Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 701 reviews
4/10
3 star Skytrax Rating
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3/10

"no wine available in economy"

(United States)

The flight was punctual, and the equipment in good order. One of the flight attendants seemed to be having a bad day. When clearing trays, he dropped two dirty utensils, one hit my leg, and never said a word. He then proceeded to kick the two dirty forks under someone's seat! At the conclusion of the flight, there was no effort to clean up. I'm used to flight attendants coming through collecting newspapers, stray cups etc. this was a sold out flight, five hours in duration, so you'd expect some effort to keep the cabin clean for customers. Despite the marketing material claims, on this international flight no wine was available in economy. Not sure if I would fly Aeromexico again. One leg of the flight was ok, the other was not.
AircraftBoeing 737-700
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEX to BOS
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"not enough staff at check in"

(Mexico)

Mexico City to Las Vegas. Aeromexico does not have a good sytem to obtain your boarding pass online, so I had to spend more than 20 minutes to obtain it at the airport. Besides, the lines to register the baggage were huge, because they did not have enough staff at the check in counters. It took me almost 2 hours to be ready to go to the security filters.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMEX to LAS
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"label it as mid-range"

(Mexico)

Aeromexico flight was okay but I would recommend this airline for short flights only. Their seats are not very comfortable and flights are a bit pricey. This particular trip was on time both way, which is appreciated. Aeromexico is definately not my favorite airline, and I would label it as mid-range.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexico City to Torreon
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"flight is very expensive"

(United States)

Decent flight but cost of the flight is very expensive compared to Viva Aireobus. Aeromexico has become a very expensive airline for domestic flights in Mexico, specially to Guadalajara and Monterrey. Also when I tried to use my miles in these flights, they cannot be used most of the time. At the end I buy the ticket and during the flight I find out that the plane is at 30% capacity.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMonterrey to Juarez
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"nice flight in general"

(Switzerland)

I had a nice flight in general. Some bad points to report however - I flew business class and when I wanted to go to the lounge, it was closed. The Skyteam lounge only opens at 10.00am when the Aeromexico flight was at 09.00. The plane was a very old Boeing 737 with old seats and no entertainment, and they need to refurbish the cabin asap. Because the amount we paid to fly business was a lot compared what we received. Ground staff and cabin crew were nice and professional.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBOS to MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"complaint about hand luggage"

(Mexico)

Mexico City to Shanghai via Tijuana, and the flight experience was pleasant. The complaint I have is about the hand luggage that a lot of people bring o board is far beyond the allowed one. Also the flight crew take up the storage space in the business class so I had to place my hand luggage (which was according to regulations) in a place far away from my seat. Also, the passengers from economy class are always disturbing in the business class cabin by walking up and down - and nothing is done about this.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMEX to PVG
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was excellent"

(Austria)

Flew on a standby airline Staff Ticket. Service was excellent and friendly. On this 2h 40 min there was inflight entertainment with PTV on all seats which was a pleasant surprise. Only improvement could be that on a flight exceeding 120/150 mins the airline could provide a small snack, like a small sandwich. Just a small bag of nuts with the drinks would disappoint me. A week earlier I flew the route MEX-MTY also on a standby airline Staff Ticket and service also excellent. I found it great that Aeromexico had an individual counter to check in passengers with standby or waitlist tickets at MEX, which made check in faster for myself. I was immensly satisfied with Aeromexico and will fly with them again on my next trips in Mexico next year.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHMO to MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"connecting flight 2 hours late"

(Canada)

Our trip from Montreal to Mexico City was pleasant and uneventful. Passing through customs and immigration was no problem and we re-checked our luggage. The chaos at gate "75" was most disturbing and frustrating, as there was no notice that our connecting flight was 2 hours late, and there is no seating in this very congested area. The short flight to Manzanillo was pleasant. Overall Aeromexico gave good service, but this is the second time we have been dismayed at the lack of information in ZLO.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYUL to ZLO via MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"has differentiated services"

(Mexico)

Terrible Aeromexico service on the ground in both airports : delays, wrong communications, awful customer service, rude attitude, lack of personnel, facilities and equipment. Inflight services are competitive, but Aeromexico has differentiated services. As a quasi-monopoly for local flights it comfortably extends its abuses over customer without any consequence either regulatory or from consumers. For international services it provides a competitive service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico to Mazatlan
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Premier Class may be cheaper"

(Guatemala)

Washington DC to Guatemala via Mexico. Disappointing menu as usual on all legs, and two delayed flights due to the use of remote gates in MEX Airport. The Boeing 737-700 aircraft on Washington to Mexico is usually dirty and old, except for Boeing 737-800 aircrafts - E90 aircrafts on GUA-MEX-GUA are more modern. The night/midnight flight to/from Washington is quite convenient as it will save you time to clear immigration and retrieve your luggage in 30 minutes in total, and check-in at IAD counter (outbound) in less than 10 minutes. Price in Economy Class may be the same when flying US carriers, but Premier Class may be cheaper.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteIAD to GUA via MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes