Aeromexico

Puerto Vallarta to Costa Rica via Mexico City. I am not sure if it truly worth to write this Aeromexico review keeping in mind that the average rating is already at 2 stars and Management apparently don't care if passengers are happy for as long as Bonus Payments are great! I truly hope that the shape of the inside of the cabin is no indication of aircraft maintenance, because inside was horrible! Broken and dirty seats and WC, the service provided was anything but great, one could say that the crew did not like to take early flights. The food was of the lowest possible quality standard. I wish there would be more competition out there.

Aeromexico used to be a great airline, lately though their focus change to make money any way and forget about what the customers look for or need. They are very expensive, restrictive, extremely focus in pushing advertising (even some of the planes look like billboards, inside and out), yet the cabins look and feel old and outdated. Flight crews, still attentive and courteous, not so for the ground staff. I personally will avoid Aeromexico as much as I possible can.

In my business class flights, FAs were attentive and friendly, but they follow Aeromexico procedures and it’s limitations. The equipment was confortable and IFE offered a reasonable number of options. For my perception of food quality, quantity, presentation and timing, Aeromexico was below expectations compared with other airlines. Even in this long flight of more than 10 hrs they rushed the food service. Aperitif (you must ask for your favorite drink) was limited to cold nuts, dry cheese, champagne, red and white wine. A few minutes later, FAs came with my tray : salad, appetizer, entrée and bread. The choice of entrées was limited and there are possibilities of not having your favorite choice since the availability is limited to the exact number of passengers. Wine refill didn’t occur spontaneouslly. For mid-flight snack, the options was limited to raw vegetables and water. The light dinner before landing was enough.

Overall service is fair/good. The airline is pretty consistent with offerings on board, staff, pricing, etc. Onboard entertainment depends on the aircraft. For short flights there are limited services, which is ok. On the ground the service is normally deficient, especially people in supervising roles, so help is very unlikely and customers will be bounced back and forth if a difficult situation arises. Delays can happen more frequently than normal, and they will not compensate in any way. If they oversell a flight and a customer arrives within a tight time frame, they will just cut you out and nothing can be done (although infrequent, it can happen, so as long as there are no issues, the airline is reliable, but if any problem comes up they're absolutely inoperative). Aircraft in most flights look clean and modern. Staff on board is normally friendly.

Flight 472 November 19th, Mexico City to Houston. A 5 hrs delay because of fog and poorly managed. No organised procedure for passengers, no water, no terminal, no attention, no information. And the worst, the ground staff were very rude. We feel treated like cattle. Finally they took us into a bus to reach the plane and the crew had to be replaced. So they took us back to the waiting room. Again they took us to the plane by a bus and after 5 hours delay, we were able to fly.

New York to Mexico with Aeromexico. The plane was late, no information, terrible service before boarding. We left 3 hours late on the way back. On the way to NY we were 1 hour late. My complaint is about the bad information at JFK and also on arrival to Mexico City where they kept us more than 45 mins inside the plane. No information again. Very sad. Aeromexico used to be better.

I think Aeromexico is a mediocre airline - they comply with the basics but they don't make any effort to give an extra to the customer experience. The space between seats is small, the entertainment system is basic, the food is medium quality etc. Usually the flight attendants are not friendly, I have the impression that they are not committed to their work and are not happy working there. I fly Aeromexico because of the reward program, but honestly each time it gets harder and harder to be able to exchange miles per flights.

Los Mochis to Cancun via MEX. Good service from the staff on the plane but at the airport of Los Mochis they don't seem well trained and are not polite. In MEX, they helped us for the connection, and a great experience. The food inside the plane is only peanuts - its cheap and look like a low cost company. I recomend to improve the food. Good enterntainment inside the plane, large choice of movies.

Incredible that in an Aeromexico flight from Mexico to Orlando of close to 3 hours there was no picture nor TV series to watch, in fact the little screens that are displayed from the overhead compartment never went down. Not sure if those were broken or what, but based on the cost of the ticket and the length of the flight this is something the airline should ensure to have working

Aside from the fact that we had a 4 hour delay in our departure from Boston the service and information from the Aeromexico staff was good, and they did not keep us on the plane for an excessive period of time and they kept information flowing. The return flight was uneventful and early arriving in Boston. The aircraft seats in economy comfort were not very well padded as this appeared to be an older non refurbished aircraft so therefore sitting in the same seat for 4.5 hours was a bit uncomfortable.