Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 500 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

Aeromexico customer review

(United States)

A comedy of errors! Two days after the switchover to the SABRE reservation system check-in was still delayed a lot because they never trained their staff on the new system! My SAT-MEX flight left and arrived two hours late. There was no announcement of the cause for the delay. It took the agents about 10 minutes to check a passenger. As passengers finally trickled to the gate there was no agent and no sign confirming that this was an Aeromexico departure gate - and there was no plane. On the return May 29 things were still a bit slow that's when the agent told me that she had arrived at work on May 22 to find totally new screens on which she had received no training. The system also told them (on May 29) that I hadn't paid when in fact it was a prepaid Expedia ticket. Apparently they had changed the flight number right as they were switching systems and my reservation was not transferred correctly. After my flight boarded they announced that the co-pilot hadn't arrived! Hence a half-hour delay. Totally amateurish performance throughout by this airline which I will try to avoid flying.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Aeromexico customer review

(United States)

MIA-MEX roundtrip on Boeing 737-800 both legs. Crew professional offering drinks and refills. Hot breakfast on morning flight and full meal on afternoon flight back. I was offered a headset and newspapers. Both flights on time.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Aeromexico customer review

(United Kingdom)

LHR-CDG-MEX-MZT. Last leg AeroMexico MEX-MZT ground staff in MEX unhelpful checked in as soon as possible and still couldn't get us seats together (only two of us) for any of our connections. Trying to submit comments to their customer service afterwards gets you no where except repeated automated messages and there is no customer service number you can reach from the UK. I would never fly them again if there was an alternative.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Aeromexico customer review

(United States)

AGU-MEX-JFK E170/B737-800 in economy plus. Aeromexico had the lowest walk-up fare and still acceptable connection in Mexico City. Onboard service professional occasionally smiling and frequently offering beverages. T2 Terminal in MEX is comfortable and acceptable eating and other amenities. MEX-JFK a hot meal and beverages incl alcohol and newspapers/magazines. FAs were curt. The only downside to AM is that they are rarely competitive on fares relative to American Airlines CO and US on advance purchases.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aeromexico customer review

(United States)

MIA-MEX on Boeing 737 and MEX-DGO on Embraer 190. Clean modern aircraft. Served breakfast and drinks by friendly flight crew. Flights on time and terminal 2 in Mexico city airport out is amazing.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Aeromexico customer review

(United States)

When I called the customer service representative to voice my displeasure with my flight the representative was rude while speaking and even hung up on me. He offered no help and even attempted to mock me. As beautiful as Cancun was I would never go back if my only option was to fly AeroMexico. Cheap flights means cheap service and even worse customer assistance.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Aeromexico customer review

(United States)

SJO-SAT. Supposed to leave SJO and be home by 3:30pm on Saturday. Did not arrive home until Monday at 3.30 pm. This airline was a joke. The first day they had us wait in the airport for 12 hours only to tell us we wouldn't be able to leave. The next day our flight was delayed due to a flight attendant not having correct documentation to leave the country. Due to the delay half the flight missed their connections in Mexico City causing another overnight stay. We were never offered a refund for the flight or any inconvenience it caused.
Seat TypeEconomy Class
Value For Money 12345
no
na

Aeromexico customer review

(United States)

Had difficulty finding anyone that spoke understandable English. Luggage didn't make a flight in Mexico City then was delivered to hotel in Cancun. All luggage from group of 10 traveling the same route had been completely ransacked with items stolen. On return trip Aeromexico customer service was a joke and did not tell me I should check an item in Cancun that was too large to fit in luggage. Flight attendant helped place it during the first flight. It was then confiscated in Mexico City due to different security standards there. Mexico City airport was also a nightmare.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Aeromexico customer review

(Kazakhstan)

IAH-MEX-IAH economy. First leg on B738 and E190 on the way back. Comfortable flights given that I had cheapest economy ticket and got seated in premium seat in the front of the aircraft on an outbound flight. Some breakfast items on quite a short flights were a nice touch and crew were friendly. Good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Aeromexico customer review

(Mexico)

SFO-MEX direct flight departed on time. Business class seat were very uncomfortable. A red eye flight but cant sleep due to the seat type.
Seat TypeBusiness Class
Value For Money 12345
no