Aeromexico

It's not the first time I've flown with Aeromexico but this time the overall service was just right. The personnel were kind from the boarding gate all the way until arrival but the most appreciated asset was the plane. It had enough space for the legs was comfortable to relax and have a good sleep while traveling.

Just before showing a movie, other airlines make an announcement: 1) that the movie is starting and 2) that closing the shades over windows would be appreciated by those watching the movie. Aeromexico does not make either announcement, and so the movie begins without notice, and screens are impossible to view because they are drowned in light. Without an announcement, passengers are oblivious to the fact that their open window shades have any effect. I am not suggesting "forcing" anyone to close a shade, but most people would be glad to cooperate if asked to do so politely. Other airlines do this. Why not Aeromexico?

My flight left on time from Tapachula, the personnel at the airport were kind and so were the flight attendants. The plane, although a bit small, was comfortable enough.

I recently travelled to London Heathrow from Oaxaca, Mexico and back. The outward leg was utter chaos. My son was scheduled to fly on the Oaxaca - Mexico City section of the journey to connect with a BA flight. I had booked him on the 7 pm flight as offered on Orbitz, to leave with BA at 9.45 pm (more or less). I was told by Aeromexico staff that this was extremely unwise - because of delays on their own airline - and to change his ticket to 3 pm which I duly did, at a cost of about 1000 pesos. We arrived for this flight only to be told it was cancelled and that he had to fly on the 7 pm flight. I had to buy him a ticket on a different airline to be able to get to his BA flight. I then returned to our 7 pm flight with my daughters only to discover I no longer had a seat on the Mexico City to London flight and that we were no longer seated together (I had selected our seats a long time before). I was luckily given a seat and then able to change places with a kindly passenger (the airline staff were no help) to be with my daughters. Why had my seat been taken away? Overselling the flight. At check-in at Mexico City there were a lot of passengers who had a ticket but suddenly no assigned seat and were on standby. Families lost booked vacations because one parent was suddenly not on the flight and the next available opportunity? Try again on Wednesday. People screamed because meetings had been made and would not be reached. It was, in a word, chaos. Once on the plane, we discovered that although it was supposed to be the new plane, the seats were incredibly close together (not so on the return leg) and the journey was uncomfortable to say the least, and I'm not tall. My vegetarian meal somehow transmutated into kosher and I couldn't eat it, as it contained meat. I was offered no alternative. The return flight filled me with dread, but was actually OK. We had an easy-check in and boarding, the plane was a lot more comfortable and my vegetarian meal appeared. The cabin staff on the way back were reminiscent of prison guards, especially a particularly haughty attendant. Two very different experiences - a very unreliable airline.

I usually enjoy flying Aeromexico, and have had great experiences with them. The problem is that they are hit or miss, and this time is was a great miss. Only one person checking a whole flight in, other counters were open for the rest of Aeromexico red eyes, yet flights to Canada back then had to be checked in by "specially trained people" (whatever that means) - which today consisted of only one lady who looked overwhelmed. There was no online check in for this flight for the same reasons cited above. On other occasions on the same flight, Aeromexico had at least three agents, and Air Canada has 4 agents checking in two canada-bound flights. There was no priority check-in for those traveling in Clase Premier. Once I got my boarding pass, I went to look for a floor manager so that he could bring other agents to assist this poor lady, I do not know if it worked. Security went swiftly, personnel at MEX tend to be very friendly. Terminal 2 is way better than terminal 1 in that it feels more spacious and smells less bad. The Premier lounge was OK. It has a modern decor which might look a bit cold . It was quite crowded given the high number of Aeromexico's late night departures (YUL, CDG, NRT, UIO, JFK, ORD etc). Boarding happened in a very organized way, but upon boarding, I realized that as opposed to my previous experiences on this route, this plane was not the newer ones. The male purser was standing at the entrance greeting everyone as if it was a hassle. Seats were in terrible condition and the plane was not particularly clean. Entertainment system consisted of drop down screens that had a terrible resolution, and earphones worked partially. Even in Clase Premier, legroom was appalling. The purser was a bit unfriendly, but the other flight attendant, who kept coming back and forth from the main cabin was outstanding. Once airborne, we were given snacks, and except from the aforementioned flight attendant who I kept seeing over and over again, the rest of the crew proceeded to get paid for sitting down in the jump-seat. Food was served one hour before the estimated arrival time, and its quality was borderline. We were put on holding pattern for nearly one hour but there was no information about this from the flight crew, maybe they thought that nobody would notice. Deplaning went swiftly, but after crossing the air bridge, the glass doors towards the terminal were locked and we had to wait some time for Aeromexico ground staff to come and open it (I suppose it is best to open it before passengers actually deplane). Overall a pretty mediocre-bad experience, it is a shame to receive the same type of service you would receive on a MEX-CUN flight on the largest North American route of the company, and for it to be delivered with such carelessness. Consistency is key in customer service, and it hurts me to see how Aeromexico proudly parades this flaw both in terms of hard and soft products. I would only recommend this airline due to my previous good experiences, but be warned that things might go wrong.

I flew with Aeromexico in July, and went to Guadalajara with a layover in Mexico City. I have to say that Aeromexico has some good service. The plane that I was on was new, and the ride was comfortable. The food is what you would expect - airline food. However the entertainment is very nice, and the flight attendant service was also very good. Both flights took off and landed on time. I would recommend this airline.

My wife and I flew AeroMexico for the first time this past June. We didn't know what to expect but were extremely pleased. The planes we flew to and from Cancun were new and clean. Screens at every seat. Great service from staff. kicker is that I somehow managed to lose my iPhone on the way back home. I thought it must have been at the Cancun Airport so I called them a few times to check the lost and found. Nothing. Then about three days after my flight I got a call from AeroMexico that they had discovered my phone on the plane. I hadn't even informed them that it was missing because I checked my seat area and was fairly sure that it wasn't there. Honestly I don't even know how they managed to figure out whose phone it was. They may have had to call multiple people in our area of the plane. Anyway I went back to the airport and remarkably, they had my phone. I was relieved and extremely impressed. Needless to say I would highly recommend this airline to anyone flying to/from Mexico. And they are linked to Delta so I believe your points will accrue as Skymiles.

Plane left late, but the staff tried to do their best. The space between seats was good so the trip was confortable. There was no option for the menu, and the taste was not the best, but time passed away and we arrived with no more troubles

Bumped! Arrived early at the airport and found out the flight was "oversold" and I had no seat. Offered two choices by employee: find a "volunteer" to cede his/her seat or get on a later flight. Chose the later. Found out later on this flight that the same thing happened to several other passengers. And this later flight was not full, which seems to explain the "bumping". Maybe a wise move in a profit or managerial way, but not a great one in public relations terms.

Sunday 21st June, Shanghai to Mexico City Premier Class. Old aircraft with no Inflight Entertainment this situation bother me so much. There was also a complete lack of interest shown by the cabin crew in their jobs. Very disappointing. The flying experience was not be very good on Premier Class after I bought an upgrade from economy class.