Aeromexico

Ground staff in Mexico City could be better trained to handle issues as they are nice when things go okay but become really nasty when things go wrong. This time we got an older plane and was surprised to see that it had been refurbished. Cabin was not as spacious, but was in good condition. Cabin crew excellent, and food portions were a bit more generous than the inbound flight.

Given that the airline is inconsistent I was anxious, but this was a very good experience. I like flying Aeromexico when things go well. Cabin crew attentive and nice. The newer Boeing 737s are really spacious and nice inside, and entertainment options are varied and new. Food was free of charge, but portions were small. I understand this is not their flagship route, but it is longer than flights to NY which get better meal options. All in all a good experience.

The Aeroméxico staff attending us at the airport and during the fly, was wonderful. The clean plane, and I appreciate the quick service for baggage claim. Just the food is poor. Other thing to be improved, is the communication of the pilots to the passengers, and nobody talked nothing regarding the flight.

I flew Aeromexico to Guadalajara due to my father sickness, and after a few day there I decided to stay a few extra days so I called Aeromexico to postpone my fly back to the USA. I figured I had to pay a penalty of a $100.00 dollars since I did that with another airline a few weeks before. They told me that the penalty was $240 - I told the person on the other end that that was crazy since my I only paid $178 dollars for the air fare. After we discussed the options, I had I decided to just not show and buy another ticket, however they told me there there will be a $150.00 dollar charge for no show. I had enough of this nonsense. I called another airline to book a fly back home. I'll never use Aeromexico again.

Was anxious about what kind of service we were going to receive for our Aeromexico flight from Mexico City to Puerto Vallarta as part of our holiday, having read many poor reviews mainly from American travellers. The service was great, our check in was very straight forward, helpful staff, timely boarding, clean (new) Boeing 737-800 with very comfortable seats good entertainment system and USB charging. Short flight so refreshments service was all that was needed. Baggage was out on the belt in no time at all. Well done Aeromexico.

This Aeromexico flight from La Paz to Mexico City was fine. However, the seats are not very comfortable and tiring. The luggage delivery took longer than normal, nearly 30 minutes. There was a delay in the outbound flight from Mexico City to La Paz, Baja California Sur. The onboard cabin service was excellent.

Mexico City to Dallas-Fort Worth with Aeromexico. Since Mexicana closed, I have flown with Aeromexico and been satisfied with comfortable seats and leg room, food on the flights is good. On the other hand the flight attendants are very rude, especially if you are a woman and appear to be American. I have experienced this on every flight I have taken to or from Mexico City and I travel twice a year back and forth to Texas. On one occasion a flight attendant told me that she couldn't understand when I spoke English so I spoke to her in Spanish instead and being from Texas I have an accent and she continued with "I can't understand what you are trying to say in English or Spanish and just some advice you should fix your accent when speaking Spanish we can't understand you Americans with an accent you should fix it or don't speak at all". So since the last flight that I took, and dealing with rude flight attendants that act like they are better than the people on the plane, I decided to write this review. Maybe the airline should hire or train their staff to be friendly.

I fly with Aeromexico several times a year and service is good. Their boarding procedure is unusual and does not function. Their lounge is also not comfortable, very loud and not much food. Lots of drinks if that's what you like. A good airline with friendly staff.

Very good care and treatment during my journey. The information about the flights was good and timely. I look for punctuality when traveling and Aeromexico were good on this trip.

We booked our flight for June 2015 from Las Vegas to Cancun. Due to illness, we had to cancel our package vacation deal. We were able to get back all of our hotel money without any problems. However, Aeromexico did the exact opposit. I received an email telling me that I would only get back 50% of our flight cost of $800.00 and will get credit of $400.00 - but the credit had to be used within six months after cancelation. Two months later we decided to book another trip to Mexico via Aeromexico. We called Aeromexico and they informed us that due to penalty fees and other nunsense fees, we would only get back $39.00. We had our hopes in using our credit of $400.00 but now we lost all our money from Aeromexico. They have no concern or compassion.