Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 452 reviews
5/10
3 star Skytrax Rating
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4/10

Aeromexico customer review

(Canada)

YUL-MEX one way. Aeromexico is the only airline to have a direct flight from Montreal to Mexico City. 5 hours flight very disappointed being the first time flying with them. The aircraft a 737-800 looked very tired and dirty no personal ICE what am I doing here staff food so so at least the cabin was almost empty so I was able to stretch my legs through the flight to not get bored at all. As usual some people are luckier than others in my case it turned not a nice experience. At least we arrived almost on time.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Aeromexico customer review

(Italy)

Despite booking two tickets together my pregnant wife and I were given separate seats. On a return flight from Madrid to Mexico city. After asking three staff member there was nothing to do according to them. On board we had asked for special food and again no sign of it. On the way back we called in advance to have a front row seat and staff at the telephone were helpful but while checking in at the airport we found ourselves in a back seat. Again the special meal was nowhere to be seen. In the future I will try to avoid using this company.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Aeromexico customer review

(United States)

SAT-MEX-OAX. From San Antonio to Mexico City flight was good. From Mexico City to Oaxaca we got on board on time then had to wait almost an hour and a half for 3 more passengers. 3 people making 100+ people wait. Flight back from OAX-MEX-SAT Oaxaca to Mexico was fine. From Mexico City to San Antonio we arrive at our gate at 7.13 flight was scheduled to leave at 7.10. Aeromexico representative made no effort to try and communicate our situation to the flight crew made no effort to try and help us reschedule a flight simply turned away. Had to go talk to another rep who let us know that since we booked our flight online she couldn't sell us another ticket until I got in touch with the online site and figured out their procedure. I have no phone in Mexico and no Internet which made this extremely difficult. Never flying Aeromexico again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Aeromexico customer review

(United States)

Airport staff refused to relay flight information in English to all English speaking customers. Mexico City airport is poorly labelled and difficult to find your way around. When we asked staff for help or directions we were given different directions each time. Since we has a 12 delay due to yet another flight cancellation we tested this hypothesis on a 7 staff members. When we originally selected our flights to Costa Rica this airline offered the best route. Flight times were great no more than 2 hour layovers and we were to reach our destination in less than 9 hours. By the time this airline finished canceling and delaying all our flights it took us over 30 hours to reach our destination. Total fight time was only 6.5 hours. Plus we were given immigration documentation in Spanish only and told it didn't come in English.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Aeromexico customer review

(Brazil)

GRU-MEX-LAX roundtrip. GRU-MEX on B777-200 comfortable aircraft good legroom individual but limited IFE. Offered complimentary alcoholic beverages but meals were inedible. MEX-LAX on B737-700 fair legroom. Aeromexico has an odd confusing boarding procedure - instead of using boarding groups based on seat rows just like most of airlines they call passengers by seat type: window middle or aisle. That means if you are travelling with relatives or acquaintances boarding will have to be individual. If you consider connecting through Mexico City be aware that no matter the destination is you will have to go through immigration and customs. So think twice if your final destination is the US.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Aeromexico customer review

(United States)

Our flight was from Cancun to Mexico City then to LAX. The airport terminal was extremely warm and the flight left late. Not sure what the problem was but it was very hot on both flights. Since our flight left Cancun late we had to run from one gate to the other in order to not miss our connecting flight. So of course since we barely made our flight our bags didn't we were told our luggage would be delivered the next morning - well it is almost 8 pm and still no luggage. Not sure I would ever fly Aeromexico again.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Aeromexico customer review

(United States)

Business from TIJ-CUN with family. After the flight was delayed for 2 hrs in TIJ with no explanation the ground crew had the audacity to ask me why we were late to catch the CUN flight. Seats were very uncomfortable for Biz class no leg room and the pitch hardly had any angle. My neck was hurting after couple of hrs. Food awful. FA's couldn't care less attitude made this 6 hrs trip unbearable.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

Aeromexico customer review

(United States)

I flew to San Jose Costa Rica from SFO via Mexico City. The first leg was extremely hot as the AC was turned off. However the subsequent legs were good. Beer was free and so were the meals. Overall the service was much better than American domestic airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aeromexico customer review

(Canada)

My husband and I were delayed in Guadalajara by 1.25 hours because of engine problems which meant we would miss our connection in Puerta Vallarta to Calgary with WestJet. Aeromexico ground staff in Guad made it possible for us to catch our connecting flight. We were met in P.V. on the tarmac and were personally escorted through the airport rushed through immigration phone calls were made to ensure that our luggage had been transferred and we made it onto the WestJet flight with only 5 minutes to spare. We had a hotel and rental car booked and paid for in Calgary so we had to get there and we did.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Aeromexico customer review

(United States)

LAX-MEX-GRU in Business. Very fast check-in at LAX however the lounge wasn't open which was awkward. Flight to MEX was comfortable however the flight attendant couldn't be bothered to do anything with the meal and the omelette was served cold. Club Premier lounge in DF was great with food wine and showers. Flight to Sao Paulo was average food was great however I didn't think the seat was as comfortable as LAN. All in all decent - much better than an American airline to S America.
Seat TypeBusiness Class
Value For Money 12345
yes