Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 701 reviews
4/10
3 star Skytrax Rating
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3/10

"food as usual was terrible"

(Mexico)

New York JFK to Mexico City on Aeromexico Boeing 737. While the plane was relatively new, the footrests did not work. The food, as usual was terrible - it was tasteless and not hot. Although the baggage was marked priority, our luggage was the last to arrive after almost 45 minutes waiting.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteJFK to MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"stressful to fly with them"

(Mexico)

The main issue with Aeroméxico is that the common practice of overselling the flight is more than common, is a routine especially in flight inside Mexico, so you can't take for granted anything even if you check in before. But the last flight was just unbelievable. I made my reservation for my wife (pregnant), my little girl and myself, when we arrived to the airport they intend to give boarding passes only for my wife and kid and not me - splitting my family even though we were in the same reservation. No way I will take the risk of not flying with my family just because Aeroméxico have sell more tickets than seats. At the end I had an awful time dealing with a guy without criteria, they only say it is a common practice. When you take these other factors in consideration : the MX City airport is over capacity, the delay of flights now is a guarantee, they oversell the flights and they are selling more flights so the situation is a mess and the least importance is the passenger. It is a business made in expenses of thousands of passengers waiting forever in the airports without guarantees of a ticket they already bought. It is just stressful to fly with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMexico to Tijuana
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"convenient and comfortable"

(Argentina)

Paris CDG to Mexico City on Aeromexico Boeing 787. Aircraft was convenient and comfortable. Flat bed seat, excellent entertainment system, business class food was served properly and beverage service as you will expect in business class. The cabin crew were friendly and were attentive to the needs of the passenger.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCDG to MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"very bad experience"

(Mexico)

Guadalajara to Santiago de Chile via Mexico City. Very bad experience, the Aeromexico flight was delayed for 6 hours in Mexico City, they didn't say the reason of the delay, so we left Mexico City at 5:30 am and landed in Santiago in the afternoon. I lost a very important meeting that day in Santiago. On my way back from Santiago to Guadalajara with a stop in chaotic Mexico City airport, the connection process to Guadalajara was very bad. My electronic boarding pass was not accepted by the airport authorities and they asked me to go to Aeromexico to obtain a printed boarding pass, there was a huge line in Aeromexico to get printed boarding pass. When I arrived finally in Guadalajara my luggage didn't arrive. Leason learned, I will never fly again to South America with Aeromexico.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGDL to SCL via MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"can be always late"

(Mexico)

Its grotesque and bad taste from Aeromexico that for the flights between Monterrey and Mexico City, Aeromexico has now added from 30 to 45 minutes to the itinerary. This is so they can be always late and yet say they are satisfing the customers, when they get "on time". Please somebody tell them that they are not on time and they are liars.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMTY to MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"worst trip ever"

(United States)

Cancun to New York with Aeromexico was the worst trip ever. The main concern was the cabin crew - totally unfriendly and rude, and nobody wanted to help passengers. And the main concern also was that they could not speak English, I barely can understand them when speaking face to face! Pretty sure that for future I am definitely gonna avoid this company. I prefer to pay more for my tickets and use other airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to New York
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"miss our connections"

(Honduras)

Before landing in Mexico, we were advised that we have to make an unscheduled stopover in Guadalajara due to climate condition. We stayed in the plane for several hours, first the conditions at Mexico didn't improve, then the crew decided to refuel and lastly they claim that they need to do a paperwork - why they didn't decide to refuel sooner and start the paperwork sooner. We arrive to Mexico late and miss our connections, they booked us to El Salvador to take another flight. The screens didn't post the gate, the Aeromexico personnel weren't friendly, after several inquires they informed us that the gate was in opposite side of the terminal and they were about to board. We ran to the gate to find out that we have to be standing in line for an hour or so, the plane arrived late flew to El Salvador to find out that we miss another connection.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Mexico
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not worth that loyalty"

(Mexico)

We were scheduled to fly with Aeromexico from Bogotá to Guadalajara via Mexico City shortly after midnight. The plane was ready, but it did not proceed to take off. After half an hour it became apparent that one of the business class passengers, who was already on board, and obviously had a boarding pass, was being told that he could not fly because his credit card had not been charged. He produced evidence of the charge to his credit card in his smartphone, he had his e ticket and his boarding pass and still they would not allow the aircraft to take off. We lost over an hour in these arguments and I found AM´s arguments pathetic. I have had the same thing happening to me twice in the last two months. I am a very frequent traveller and I have to admit that AM has become extremely inflexible, stingy with all its passengers, but specially with its Platinum and Titanium most valued customers, and more concerned with charging penalties than with actually solving problems and adjusting to their customers needs. We did take off, but only after several of us in Business Class had an argument with the Captain, who was arrogant. He cowered by us and he simply shut himself in the cabin. Aeromexico is having severe problems with its booking system, but instead of accepting the criticism and taking action, they are putting the blame on their customers. Obviously they do not have a clue about what service to customers means. Aeroméxico is part of SkyTeam. Their motto is "Caring more about you". They only care about themselves and about charging the passengers. Long gone ar the days when a passenger was a person. I have not heard an apology for over a year, but if a human being reads this review I do expect an apology and a change of attitude or I will switch to another airline after 25 years of devoted loyalty to an airline that is not worth that loyalty.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBOG to GDL via MEX
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"business class meal a sandwich"

(Mexico)

Mexico to Washington Dulles. An old Boeing 737 aircraft, no personal screen. This was an international flight above 3 hours and the business class meal was a sandwich! Aeromexico please improve meals on both classes. They also need to remove the almost retired flight attendants with new, energetic and more service oriented people.
AircraftBoeing 737-700
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMEX to IAD
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"assigning upgrades to friends"

(Mexico)

Durango to Monterrey via Mexico City. Nice flight, the only thing that I saw Is when I called to the call center requesting an upgrade 48 hours before the flight (supposedly in a platinum level you can call even 72 hours before the fight in order to request the upgrade) they told me that they had not available spaces for free upgrades. So I could pay for it or I had to wait to be in the flight date at the airline desk in order to ask for it. When I did it, the person at the desk (Durango airport) told me that she had not available seats so anyway I requested her to put me in the waiting list. I was the 3rd passenger that arrived at the airport for that flight (Durango has a small airport and the second passenger is my friend and he didn't requested an upgrade) - she answered yes no problem I will remember you because I will be at the gate collecting the boarding passes. At the boarding time I could see that the lady called anther person that arrived later than me (about three or four persons) and she gave them upgrades - I don't know why she didn't gave it to me even if I arrived before than them. I think you should allow to get an upgrade to any platinum level that calls 72 hours to get an upgrade because we are into the period of time requested by Aeromexico, obviously if there are free seats. Aeromexico should check personnel in land that probably assigning upgrades to friends or people that they know. This is not the first time that it happens to me.
AircraftEmbraer 190
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDgo to Mty via Mex
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes