✅ Trip Verified
| I flew Aerolineas on a two week trip with my family from JFK --> Buenos Aires --> Bariloche --> Mendoza --> Buenos Aires --> JFK. I was always a little annoyed with them. I waited on the phone for 30 minutes the day before my flight to reserve seats for the flights and when I showed up to the airport they had no record of my phone call (even though I had gotten an email with seat confirmation) and they had already given away our seats. Given that we had an international flight on our itinerary, we were entitled to two checked bags for each of our flight legs, and every single time they tried to charge us and we had to remind them that we got two free bags - I think they were trying to dupe us. What was most frustrating was that they cancelled our flight home with just over 24 hours advance notice because of a "technical difficulty" with the plane, and instead of having the direct flight from Buenos Aires to JFK that we paid for, they re-booked us (after 1 hour on hold) on a flight to New Jersey. I had a connection from JFK to Boston that I obviously missed, and ended up having to pay for another very expensive flight. I filed a claim and never heard back. I called once to follow up and after 45 minutes on hold I was promised that all claims were addressed within 22 days. 22 days came and went and I never heard back again. I made four additional follow-up phone calls, and each time I was on hold from anywhere from 10 to 45 minutes before I could speak to someone. Every person I spoke to gave a different explanation - from this is the wrong phone number to claims take 2 months (not 22 days) to call Expedia. When I finally started asking to speak to supervisors, two times I was actually hung up on. It is ridiculous that I paid for a flight to JFK, they cancelled it, offered me a flight to another airport, and when I declined, I can't get my money back. I fly a lot, and this airline is the worst I've come across.