Aerolineas Argentinas

Not Verified | This review is in regards to the cabin crew for our flight AR 1383 on August 20, 2024 from Montevideo to Buenos Aires. They always offer beverages and sandwiches or muffins in Premium Class The staff closed the curtain and started to eat and drink. They did not offer even a glass of water. The got the sandwiches that were supposed to be offered to u.

✅ Trip Verified | Terrible customer service Aerolineas Argentina has the worst customer service. On my flight from Brazil (Rio) to Argentina (El Calafate) they lost my luggage. Now I understand this can happen. At first, they worked very hard to find it, but it took them almost 3 days to find my luggage and send it to my hotel. In the meantime, I had some excursions planned and needed to purchase some basic clothing which was all in my luggage. During the process of filling in all the forms for getting my luggage back they told me all expenses I had to make will be reimbursed. So, when I got home after my vacation, I filled in a online form with all the details they provided me. After a month or so they just sent me an email (to which you cannot reply) that my luggage was delivered, and they didn’t want to reimburse my expenses. There is no phone number you can call or email address you can mail. Only one with a Spanish speaking computer. No real person to get in touch with. Again. I understand that sometimes mistakes are made, and luggage will get lost. But not providing any service and support to get my expenses back is in my opinion not done and not a SkyTeam member worthy.

✅ Trip Verified | On June 7, I paid E-Dreams U$S 1,787.47 x Aerolíneas Argentinas ticket + E-Dreams commission U$S 166.53. The ticket was JFK-AEP-MVD with return MVD-AEP-JFK. A few months ago we were contacted by E-Dreams saying that this flight was not being made, and that they offered JFK-EZE-AEP-MVD with return MVD-AEP-EZE-JFK. We were presented with the option of a 100% refund for changing flights, we opted for a refund. At the same time, the same thing happened to a second person who was traveling the same route, but he made his purchase through Expedia, and they refunded his money within 72 hours. Until today, 12/14/23, I am trying to get my money back, I have called E-Dreams countless times, they say that Aerolíneas Argentinas does not answer their emails or calls. For my part, I have tried to call Aerolíneas Argentinas and they do not answer any phone. To add more, my wife went to the Aerolíneas Argentinas offices here in Montevideo, and they told her that she couldn't do anything, I went too and the same thing happened to me. Aerolíneas Argentinas fails to comply with the flight and does not say how to proceed or facilitate a refund, they pass the blame on to E-Dreams.

✅ Trip Verified | Flew AR on various segments in November - Rio de Janeiro (GIG) to Buenos Aires, Buenos Aires - Puerto Madryn (r/t) and Buenos Aires - Barilcohe (r/t), using both AEP and EZE in Buenos Aires. Pleasant experience on all flights. All flights departed on time, boarding process was well organized, crews were courteous, and complimentary drinks and a snack were served in economy. No issues with checked luggage. Would certainly fly them again.

Not Verified | Flying from AEP to IGU in Prem Economy. I was nervous about what to expect on Aerolineas I have to say that I was really pleasantly surprised (once we got on the plane). Check in at Business was a breeze. Security and Boarding was polite chaos. They had two flights going to two locations boarding at the same gate at the same time. However the premium economy was great, simple but worth the extra. The seats were comfortable and clean (think that armchair type of seats you use to get in business class). Service on this flight was friendly (on others it was non-existant). They provided a sandwich and soft drinks. The best thing though is on every Aerolineas flight my bags were on the carousel as I arrived there. They have some amazing expedited system to get premium bags off which is great.

Not Verified | Our recent trip with Aerolineas Argentinas on the 6th, 7th and 11th was a deeply disappointing experience. Both on the way there and on the way back, we faced a series of problems that negatively affected our trip. On the way out, our scheduled flight to Buenos Aires from Guarulhos was scheduled to take off at 10:50 am. However, we were abruptly informed of a delay with no clear guidance on how to proceed. During the agonizing wait time, we received conflicting information about departure times, and promises of meal vouchers were not fulfilled on time. This forced us to spend our own money on food. To make matters worse, our flight was ultimately cancelled, and we faced difficulties in reaching Aerolineas employees for clear information. After an exhausting wait, we finally received a voucher for a hotel. However, the instructions for finding the bus to the hotel were confusing, and company staff seemed to be disrespectful of our situation. Upon arriving at the hotel, we discovered that Aerolineas Argentinas had only paid for the outward ticket, leaving us with unexpected expenses for the return to the airport. The following night, we faced another long queue at the airport and missed our connection to El Calafate, without any hotel paid for by the company. We were instructed to request accommodation at a hotel in Buenos Aires, but were only given a voucher for breakfast at the airport. This resulted in an extra 10 hours of waiting at the airport, putting a damper on our planned tour. On the return trip, we faced an additional problem, as the stopover in Córdoba was not informed on the ticket, resulting in a 1-hour delay upon arrival in São Paulo. In short, our experience with Aerolineas Argentinas was highly unsatisfactory due to delays, cancellations, lack of clear communication and inadequate support from the company. We do not recommend choosing this airline for future travel. Nossa recente viagem com a Aerolineas Argentinas nos dias 6, 7 e 11 foi uma experiência profundamente decepcionante. Tanto na ida quanto na volta, enfrentamos uma série de problemas que afetaram negativamente nossa viagem. Na ida, nosso voo programado para Buenos Aires a partir de Guarulhos estava marcado para decolar às 10h50. No entanto, fomos informados abruptamente de um atraso sem orientações claras sobre como proceder. Durante o tempo de espera angustiante, recebemos informações conflitantes sobre o horário de partida, e promessas de vouchers para refeições não foram cumpridas a tempo. Isso nos obrigou a gastar nosso próprio dinheiro para alimentação. Para piorar, nosso voo foi finalmente cancelado, e enfrentamos dificuldades para encontrar funcionários da Aerolineas para obter informações claras. Depois de uma espera exaustiva, finalmente recebemos um voucher para um hotel. No entanto, as instruções para encontrar o ônibus para o hotel foram confusas, e funcionários da companhia pareciam desrespeitar nossa situação. Ao chegar ao hotel, descobrimos que a Aerolineas Argentinas havia pago apenas a passagem de ida, deixando-nos com despesas inesperadas para a volta ao aeroporto. Na noite seguinte, enfrentamos outra fila longa no aeroporto e perdemos nossa conexão para El Calafate, sem nenhum hotel pago pela companhia. Fomos instruídos a solicitar alocação em um hotel em Buenos Aires, mas recebemos apenas um voucher para café da manhã no aeroporto. Isso resultou em 10 horas extras de espera no aeroporto, prejudicando nosso passeio planejado. Na viagem de volta, enfrentamos um problema adicional, já que a escala em Córdoba não estava informada na passagem, resultando em um atraso de 1 hora na chegada a São Paulo. Resumindo, nossa experiência com a Aerolineas Argentinas foi altamente insatisfatória devido a atrasos, cancelamentos, falta de comunicação clara e apoio inadequado da companhia. Não recomendamos a escolha desta companhia aérea para futuras viagens.

An hour delay, no apologies nor explanations. Quite some occasional turbulences, again no word from the cockpit. What compensated the whole flight was the incredible good seat pitch and the round of drinks and a cookie (definitely much better than what some self-proclaimed full-service airlines deliver).

Not Verified | Do Not Fly! They will take your money and not refund you. They moved my flight up two hours but sent me an email saying that it was changed to the next day. I called the next day to confirm and they said that it was an error but I would have to still pay for a new flight because I missed the original one that they messed up on. Please please please do not lose your money with them.

Not Verified | It was an international flight and I received lousy food in bad condition. It's unbelievable that they don't offer a minimum service when the tickets are so expensive. Never again!

Not Verified | Non-existent catering, lousy coffee, a glass of water in plastic elements, non-existent entertainment, and aircraft without USB chargers. The chaotic checkin, and staff with rude appearances. El catering inexistente, un cafe malísimo, un vaso de agua en elementos de plástico, entretenimiento inexistente, y las aeronaves sin cargadores de USB. El chekin caotico, y personal con unas apariencias maleducados