Aeromexico

Flew from LHR thru MEX to PVR. Was my first time on the Dreamliner. It's a beautiful aircraft and the AeroMexico service and comfort the best I've experienced in long-haul tourist class. Formalities and connection at MEX Term 2 very efficient. Domestic flight to PVR on very comfortable Embraer 190.

AM 669 from SFO to Mexico City in Clase Premier / Business Class on January 23 2015. The only positive comment about the experience is that Aeromexico allows access to the Air France lounge at SFO. Everything else about the flight was a complete disappointment. Check in at SFO was slow and disorganized. Equipment looked very tired not well maintained and dirty. IFE was an antique. Old school seats with minimal space. Worst part of the flight was the service provided by the FA. She barely spoke to passengers during the 3.5 hour flight. There was only one beverage service no nuts no peanuts nothing served with drink. Lunch including dessert came on one tray served from a dirty looking trolley. Aeromexico catering is a complete joke. Tiny salads of tough lettuce leaves cooked to death chicken cutlet that was like the sole of a shoe dried up carrots an insipid soggy little tartlet with Cool Whip. After lunch the galley curtains were drawn and the FA disappeared for 2+ hours until landing. Not one pass through the cabin to offer of a drink water nothing. Aeromexico should be ashamed of themselves for treating their Business Class passengers this way.

AM 681. Flew YUL-MEX on a new 737-800 for the second time. Cabin was in great condition. Food service on this flight was much better than on my previous flights with Aeromexico in Clase Premier. Cabin crew were excellent and very professional. The purser knew each of the business class passenger's last names (there were 16 of us) and she was always around to see if she was needed. I fell asleep and she left me a drink and peanuts for when I woke up. Aeromexico staff is usually just OK - they are efficient but are cold and tend to disappear into the galley afterwards. This was not the case in this flight when there was always a flight attendant in the cabin (even in economy class). Great flight overall wish all crews performed this way.

I suppose my experience is similar to other reviews. Our outbound SFO to MEX was great on a 737-800 with footrests and plenty of room. The return tonight was awful. The legroom on business class required my wife to climb over the center console to get out of her seat. The flight attendant came by to offer a drink and slapped down my chicken dinner which was cold. He never returned for two hours to refill my water. They kept the galley curtain closed and he sat and was playing a video game most of the flight. I such a shame when you are a full fare business class customer. Airlines should be required to uphold a certain standard and inform the passengers.

I have been using Aeromexico for several years for business travel from Chicago to various locations throughout Mexico. They have multiple direct flights. I have been happy with their service both at the counter at the gate and on the airplane. The planes seem to be maintained well and bathrooms and seating areas are clean. Service is pleasant and professional without trying to be cute during announcements. The food to me just seems to be a little better the service a bit more professional and the areas cleaner than everyone else. Again much of what one views is based on perceptions and a few negative things can color one's view. In my case I see so many small positive things that it has probably colored my view of Aeromexico in a good way.

AM 423 Nov 27 2014. AM 422 Dec 2 2014. I have flown from Miami to Mexico and back many times. For several years I made the trip once a month. I have flown on every airline that services Mexico City from Miami. AeroMexico beats them all. Basic friendliness refreshments and snacks prompt departures and arrivals reasonable and competitive fares all without the ubiquitous add-ones and charges of other airlines. I will adjust my schedule to fly this airline every time. This trip was the first in several years and it didn't disappoint. Keep it up I'm a big fan.

JFK to CUN 10/8/14 flight 417. Return flight 416 on 10/16/14. Excellent airline. Starting from check in all associates were friendly and helpful. Personal entertainment in the seat backs was perfect. 1st checked bag free is always appreciated. Food was great and also a bonus as it was served at no charge and with smiling associates. Aeromexico is a new favorite airline of mine.

Excellent service and courteous employees. I flew from Puerto Vallarta and had to change planes in Mexico City for flight to Los Angeles. One glitch - my bag was put on a later flight ( about 30 to 40 minutes) along with 20 to 30 other travelers. It was frustrating standing around and wondering until an announcement was finally made.

I had never flown AeroMexico prior to my first visit to Mexico in October/November 2014. I was impressed that they have a new modern fleet comprising 777s and the 787 Dreamliner. The check in process at the counters in Mexico City was very expedient and friendly. The boarding and departure were timeous. The service onboard for the quick domestic flight to Oaxaca was super friendly and cheerful. I cannot fault this airline. It was a better experience than most domestic airlines I fly in Australia.

The problem with Aeromexico is the inconsistency in the airplanes. Flew MEX-CCS- MEX a couple of times in business class in an old wear out 737-700. Shared TV screen seat that resemble the old American Airlines business class. Then I have flown GDL-MEX in the 737-800 what a difference. Service is nice they treat you well but definitely they need to vamp up the Clase Premier Product.