"no wine available in economy"
C Pierce (United States)
The flight was punctual, and the equipment in good order. One of the flight attendants seemed to be having a bad day. When clearing trays, he dropped two dirty utensils, one hit my leg, and never said a word. He then proceeded to kick the two dirty forks under someone's seat! At the conclusion of the flight, there was no effort to clean up. I'm used to flight attendants coming through collecting newspapers, stray cups etc. this was a sold out flight, five hours in duration, so you'd expect some effort to keep the cabin clean for customers. Despite the marketing material claims, on this international flight no wine was available in economy. Not sure if I would fly Aeromexico again. One leg of the flight was ok, the other was not.
Aircraft | Boeing 737-700 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | MEX to BOS |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not enough staff at check in"
Ernesto Linares (Mexico)
Mexico City to Las Vegas. Aeromexico does not have a good sytem to obtain your boarding pass online, so I had to spend more than 20 minutes to obtain it at the airport. Besides, the lines to register the baggage were huge, because they did not have enough staff at the check in counters. It took me almost 2 hours to be ready to go to the security filters.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | MEX to LAS |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"label it as mid-range"
Gabriela Morales (Mexico)
Aeromexico flight was okay but I would recommend this airline for short flights only. Their seats are not very comfortable and flights are a bit pricey. This particular trip was on time both way, which is appreciated. Aeromexico is definately not my favorite airline, and I would label it as mid-range.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Mexico City to Torreon |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight is very expensive"
Juan Martinez (United States)
Decent flight but cost of the flight is very expensive compared to Viva Aireobus. Aeromexico has become a very expensive airline for domestic flights in Mexico, specially to Guadalajara and Monterrey. Also when I tried to use my miles in these flights, they cannot be used most of the time. At the end I buy the ticket and during the flight I find out that the plane is at 30% capacity.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Monterrey to Juarez |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"nice flight in general"
Olivier Volont (Switzerland)
I had a nice flight in general. Some bad points to report however - I flew business class and when I wanted to go to the lounge, it was closed. The Skyteam lounge only opens at 10.00am when the Aeromexico flight was at 09.00. The plane was a very old Boeing 737 with old seats and no entertainment, and they need to refurbish the cabin asap. Because the amount we paid to fly business was a lot compared what we received. Ground staff and cabin crew were nice and professional.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | BOS to MEX |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"complaint about hand luggage"
Bernhard Arzberger (Mexico)
Mexico City to Shanghai via Tijuana, and the flight experience was pleasant. The complaint I have is about the hand luggage that a lot of people bring o board is far beyond the allowed one. Also the flight crew take up the storage space in the business class so I had to place my hand luggage (which was according to regulations) in a place far away from my seat. Also, the passengers from economy class are always disturbing in the business class cabin by walking up and down - and nothing is done about this.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | MEX to PVG |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service was excellent"
Hans-Peter Fend (Austria)
Flew on a standby airline Staff Ticket. Service was excellent and friendly. On this 2h 40 min there was inflight entertainment with PTV on all seats which was a pleasant surprise. Only improvement could be that on a flight exceeding 120/150 mins the airline could provide a small snack, like a small sandwich. Just a small bag of nuts with the drinks would disappoint me. A week earlier I flew the route MEX-MTY also on a standby airline Staff Ticket and service also excellent. I found it great that Aeromexico had an individual counter to check in passengers with standby or waitlist tickets at MEX, which made check in faster for myself. I was immensly satisfied with Aeromexico and will fly with them again on my next trips in Mexico next year.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | HMO to MEX |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"connecting flight 2 hours late"
A Osborne (Canada)
Our trip from Montreal to Mexico City was pleasant and uneventful. Passing through customs and immigration was no problem and we re-checked our luggage. The chaos at gate "75" was most disturbing and frustrating, as there was no notice that our connecting flight was 2 hours late, and there is no seating in this very congested area. The short flight to Manzanillo was pleasant. Overall Aeromexico gave good service, but this is the second time we have been dismayed at the lack of information in ZLO.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | YUL to ZLO via MEX |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"has differentiated services"
Leonardo Zepeda (Mexico)
Terrible Aeromexico service on the ground in both airports : delays, wrong communications, awful customer service, rude attitude, lack of personnel, facilities and equipment. Inflight services are competitive, but Aeromexico has differentiated services. As a quasi-monopoly for local flights it comfortably extends its abuses over customer without any consequence either regulatory or from consumers. For international services it provides a competitive service.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mexico to Mazatlan |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Premier Class may be cheaper"
Benjamin Santa Maria (Guatemala)
Washington DC to Guatemala via Mexico. Disappointing menu as usual on all legs, and two delayed flights due to the use of remote gates in MEX Airport. The Boeing 737-700 aircraft on Washington to Mexico is usually dirty and old, except for Boeing 737-800 aircrafts - E90 aircrafts on GUA-MEX-GUA are more modern. The night/midnight flight to/from Washington is quite convenient as it will save you time to clear immigration and retrieve your luggage in 30 minutes in total, and check-in at IAD counter (outbound) in less than 10 minutes. Price in Economy Class may be the same when flying US carriers, but Premier Class may be cheaper.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | IAD to GUA via MEX |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |