Aeromexico

Mexico to Washington Dulles. An old Boeing 737 aircraft, no personal screen. This was an international flight above 3 hours and the business class meal was a sandwich! Aeromexico please improve meals on both classes. They also need to remove the almost retired flight attendants with new, energetic and more service oriented people.

Durango to Monterrey via Mexico City. Nice flight, the only thing that I saw Is when I called to the call center requesting an upgrade 48 hours before the flight (supposedly in a platinum level you can call even 72 hours before the fight in order to request the upgrade) they told me that they had not available spaces for free upgrades. So I could pay for it or I had to wait to be in the flight date at the airline desk in order to ask for it. When I did it, the person at the desk (Durango airport) told me that she had not available seats so anyway I requested her to put me in the waiting list. I was the 3rd passenger that arrived at the airport for that flight (Durango has a small airport and the second passenger is my friend and he didn't requested an upgrade) - she answered yes no problem I will remember you because I will be at the gate collecting the boarding passes. At the boarding time I could see that the lady called anther person that arrived later than me (about three or four persons) and she gave them upgrades - I don't know why she didn't gave it to me even if I arrived before than them. I think you should allow to get an upgrade to any platinum level that calls 72 hours to get an upgrade because we are into the period of time requested by Aeromexico, obviously if there are free seats. Aeromexico should check personnel in land that probably assigning upgrades to friends or people that they know. This is not the first time that it happens to me.

Overall the flight from Mexico to Boston was confortable. There are problems in my opinion with this airline. The inflight entertainment system is very bad, and the headphones are very bad in terms of quality. The cabin video system is also outdated. The seats and the space between legs is awful.

In general good service, but we don't have much options for flights in Mexico. Staff service was friendly, entertainment service was fine but we don't have wifi onboard Aeromexico flights. The worst was the food and beverage service.

Aeroméxico just cancelled my Veracruz to Mexico City flight without justification. A very important fare was ending that day so at least 100 people got stranded, since they couldn't assure a seat for me on Friday, Saturday nor Sunday - and not offering a hotel stay or even a meal. I had to rent a car and drive back to Mexico City causing me extra costs, and I still dont know if my unused ticket is still valid.

Minatitlan to Morelia via Mexico City. I've flown with Aeromexico around 10 times for the last 30 days. This airline is usually the most expensive option in Mexico, but this time to my surprise it was the cheapest for most of the routes I travelled. They used to be a most punctual airline (it was even their slogan for years). Well, that's all in the past. 8 out of 10 flights were delayed. The minimum delay was 30 minutes and there I went to almost 5 hours (for one hour flights!). Their apology always came with the same excuse: Mexico City's airport is overcrowded, and its control tower keeps asking us to delay our flights. I would believe this if other airlines had the same problem. They don't. Flights going from the same airports to Mexico City, at the same time but with other airlines, were all on time, which of course was even more frustrating. Their planes are old in many cases, and all you get on board is 100 grams of salted peanuts and a small glass of Coke. If you have the chance to take another airline, take it.

London to La Paz via Mexico City, return. We had a very enjoyable flight, our return was marred by us missing the flight to London (my fault, caused in part by time zone change between La Paz and Mexico City). However the gate staff provided us with two free tickets to the next days flight. Would other airlines offer such service?

Mexico City to Sao Paulo with Aeromexico in Economy class, and the flight was on time. The airplane was quite old, with small screens for entertainment. The breakfast served was poor. The movies offered were new and the seat confortable.

Boston to Cancun with Aeromexico was my first time flying this airline. Loved the staff and the service was great. They gave us free food included and drink, even a Corona beer and a tequila shot for free. Also had a seatback TV and watched movies. I highly recommend this airline, and I can't wait to visit Mexico again

I was upgraded to Aeromexico Premium Economy, however apart from extra legroom space the seats aren't any more comfortable than the economy ones. The boarding process wasn't in order by zones, it was just business and economy boarding calls. Regarding value for money the crew should offer soft drinks twice, they only offered soft drinks once. There should also be inflight entertainment.