✅ Trip Verified
| AeroMexico from Mexico City to Amsterdam. As Ticket package i booked the "Classic Package", which included selecting a seat and luggage up to 23KG included (this package is ~70US$ more expensive, than the basic fare without luggage and seat reservation one-way!). I did the online-checkin-process, which went very smooth and chose my seat. One hour before departure i checked again in the customer-page, if everything was fine - it was and my seat was still blocked for me and the whole row (two more seats free). Until here everything was perfect. But then the boarding started. My digital boarding pass on my smartphone was rejected several times, so the ground-stuff-guy went with me to the counter and gave me a printed boarding pass with another seat. I asked why they changed my seat without further announcement or communication to me, as passenger? After all i paid additional money, to choose my seat, but now the ground staff changed my seat. He just said, i shouldn't be so excited, it is exactly the same place, just in another part of the airplane. I again started discussing with him, that this behaviour is wrong, changing the booked and additionally paid seats of the customers - but he just turned around and went away. Consequently i ended on the seat directly in front of the toilets, where the seat recline was much less, than on my booked seat - sleeping was a torture for this overnight-connection. My original booked seat got a woman with a kid of about 12 years, they blocked obviously the three seats and laid flat down all the way to Amsterdam. But it is unbelievable, that people, who paid additional money for reserving a seat are removed and moved to another seat, while others, who didn't pay and reserve their seat before, get benefits for free. They could have gotten those seats, but then they needed to pay also additional money for getting this comfort. The stewardess in the airplane was completely incompetent. I showed her the two boarding-passes and she just said in a rude way, that my digital boarding pass is invalid and now i need to move. No offer for an upgrade to the premium-economy or business for this impudence. So, reserving seats against money is in AeroMexico no good option, you anyway have no guarantee to get your reserved and booked seat. I will try to avoid them from now on, even if I flew already a few times with them.