Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 527 reviews
4/10
3 star Skytrax Rating
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8/10

Aeromexico customer review

(United States)

AGU-MEX-JFK E170/B737-800 in economy plus. Aeromexico had the lowest walk-up fare and still acceptable connection in Mexico City. Onboard service professional occasionally smiling and frequently offering beverages. T2 Terminal in MEX is comfortable and acceptable eating and other amenities. MEX-JFK a hot meal and beverages incl alcohol and newspapers/magazines. FAs were curt. The only downside to AM is that they are rarely competitive on fares relative to American Airlines CO and US on advance purchases.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aeromexico customer review

(United States)

MIA-MEX on Boeing 737 and MEX-DGO on Embraer 190. Clean modern aircraft. Served breakfast and drinks by friendly flight crew. Flights on time and terminal 2 in Mexico city airport out is amazing.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Aeromexico customer review

(United States)

When I called the customer service representative to voice my displeasure with my flight the representative was rude while speaking and even hung up on me. He offered no help and even attempted to mock me. As beautiful as Cancun was I would never go back if my only option was to fly AeroMexico. Cheap flights means cheap service and even worse customer assistance.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Aeromexico customer review

(United States)

SJO-SAT. Supposed to leave SJO and be home by 3:30pm on Saturday. Did not arrive home until Monday at 3.30 pm. This airline was a joke. The first day they had us wait in the airport for 12 hours only to tell us we wouldn't be able to leave. The next day our flight was delayed due to a flight attendant not having correct documentation to leave the country. Due to the delay half the flight missed their connections in Mexico City causing another overnight stay. We were never offered a refund for the flight or any inconvenience it caused.
Seat TypeEconomy Class
Value For Money 12345
no
na

Aeromexico customer review

(United States)

Had difficulty finding anyone that spoke understandable English. Luggage didn't make a flight in Mexico City then was delivered to hotel in Cancun. All luggage from group of 10 traveling the same route had been completely ransacked with items stolen. On return trip Aeromexico customer service was a joke and did not tell me I should check an item in Cancun that was too large to fit in luggage. Flight attendant helped place it during the first flight. It was then confiscated in Mexico City due to different security standards there. Mexico City airport was also a nightmare.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Aeromexico customer review

(Kazakhstan)

IAH-MEX-IAH economy. First leg on B738 and E190 on the way back. Comfortable flights given that I had cheapest economy ticket and got seated in premium seat in the front of the aircraft on an outbound flight. Some breakfast items on quite a short flights were a nice touch and crew were friendly. Good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Aeromexico customer review

(Mexico)

SFO-MEX direct flight departed on time. Business class seat were very uncomfortable. A red eye flight but cant sleep due to the seat type.
Seat TypeBusiness Class
Value For Money 12345
no
2/10

Aeromexico customer review

(Spain)

Mexico-Lima flight was really bad and service terribles. They serve you just a meal and after the crew disappear - no movies and music program was not working well. Boeing 737-800 and for six hour flight is a narrow plane.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Aeromexico customer review

(United States)

Flight was switch around twice. First was delay the flight 7 hrs then the early fight I had at 7am was pushed back 3hrs with no phone call. Communication is important and so is time. The flight you book is tentative so don't be surprised if you book a flight and end up with a flight at a different time.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Aeromexico customer review

(United Kingdom)

Flew Aeromexico five times during a recent trip to Cuba and Mexico. All five flights had significant delays with complete abdication of responsibility by airline staff who lied to and misled passengers. flight from Havana to Mexico City was delayed by 24 hrs with the ground staff in Havana clueless on the reason for the delay for the first four hours. Shabby treatment of all passengers the next day with no water or food. Flight back to Mexico City was 2hr s45min - and we were served peanuts. Crew unfriendly do not like to smile.
Seat TypeEconomy Class
Value For Money 12345
no