✅ Trip Verified
| Ixtapa Zihuatanejo to Acapulco via Mexico City. My 17-yr old daughter had the misfortune to come in contact with Aeromar and the lack of services while she was on route to Acapulco, on December 23, 2017. She had two connecting flights with Aeromar Airlinesone which was delayed and caused her to missed her final flight to Acapulco. The flight that was delayed was Flight 522. This flight from Ixtapa, to Mexico City was delayed fourty minutes and therefore, she arrived late to her gate to board flight 907, to her final destination, which was Acapulco. She was denied boarding, and there was no help from anyone from Aeromar, after whoch was not permitted to board. My 17-yr old, started her holidays stranded in a foreign country, in a busy airport and just left to her demise. I tried contacting the airline, no one answered, I contact which tried to get in touch with costumer service, and the booking agent, was not able as well. What is disgusting, is that not a single of the airline personnel working that night, offered to help, my daughter was just turned away and you did not care, specially, since it was the airline's fault in the first place that she missed her flight. My daughter had a panic attack, was afraid, and I had to sort all this out from Canada. To my misfortune, I had to buy, yet another ticket from Aeromar, for the next day, as well as find accommodations for the night. The travel agency which helped me book this trip, has made numerous attempts to resolve this, and nothing has been resolved yet.