Aerolineas Argentinas

✅ Trip Verified | Dubious business practices from Aerolineas Argentinas - avoid flying this airline. Booked premium economy class tickets and were granted 2x32 kg on the first flight, however on the ongoing flight they only granted us 15 kg and the above amount had to be paid extra at the Airport. Neither the Ticket nor the Boarding Pass states as accustomed to from other airlines the weight of the approved luggage. Aircrafts were very outdated and worn, Crew and ground staff unfriendly especially if you are not Argentinian. Skyteam should seriously think about if excluding this airline from their network.

✅ Trip Verified | You have two terrible choices for flying within Argentina. Latam is a disaster (I'll post more on them - it is truly the worst airline I have ever flown), but not too far behind is Aerolineas. No video, cramped seats, no food even for sale, no beer or wine for sale (this in a country where wine is everywhere). The plane looked and felt dated and worn. Service is indifferent. By contrast, we flew them many years ago where food and beer/wine was complimentary. They have made a decision to go cheap, and it shows in virtually all aspects of the experience of enduring their product. In the US, this would be like flying Spirit, or in Europe, this would be like flying Ryanair. Yes, it is that bad - and I am not prone to exaggeration. At least Spirit and Ryanair don't pretend to be full-service airlines. Aerolineas does, which makes this is even more infuriating. Like I said, virtually all the domestic routes in Argentina are via Latam and Aerolineas. On top of that, almost all the flights go through Buenos Aires city airport (which is actually quite nice). But that means you will have a layover if you are going from one city to another within Argentina that does not include BA. In summary, choosing between Latam and Aerolineas is like choosing between being waterboarded or electrocuted. Just pick the cheaper option, eat before boarding, and just endure this torture.

✅ Trip Verified | They were essentially no frills and provided the mere basics on a flight. Granted, on a 1 hour flight Air France provides a drink and a croissant or similar pastry, whereas only drinks are provided with the same flight time. For a three hour flight, only a snack mix packet was served. Check in is very fast, boarding passes printed almost immediately, but the lines are long and people seem to turn up very late for their flights often, which means a lot of queue cutting. Boarding is mostly a mess, but bearable. Compared to LATAM’s lines though, Aerolíneas’ lines are relatively short. The 737MAX I flew was amazing. The engines were extremely quiet and the windows were large and gave a great view. The seat is the same as China Airlines. Legroom reasonable for short flights. One thing I am critical about, is that overhead bin space is very scarce. People sometimes have to store stuff 3-5 rows in front or behind them. Flight attendants were such a mixed bag, some were extremely friendly and open for conversation, and some didn’t greet you.

✅ Trip Verified | Buenos Aires to Rio de Janeiro. Bad service. Asked to move to emergency row because the regular row is too tight for my size (1,93cm) and cause hurt to my legs. The answer was no because I have problems with my legs! Ridiculous. I frequently travel in the emergency row and I am fully capable. That discussion would not exist if they have normal space for legs.

✅ Trip Verified | Buenos Aires to Rio Grande. When you enter a plane of aerolineas, you immediately fall on the reward of Trip, it gives confidence. Mistake, our 2 flights were incredible, both late (25 minutes for the first and 1:30 for the second), no information, we only warn you when the boarding time arrives, quietly. Following the bad reviews on the forums, and the endless malfunction of the website, we decided to go to the Ushuaia agency to get info on our flight back which was currently nonexistent. ou arrive at check in and there are twenty people at the opening, count 10 to 15 minutes per person minimum. The flight: late, in a dirty plane, the hostesses jostle, splashes and the breakfast is served by running because it seems that it is already very late to do so and for good reason, we land almost at the same time. Add to that the difficulties to pay a ticket on the site, the total lack of communication (no response on any media available), that's a lot for the same company. In short, we are far from paradise. Low-end company at a bargain price! FR: Quand vous entrez dans un avion d'aerolineas, vous tombez de suite sur la récompense de Trip, ça donne confiance. Erreur, nos 2 vols ont été incroyables, les deux en retards (25 minutes pour le premiers et 1h30 pour le second), aucune information, on ne vous prévient qu'on moment où l'heure d'embarquement arrive, tranquillement. L'enregistrement est long, mais long, 40 minutes pour passer une trentaine de personnes. Suite aux mauvaises critiques sur les forums, et au dysfonctionnement sans fin du site internet, nous avons décidé de nous rendre dans l'agence d'Ushuaia pour avoir des infos sur notre vol de retour qui était pour l'instant inexistant... Bin alors là faut oublier, vous arrivez à l'agence et il y a une vingtaine de personnes à l'ouverture, comptez 10 à 15 minutes par personne minimum... Le vol : en retard, dans un avion sale, les hôtesses sont de vraies brutes, on vous bouscule, vous éclabousse et le petit-dej est servi en courant car il semblerait qu'il soit déjà très tard pour le faire et pour cause, on atterrit presque en même temps. Ajoutons à cela les difficultés pour payer un billet sur le site, l'absence totale de communication (aucune réponse sur aucun des medias dispos), cela fait beaucoup pour la même compagnie. Bref, on est loin du paradis. Pour le divertissement, rien sauf leur show : des passagers non-enregistrés qui se présentent à l'embarquement, ah oups, on a oublié une personne en chaise roulante en bas, désolé... Compagnie bas de gamme à un prix classe affaire !

