Aeromexico

San Francisco to São Paulo via Mexico City with Aeromexico. At the last minute we were told that we couldn't take our 2nd luggage - last minute after all were done. Manager on duty was rude and careless. I will ever again fly this airline. Unfriendly customer service. I'm writing this review even before we fly out of San Francisco.

Late departures all around (JFK-MEX-AGU-MEX-JFK). Aeromexico check-in agents appeared eager to find incremental fees to collect which is a real turn-off in service. Flight attendants were satisfactory and catering was acceptable. Aircrafts were modern, and IFE selection slightly below average. Last leg, MEX-JFK late departure delayed by 2 hours, and when we reached JFK, plane diverted to BOS. Captain statements that JFK was closed were not true, and an airport official noted that given heavy fog that morning, flights were diverted if they lost their place in the landing queue, which means AM was not truthful about the basis for diversion. When we did land (+5hrs late), airport seemed fully operational.

Mexico City to Lima on Aeromexico. We only got one meal, not even an aditional beverage service before the meal. In previous flights, we used to get a beverage service before the meal and one with the meal, and a second meal. In this case, we should have gotten dinner and breakfast. The food was bad, insipid and overcooked (I got the chicken dinner). There was very little space in the seats and only one pillow for every three seats. However, the wheelchair service in the Lima's airport was very good.

Ground staff in Cancun were friendly and helpful. The Premier Lounge in CUN, which is shared by Air France and Delta, is not very new and tends to look a bit gloomy. The flight was slightly delayed, but we made up time in the air. The aircraft was in very bad condition but clean. Seats were worn out and did not recline. Aeromexico is one of those airlines where you can get both senior crew members, as well as very young employees. The purser on board this flight was senior, experienced and attentive, her announcements were clear in both English and Spanish, and was nice to everyone.

I thought I had seen everything in Aeromexico, but this airline keeps surprising me. This time we boarded 30 minutes late, they had us 2 hours on the plane without actual notice from the staff that was what happened, while maintenance personnel entered and left the plane several times. And lie after lie from the staff which gave reason for the passengers who wanted to get off the plane, and the staff did not let him down. Finally, after more than 2 hours, the Aeromexico plane took off and we don't know if the plane was broken. Casually Aeromexico has not commanded a satisfaction survey from that flight.

Sao Paulo to México with Aeromexico and service was good. I did not try the food. The seats are uncomfortable, the aircraft was old and has dirt everywhere, several things don't work and you feel you will get stains in your clothes just by sitting in those seats. All in all, not an enjoyable experience.

Flight was good, however, clerk was rude and treating me as a delinquent. I tried to get my ticket one hour before flight at the atm, tried to change seats, it gave an error and request to ask for assistance, I had to stand over 20 minutes on line in order to be attended. The clerk said the flight was closed and that I could not issue my ticket and that I had to check if there was another flight available at another counter, but all flights available were next day. It was 9:20 p.m. and flight departure was 10:10 p.m. (around 50 minute window). He refused to issue the ticket and treat me like if I was a homeless begging. I contacted the supervisor, he realized the timeframe and requested the boarding pass to be printed. I make it to the flight without rush and furthermore, I was able to get in front of the gate before they started the boarding procedure. Too bad that we have to pay for a service and this people treat us like it was free and that was a privilege to travel with them.

A few things that I did not like, such as the 1.5 hrs. stop in Monterrey where we were not able to go out of the aircraft. The business class seats are not so comfortable, other airlines have private accommodations in Business class that are more comfortable. There is no cabin wifi connectivity and Inflight entertainment is limited. They have good service on the ground and inflight, luggage is well cared, schedules are respected.

Nice airplane with the worst catering you can get with a US $3,400 ticket plane, among two type of average wines without any chance to finish your meal with a nice Gin Tonic or good blend whiskey or a nice old age cognac which is standard in many other airlines. Plus, the entertainment offer is outdated, they don't rotate the movies as often as should be. You can find the same films offered in the same route from one year ago! Among a suspicious tendency for silly comedies with bad taste and low quality. When you finally arrive, the crew opens all the acces of the aircraft to exit the plane without giving to the upper paying class tickets passengers the privilege to get out in the first place, policy that makes the exit from every plane from these Aeomexico airplanes, a nightmare. The Aeromexico system at the check in (there are just two guys attending the suitcases) counters are very inefficient in contrast with the air crews that always are prone to help you an any way they can. Plain and simple: terrible Business class experience.

Check in at Lima was slow and the counter didn't open until 2.5 hours before the flight even though Aeromexico instructed passengers to check in 3 hours before the flight. So, many people were waiting when the counter opened. The flight was fine, cabin crew pleasant and food OK. I had an empty seat next to me and was comfortable. The seatback entertainment system was very good. A downside to Aeromexico is that when you change planes in Mexico City, you have to collect your luggage, go through Mexico immigration and customs, recheck your luggage and go through security again before you can go to the departure gate for your connecting flight. This is time consuming and somewhat inconvenient. The flight MEX to LAX on a Boeing 787 was very pleasant and on-time. Luggage arrived on the carousel at LAX promptly.