely poor business class product. On entering the plane we were offered a choice of water or orange juice; on asking for a glass of champagne was told very curtly by the steward that they had not chilled any so could not offer it! No personal IFE in seat only offer of ipad type product with limited selection. Meal very mediocre - choice of wines ok. Service from cabin crew very unfriendly and desultory - they seemed to have little interest in providing much service. Seat was acceptable. But this old 767 really needs an upgrade and the cabin crew need some serious customer service training. This business class product in no way compares with Air France or KLM their Skyteam and codeshare partners.

I flew from Mexico to Paris and Paris to Mexico. First flight was good I boarded in terminal 2 in Mexico city's international airport crew were smiling it was comfortable and food was excellent. Aircraft (B777-200) was good.

PVR-MEX Flight AM143 February 18 2013 Boeing 737-700 seat 22A. Flight half full we sat all ready to go in the cabin without air for a good 15 minutes before we were on our way. The aircraft had slim seats which tend to be the new trend with airlines to reduce weight and give a little more leg room. Leg room was OK but comfort of the seat is poor due to the lack of padding giving you some back pain even for a flight of a little over an hour. Drink service was OK staff friendly and attentive. Arrival on time.

Mexico to Madrid and onward to Geneva via Air Europa. At check in they bungled up my frequent flyer number and kept telling me it was invalid. After the lousy check-in process I proceeded to the lounge at Mexico City airport terminal 2. The lounge has slow service with a poor selection of snacks and drinks. Lounge was crowded too. Inflight the seats in business were very small on this 767. The seats don't lie flat but at an angle. The best part no in-flight entertainment. The staff handed out ipads with a very limited selection of movies and TV shows. Food was awful and they did not have my option. Flight attendants could not be bothered with requests and soon disappeared after serving us our meals. Despite attempts to call them no one showed up. This is not business class but at best premium economy. Overall a very poor experience.

Feb 8 2013 flight AM192 MEX-PVR Embraer 170. My first time on this type of aircraft. I liked the large windows and larger seats. One thing though leather seats tend to have you slide down and slouch. Flight was on time staff friendly bags delivered by the time I had deplaned.

Will never fly with them again. We missed our Aero Mexico flight to LA through their incompetence and consequently our onward connection to Australia that evening. Ground staff were next to useless and we got the run-around for 4 hours being passed from one supervisor to another with no-one wanting to take responsibility with lots of shrugging of shoulders. We had to organise our new flights ourselves at some cost to us. Once on board the premier class is just like premium economy although its supposed to be the equivalent of business class. Food and service is basic. I believe they have plans to fly from MEX to LHR shortly. They will have to lift their game to be any competition to existing carriers on that route. We love Mexico but will use another airline in the future.

Flew Mexico City to New York and back in December 2012. At the time of booking was told that a baby bassinet and baby food would be provided for my infant. When I called to reconfirm the flight 2 days before travel I was told that Aeromexico did not have bassinets on a 5 hour flight from Mex to NY. Felt tricked as I was not given this information at the time of booking. In-flight entertainment non existent no personal video screens and unclean airplane on the way into JFK. Movie was shown on an overhead screen unfortunately the headphones provided were non functional. The food was horrible and neither me nor my wife ate the food no baby food provided for my infant. The only positive from the flight was that the plane was empty and we could place our baby on the seat between us. It would have been very hard to carry the baby on our lap for 5 hours without a bassinet. On the return flight check-in was a mess at JFK the staff were not efficient and when we asked if the flight was on time we were told it was. We rushed through security and when we reached the gate the flight was delayed 2.5 hours. The airline staff were not competent and no one could explain the reason for the delay. Inflight food was terrible no video screens despite the plane being brand new. No baby food for the infant. Again the only positive for the return flight was that the baby had a seat between us as the flight was empty. Overall a bad experience for us and our infant.

MTY-MEX-PVG-MEX-MTY. Departed MTY Terminal B very nice fast check in. Boarded a brand new 737-800 with IFE in Biz and coach classes. In MEX went to the AM lounge - its excellent. Boarded (777-200ER) sat in Premier Class all the way to PVG. It has a tech stop over TIJ which turned out not so bad you don't even get off the plane at TIJ just crew changes and on we went to Shanghai. It was a 14.45 min flight but sleeping eating movies and great crews made my flight amazing!