✅ Trip Verified | Montevideo to Buenos Aires. Airline act as if it doesn't need any clients in every interaction with the customer. I finally managed to book a flight connecting through their hub in Aeroparque in Buenos Aires. The day before the flight, I managed to check in online after only the second attempt, for the system crashed only once. The bag drop, boarding and flight went reasonably smoothly. However, economy seats are small even for a 5'9" person. In flight entertainment was non existent. On board catering options were bland for a 3 hour plus flight. Connecting in Aeroparque, the international connections terminal is more like a holding pen for tourists with a duty free. Dull uncomfortable seats and one catering option with plenty of microwaveable foodstuffs. Second flight went smoothly, pretty quick hop. On the way back, something I have never seen on any airline belonging to an alliance happened: upon trying to ship a box of fragile items, which I have done numerous times in the past with several airlines (even low costs), the check in personnel refused to do so claiming the airline did not ship fragile items. In the end I had to rearrange the fragile items inside my hand luggage and ship it, and carry a card box full of garments that I had to take out of the bag through two flights and an overnight stay at the airport, all while expecting the worst to my luggage. Fortunately, a rigid bag and smart packing with clothes assured the items arrived in an almost intact state. Never again.

✅ Trip Verified | El Calafate to Ushuaia. We are on a 28-day South America Tour from Australia totalling 15 flights ( 13 with Latam and 2 with air Argentina) and the Latham tickets stated 23kg by 2 pieces baggge per person while the Air Argentina tickets stated one piece without specifying the weight. My wife and I had one piece each of 21kg and no carry on luggage. At check in counter today we were told that the limit per person was 15kg so we must pay 1300 Pesos ( approx 40 USD) and the bags went straight onto the conveyor belt without allowing us to reduce the weight by carrying on some items. We have travelled extensively two to three trips each year and never had a 15kg limit. The airline should have specified the limit if it was below the norm and offered the passenger the option of carry on if over limit at check in. This action was blatantly robbery and deserved to be named and shamed.

✅ Trip Verified | San Luis to Buenos Aires. Avoid this airline! Flights from San Luis to Buenos Aires were cancelled throughout the day blaming "meteorologic conditions", even though there was nothing unusual and flights were flying everywhere else with no problem. Customers were advised about the cancellations just minutes before the flight departure (via email), leaving everyone in limbo. When calling customer centre, they were very rude, and said that the tickets did not qualify for reimbursement, only could be rescheduled for another day. Of course, they wouldn't pay accommodation or anything else either. When trying to discuss options with them, they simply hang up. Finally, many passengers opted to take the bus and claim the money later on (good luck with the claim, anyway). Unfortunately, they have the monopoly of many flight routes in the country and there is no competition, so they charge whatever they like for a very poor service. They not only cancel flights with no notice, half of the time there is a strike or some other reason to leave people stranded. Fly this airline at your own risk

✅ Trip Verified | Asuncion to Aeroparque Buenos Aires. This was a return section and my travelling with Aerolineas after some years. I've read some bad press and I recall long haul on dilapidated 747's and 737s 10 years ago. This was a short 1.5 hr flight but international never the less. I require assistance now and this airline provided it with care to attention and in a dignified manner. Check in is good, you receive an email 24 hours prior "looking forward to seeing you" and even a slightly overweight bag was checked in with a wink. How contrasting to my recent Norwegian experience at LGW. Nice clean plane, welcoming well groomed cabin crew along with a standard seating plan. Basic but complementary snack served by very pleasant crew who didn't seem to struggle with English. On time and disembarking with assistance well managed. A thumbs up and now tempted to return to Aerolineas for my next long haul from Europe to South America.

✅ Trip Verified | Ushuaia to Puerto Iguazu via Cordoba. I booked three domestic flights with Aerolineas Argentinas and two were on the regional Austral. The flights were closer to being on time than I experienced with other airlines down here, and basically everything went off without problems. The Austral flights were actually better - the Embraer planes are more comfortable and roomy than Aerolineas Argentinas 737s (which looked new but were a bit cramped) and the Embraer seats even have small entertainment screens (can be hard to get earphones though). You get snacks on longer flights, just a drink on shorter flights, and it might be a regional norm that no alcohol is available.