Aeromexico

✅ Verified Review | Flew Aeromexico from Buenos Aires to London via Mexico City. Not Great! Flight attendants were not overly friendly. Food was poor, cold and very little of it. We were able to get our boarding passes for the 2nd leg of our trip, but could not check luggage through. Whether this is just Mexico City, but we had to collect our luggage and go to departures, clear immigration and security again. We were informed then by Aeromexico staff that our bike boxes had to be wrapped when departing Mexico City, totally different packaging requirements to what we had been advised by Aeromexico. This obviously caused some significant delays and resulted in us nearly missing our connecting Aeromexico flight. Staff in Mexico City airport were overall very unhelpful. Even though our flight was a day time flight with only a 3 hour time zone difference, we were forced to fly with the cabin in darkness. Individual window controls where overidden, so all the smart glass windows were completely blacked out, meaning there is no point in window seat, no views and no natural light. Wouldn't use again!

❎ Unverified | Havana to Vancouver via Mexico City. I will say the cabin crew and the flight itself was actually pretty good. My review is regarding the airline's ground crew and counter staff at Benito Juarez International in Mexico City. We were travelling from Havana, Cuba to Vancouver, Canada, transiting through Mexico City. Flyers are unable to do online check-in when flying from Havana. The airline simply does not allow this. So this meant getting to the Havana airport super early for our 6am flight. We were checked in all the way to Vancouver, but were only given the boarding pass to Mexico City. We were told to collect our boarding passes upon landing. The flight from Havana to Mexico City was fine. Landing at Benito Juarez International, upon clearing customs, we were greeted by Aeromexico staff who had pre-printed boarding passes for multiple flights. It was a bit odd because they were standing in the open with literally hundreds of boarding passes piled in front of them, and they were positioned between the exit doors and the bathrooms. They didn't find our boarding passes and we were instructed to go to the kiosks. The boarding passes wouldn't print from the kiosks. We were told this was because we'd already been checked in and the boarding passes had already been issued? So we were then directed to line up for a counter agent. When we reached the counter agent, we were told to go to another line up, for another counter. This counter was specifically for "issues with kiosks printing boarding passes"! There were three counters and two agents working, but only one agent appeared to be working at any given time, as they would periodically disappear. After reaching this final agent, we were able to get our "pre-issued", "pre-printed" boarding passes. This process took nearly 90 minutes from the time we entered the terminal. It's the first time I've experienced something like this but judging from the comments, it's not uncommon. The flights themselves were fine. The attendants were efficient and the food was acceptable. The seats were decent, as was the onboard entertainment system. The flight from Mexico City to Vancouver had USB ports to charge devices while inflight. I really appreciated that. The airline was let down by the airport processes and staff. I could see people easily missing their connections if they got caught up in this runaround.

✅ Verified Review | Worst experience with Aeromexico! Last night we had a flight to LA from Mexico City. From what they told us, weather did not permit us to enter LA. They dropped us in Tijuana, with no resolution for another later flight to LA, no vouchers for any food, lodging and wouldn't even help us get across the boarder - absolutely nothing. They specifically told us they could not help us because they can't control the weather (which I understand, but keep in mind we had family on the next flight to LA and they went straight to LA, no problem). Aeromexico, won't take care of you in the end.

✅ Verified Review | Tokyo to Guadalajara via Mexico. I had very low expectations for Aeromexico after reading all the reviews online. The good aspects of the flights I took were: the airplane was new and relatively clean and the service on board the aircraft was very friendly and somewhat attentive. However, the food was really mediocre and absolutely not "luxe", the AVOD was very limited (thankfully I had downloaded videos of my own on my device), the screens for the AVOD was distorted and blurry at times, the remote control for the AVOD never worked except to turn on the lights overhead, and the seats when fully reclined were very confining in the feet area and not long enough for a 185 cm person like myself. When we booked the flight it was the only nonstop between Tokyo and MEX, but now ANA is in the mix and I would rather take them next time. Wifi was available, but a bit slow.

✅ Verified Review | Amsterdam to Huatulco via Mexico City. We were travelling as a family with 2 adult and 3 teenagers. The best thing about Aeromexico would be the staff service on the planes. The seats were not that comfortable. Our further plane to Huatulco was cancelled without any information. We asked other passengers to get information. At the counter before flying to Huatulco, we stood together in one group, telling we are a family. 3 of us were picked for leaving with the plane and the staff told my wife and daughter to go to the next counter for solving some practical problems. Their boarding were torn apart. After a while my wife and daugther were told they could not go on the airplane?! My daugther started to cry and my wife got very worried because she is not used to travel and many people, new places are very hard to cope for her. Two of my children were sitting on the plane, and I had to fight for getting my minor children off the plane again. I felt lucky to get my teenagers off the plane again. It was very stressful and Aeromexico ruined the first half of our holidays in Mexico. Afterwards we thought we could compensation for a lunch or the cancelled flight. We were sent to wrong counter and left ourselves. This is the worst experience from ground staff we ever have experienced.

