Aeromexico

Tickets were oversold in the flight. I tried to check in with plenty of time before departure, but the flight was closed. No Information office where I could ask for advice, employees unpleasent and unfriendly. I had to change the ticket to Monterrey City (the nearest airport from Saltllo) at a cheaper price, but no refund. On top of that I had to pay a taxi from Monterrey to Saltillo at USD 100. I try to avoid using Aeromexico as much as I can due to its bad service and costly tickets.

Las Vegas to Mexico City with Aeromexico. It was the longest waiting time for me ever - we experienced 6-hour delay and it was the worst communication process from airline to customers in order to inform what was happening and the real delay time. I just receive a message from the airline when we arrived to the airport 2 hours before departing time. We had to go back to the city after checking in and we had no hotel obviously but the airline did not offer anything in compensation for this delay (lunch would be nice at least) and was not clear about the real waiting time.

My first flight with Aeromexico on the Boeing 787. Online check in quick and easy. Seat was very good with ample legroom and comfort. Food was excellent. Staff were very courteous, attentive rand well mannered. This trip was equal to any BA flight I've been on. A couple of minus points. Our seating area had not been cleaned very well and the earphones were broken but the latter problem was resolved very quickly. I will certainly use Aeromexico again.

Mexico City to Buenos Aires with Aeromexico. The Boeing 787 is very comfortable with a business class flat bed seat. Instead of the usual shutter, the windows have a dimming control. Considering this flight actually took off around 10.55 in the morning which is 13.55 in Argentina, they served breakfast about 30 mins later and then, about 4 hours later, lunch. Although the breakfast was quite nice, there was no need for it at that late hour and a good lunch would have been more appropriate. Also, by the time they got to my seat, which was one on the furthest back in Club Premier Section (6C) they run out of my preferred dish and I had to settle for pasta. Worse still was the fact that the steward made some excuse for not serving a pre-take off glass of champagne and a full 5 hours passed by before I was even offered a drink - which was when lunch was served. Surely it is never too early to serve champagne as is customary in Business or First Class? The cabin crew did not seem to come around very often to see if anybody needed anything. The flight was good because the timetable was convenient and plane comfortable, but Aeromexico needs to smarten up the service onboard. Inflight entertainment had good selection of material but it was confusing to use.

Mexico City to Hermosillo with Aeromexico. Really small space between seats. Lack of maintenance inside the aircraft, it looks old! The service onboard was good, flight attendants were nice. Not my first time flying with Aeromexico, but even when sometimes service is ok, my experience with the airline is not great.

I had very bad experience with no good attention from Aeromexico's side. My flight had a stopover in JFK (originally I booked a later flight but was cancelled and Aeromexico give me the only option to flying earlier that same day). I did the check in PHL and, instead of sending my luggage directly to my final destination, I had to pick that up, carry it to another terminal and try to put it into my next flight. But Aeromexico staff in JFK counter told me that they could not help me because they only receive luggage 3 hours previous to departure of a flight, and due to my earlier flight I arrive much earlier. The personnel was rude and told me that didn´t matter to them if I complain with the supervisor and that they did not care about it. They didn´t give any solution and they only send me to the luggage store office where I had to pay 322USD to avoid carrying my luggage or be sitting in the same spot for hours. In addition my midnight flight was delayed. I used to flight with Aeroméxico in the past but due to some problems with the airline I stop using it, and I decided to start fying again with them as Mexicana is no longer in business. But I really regret doing so. The service during the situation of my luggage was really rough, and I realize the staff from Aeromexico has no sense of client service at all.

Miami to Mexico City was a very bad experience. A 3 hr flight became a 9 hr flight because they make us stop in another airport - for almost 4 hours. There we sat inside the plane, they didn't let us get down for a meal, drink etc. arguing it was an international flight. A bad, very bad experience.

It was not a good attention from Aeromexico's side, the flight had a delay for more that 12 hours and they justify that they won't pay anything because finally they took me to my final destination (on time or not). I nearly always fly with Aeromexico but from some months ago the service is not as good as it was before. In early 2016 I´m flying to Europe and my last option o choice is Aeromexico. The Boeing 777 I flew to Shanghai was really old, the seats were really uncomfortable and a little bit dirty. The service during the situation the delay in the flight was really rough, and the people from Aeromexico including managers were bad. They didn´t give any solution and they excused themselves due to the failure with the airplane.

As always Aeromexico flight departed late, supposed to depart at 8:00 pm, at that time the Pilots and the stewards were with everybody waiting to the plane to get to the gate; boarding finished at 8:25 p.m. and arrived to MTY at 9:55 pm. Aeromexico has many flights from MEX to MTY every day, and it was customary that if you get early to the airport and there were seats available in earlier flights. You can sign in on a waiting list and if lucky, to arrive earlier to your destination. This option is no longer available and yesterday had to spare 6 hours in MEX; they did offer me to sell a new ticket for $4400.00 (aprox $260.00 USD) if I really needed to arrive earlier. I watched 4 flights depart with seats available but without paying the Premium (buying a new ticket), I was not able to board. When possible I will avoid flying Aeromexico, this politics is what is helping other airlines, like Interjet and Volaris to grow so fast.

Flying to Mexico City is a mess, not an issue of the airline, but an issue of a crowded airport from quite a crowded city. Attempts to divert traffic from Mexico City airport have been mild and without effect. So delays after delays are always a trouble. If you fly to Mexico City for a meeting, please make it considering that sometimes your Aeromexico flight can be delayed for 2.5 hours. Also do consider this in case of Aeromexico connecting flights. A new airport is under construction, but it will not be finished until 2020.