Aeromexico

I really think this airline is sadly overlooked in the US market. I took a chance on them a few years back when United dropped direct flights to places in Mexico I visit and found an airline with great service modern planes and competitive prices. The flight schedules are convenient and the staff I have encountered have been friendly and helpful when I have needed them. Only once have I had a issue due to weather - and they made sure to get me on another flight and while my bags did not make it on the plane they had them secured and waiting for me the next morning. In the past 3 years I have flown with them 10+ times and have no interest in looking elsewhere.

1 Oct 2014 San Antonio TX - Mexico City Mexico. Mexico City Mexico - Oaxaca Mexico. I live in Oaxaca and fly regularly to San Antonio to visit family in Texas. I have found the staff particularly patient helpful and courteous with my struggles to speak Spanish. My flights have been on time and the planes clean and pleasant. One trip my connection in DF was tight and the attendant booked me on the later flight in case I missed the one I was ticketed for.

Flights from San Antonio to Cuernavaca then back to Atlanta were most pleasant experiences. All the things I like to have happen when flying came together on both flights. Both were on time check in went quickly and smoothly every Aeromexico person I had contact with was professional and friendly and even boarding was quick and efficient. The meals - sandwich and candy bar - was well a sandwich but the bread was fresh and a fun sized Snickers isn't all that bad. This was my second and third flight with Aeromexico and all were very pleasant flights. I caught up on a TV show going down and a movie coming back home. For me the airline did a great job and the fare was very reasonable.

Flight 24. Departed at 11.55pm on Oct 20 and arrived at 12.30pm on Oct 21. Had a very positive experience with my flights to and from Mexico City to Rio de Janeiro in Premiere Class. From the gate agents to the inflight crew the service was excellent. The meals and entertainment was also very good.

MEX/PVR morning flight. Check-in staff forgot to put a priority tag on my luggage. Even 70min flight Business class meal was only one muffin same as Economy class. The only different thing was refilling coffee. Seat was enough big but old. It's ok because of a short haul but if it's more than 2 hours I take Economy class to save money.

Aeromexico is a good airline but there is a huge gap in quality from aircraft to aircraft for instance last week I flew from CUN to MEX in a new B737-800 excellent in every way. My next leg was MEX to TIJ in a B737-700 old cramped no inflight entertainment just one tiny bag of peanuts for a 3 hour flight toilet old and dirty. The boarding procedure AM is implementing is awful and useless. It takes longer and it is absurd. First they board pax on window seats then center seats and on final call aisle seats no matter if you are in row 10 or 24. Uncomfortable at the gates. AM is the best airline there is in Mexico.

Return trip - Sao Paulo to Puerto Vallarta connecting through Mexico City leaving October 9th and returning October 14th. One day before departure I received an e-mail informing me that the return flight was postponed from October 14th at 23:15 to October 15th at 08:40. Since I had to be back in Sao Paulo on the 15th in the afternoon I contacted Aeromexico in Brazil to request that my return flight be transferred to TAM who code share with Aeromexico on this segment with the flight leaving Mexico City around 20.00. Aeromexico told me that the notification must be a mistake because they see no changes in their system and all flights are according to original reservation. As proof they even sent me a copy of electronic ticket which really showed all the correct departure times. Also checking the Aeromexico site there was no indication of any delay. So I forgot all about it until one day before my return flight when I got a Trip Reminder e-mail stating again that the return flight was now at 08:40 on the 15th instead of 23:15 of the 14th. I again contacted Aeromexico this time in Mexico and again they confirmed that everything was according to original reservations and they had no information about any delay. After using Aeromexico's online check-in system and receiving electronic boarding passes with the correct time stamped on them I felt somehow reassured. My mistake. When I arrived at the airport to check-in my luggage I was informed that due to "unscheduled maintenance" the flight would be delayed by 10 hours. Unscheduled Maintenance? Really? Either Aeromexico's computer system is totally screwed up and they have no idea of what is happening with their schedules or they simply are lying to their passengers to avoid having to transfer tickets to other airlines. Whatever it is it is totally unacceptable!

I had two flights with them in business class MEX-MAD and LHR-MEX. The Madrid flight was in a 777 and the London - Mexico flight was in a new 787. Completely different experience. They have substantially improved their food offering but now the crews have an excellent attitude in the way they treat the clients. The seat in the 777 is outdated as is the entertainment system but the 787 flat bed seat is a great quality seat. I can never sleep on planes and when I went up to the galley for a snack I found the cabin crew to be very friendly.

I read all the bad reviews and decided to take a chance anyway. I had three tickets to Mexico from two different places. On all three tickets and on two separate occasions they changed the flights and added a ten hour layover. They said that they would fix it by asking me to leave a day later. I booked through Expedia and they would not help. I was on the phone with Expedia and Aeromexico for at least two hours. They did offer a refund but by this time all the fares were at least $250 more. I had to cancel all three tickets and rebuy on other airlines at an extra cost of $750! Their schedules mean absolutely nothing - and certainly don't book on anything that requires a connection.

Due to past experiences I was weary to pick AM on this YUL-MEX-YUL flight nevertheless this time they surprised me and exceeded my expectations on both sectors. Both flights were on the newer 737-800s. I was upgraded on the outbound flight. Seats were the standard for medium haul although getting off the seat to walk can be cumbersome for those on the window seats. Meals were OK. Purser was courteous but distant. Inbound flight is a redeye. Service and meals were really good seats new and comfortable the one problem is that Montreal flights have a dedicated check in area and there were only two staff members working the flight so it took a while to check in. New 737s are really modern with PTVs and sky interiors. I don't know if this experience is enough to say that they have really improved.