✅ Trip Verified
| London to Tuxtla Guitierrez via Mexico City earlier this year. Overall, I was pleasantly surprised by Aeromexico, although my trip did not get off to the best start as their booking system is atrocious. Specifically, when booking multi-city trips (rather than a direct return), the website does not give you a choice of different economy fare classes, but just the one "tourist class" option. When clicking through to the payment page, the website tells you that one checked bag is included in the fare. However, once payment was made, the ticket sent to me said no bag was included! A check of the fare class rules confirmed this was correct, but the booking page was highly misleading. I then had to pay GBP 50 each way extra to check a bag. Not the end of the world given how cheap the original fare was, but this was poor for a supposedly professional company. I complained about this to the cheery check-in agent, who apologised but merely replied "sorry, the website is terrible, isn't it?" Not good enough! However, things picked up from there. The flight out was only 1/3 full in economy, so almost everyone had a row to themselves. I could stretch out across 3 seats and get a proper night's sleep. Flight was on time, crew were friendly and food was OK if not great. IFE had good, up to date film options on a decent screen. One of the best economy flights I have had - only complaint was a funny smell that appeared in the cabin from time to time. On the return leg, check in and security at Tuxtla was very efficient - it's a tiny airport. Domestic leg on an E195 was uneventful, although a longer flight than planned due to very high levels of traffic at MEX. Connection at MEX was seamless as there are no exit checks/passport control for domestic-international connections in Mexico. MEX terminal 2 is architecturally pretty cool and not a bad place to spend a couple of hours. Return flight to London was unfortunately completely full with no spare seats, so not as pleasant as the outward leg. There was also a delay of around an hour and a half after boarding whilst a technical problem was fixed, but captain kept us well informed and crew were friendly once more. Once in the air, food service was again OK and despite the busy flight I could get some sleep (the Boeing 787 is in my opinion one of the best planes to fly long haul, along with the A350, due to the better pressurisation/lighting and quieter cabin). The one annoying thing about this flight was the lack if responsiveness of the IFE screen. It kept trying to call an attendant instead of begin a film, or turn the reading light on instead of the flight map .. highly bizarre and irritating! So overall, I'd say Aeromexico were pretty decent and I'd certainly fly them again (especially at the price I paid), but there are certainly a few areas for improvement.