✅ Verified Review | All round very disappointing flight with Aeromexico from Mexico to Brazil. Service was indistinguishable from what I would expect in Economy class. Seat was flat but at a steep incline and then as such good for rest but not sleep. Food was woeful although given that it was served at 1am I wasn't really in mood to eat. (not their fault - departure time was nearly midnight). Hated Mexico City airport. Lounge was pretty hopeless except for a couple of helpful waiters who managed to organise some crisps and Coca-Cola. Entertainment was ok, not great. The only good thing about this flight was the price which was barely above premium economy. If I were to judge this flight on the basis of it being premium economy I would be much happier. I will as such give it higher marks than I would have if I had paid a true business class fare.

✅ Verified Review | A trip that was supposed to be 3.5 hours became 38hrs and the airline never apologized for the delays and cancelled flights. My trip started on time without a problem flying from Houston to Monterrey. My flight was delayed one hour then 3 hours and finally was cancelled. At 5 pm the only flight I was able to get was a flight to Mexico City at 10:30pm with a connection to San Luis Potosí at 6:30 a.m. I thought at least I'll get there in time for Christmas. They gave me a voucher for a hotel room in Mexico City which I slept in it for 2 hours since I had to go back to the airport for my 6am flight which was delayed and re schedule for 11:00 am then cancelled. I had get in line for the second time (the line was taking about 2 hours To get to the front desk) got rescheduled at 2:30. Well it was cancelled again so I had to get in line for the 3rd time another hour finally told the lady to send me with another airline which she did - Aeromar. I went across the hall to check in, surprise the ticket wasn't confirmed so I had to get in line again for the third time. Another hour just to get my ticket transfer confirmed finally my flight was scheduled for 5:30. I arrived in San Luis Potosí two hours later of course I lost my brothers wedding and my car rental reservation. It took me approximately 38hrs from Houston to San Luis. It was supposed to be 3.5 hours trip. I would never use that airline again. I ended up buying a direct return flight with United to Houston for 380 dollars. Aeromexico customer service is the worst.

✅ Verified Review | Landed in Dallas after a 16 hr direct flight from Dubai with EK. Got my luggage and lmmediately checked into my Dallas to Mexico City flight. The layover which was want to be three hours became 6hrs and was now at risk of overlapping my final flight from Mexico City to Tampico. We arrived at Mexico City with an hour to spare and considering there were several delays faced by Aeromexico on December 23rd, and that the next flight to Tampico was the latest outbound flight, we whre sure we could make it. Then the aircraft parked in a remote location, we waited 10 mins for the bus to arrive and we spent 10 mins in the bus outside the plane after everyone had got on, we then waited outside the terminal building for another 10 mins with the doors closed because the Aeromexico staff where confused at our arrival. At this point the tampico flight had left and we stood in line for 2 hrs waiting to solve the issue. Aeromexico's response is that it's due to weather in Tampico and there is nothing they could do except put us on the next flight at 6:20 am the following day. We waited. At 6:20 am they said there is one cabin crew member they couldn't locate, after several hours we boarded the bus and arrived at the plane, the doors opened and the staff told us weather in Tampico had become bad and we needed to go back to the terminal. The flight was delayed hour on hour until 10:30 when they decided to cancel the flight. They said we needed to call customer service, international call - we rushed back to the check-in area and pleaded with the supervisor on duty, he said he couldn't do anything. During all of this, this 13 hour delay in Mexico City preceded by a 6 hour delay in Dallas, we were never offered an apology, a glass of water, a blanket or bed to sleep in or a morsel of food. There is definitely something fishy going on with the airline management. I will never fly Aeromexico again. In the end we collected our luggage with security, booked a cab to the bus terminal and took a 7 hour bus journey with several others from our flight to tampico, the worst customer experience I have ever had especially because the staff showed not an ounce of humility or compassion.

✅ Verified Review | Zihuatanejo to Vancouver via Mexico City. Aeromexico offers a wonderful upgrade option, the only problem is their equipment is sub-standard. My wife's seat back would not come forward and mine wouldn't recline. Keeping in mind these are small issues in the grand scheme of life, we were also disappointed to find out that being we paid for an upgrade ($325 usd) as opposed to buying the class premier seat initially, and we were refused access to the first class lounge quite rudely. Major fail.

✅ Verified Review | Tijuana to Mexico City. I booked my vacation to Mexico City with Aeromexico trusting they were part of skyteam. Biggest mistake they ruined my vacation.. I was only 10 minutes late to airport which they said to be there two hours before! Okay 1 hour and 50 minutes the attendant marks my paper later is extremely rude and her manager comes out to say I have to buy another ticket. Do not use them they will lie, treat you horribly and just because you are not Mexican, expect to pay more. I urge you don't use them. They just found a new way to get more money. I told the attendant it recomendar two hours ahead. Not mandatory she was rude and told me I had to buy new tickets for me and my family. Horrible shame on you.