Aerolineas Argentinas

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 231 reviews
5/10
3 star Skytrax Rating
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1/10

"service was generally unfriendly"

(Australia)

Trip Verified | Absolutely disgraceful. The airline made us wait 2.5 hours in Madrid to issue our boarding passes. There is no business lounge. The service was generally unfriendly. Everything was an effort. No flat bed. The food came on a trolley and was most unappetizing. No menu printed and only two options. Poor presentation. When we arrived in Buenos Aires, we had to wait 1.25 hours with no announcement or explanation for our luggage. Our luggage was wet and clothes in luggage also wet.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMadrid to Buenos Aires
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will avoid this airline at all costs"

(Argentina)

Trip Verified | A scheduling disaster. Five flights booked, all five were rescheduled. Not only that, but the rescheduling included connections that didn’t make sense anymore: first leg landing after the second leg departs, and with no further options during that day. First, they changed the first flight of five, and only offered to rebook that one for free (even though it affected the following 4) so I had to pay for the change of the following four flights myself. Then, as the dates approached they changed (multiple times) the remaining four flights, up to the point that my last flight is to a completely different city. I will avoid this airline at all costs whenever I have a choice. An embarrassment and a scam.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBuenos Aires to San Juan Domingo Faustino
Date FlownFebruary 2022
Value For Money 12345
no
1/10

"Awful customer service!"

(Brazil)

Trip Verified | Awful customer service! I booked 5 flights with the airline. 1) Customer Service not responsive: I had to miss my 4th flight due to an unexpected situation. The airline allows change/cancellation if it is >1.30hour prior to the flight time - I have tried contacting the airline by calling and WhatsApp, no replies - I had no choice but to forego this booking and purchase a new ticket from a different airline. The WhatsApp reply came 12 hours later and did not even read the chat above. 2) Unclear policies - As a result of missing my 4th flight, the airline automatically removed my 5th flight from the system - The airline did not allow me to check in and I had wasted 1 extra hour in talking to the sales office. The sales office wouldn't issue a new ticket for me as it is "impossible" to fly today now, the earliest flight available is in 2 days which is unacceptable. 3) Awful service from staff - I complained "how am I supposed to know?" that they would remove my 5th flight because I missed my 4th one (they are 1.5 days apart), the staff responded "now you know" - The staff even scolded me for not arriving to the airport earlier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Sao Paulo
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told us we would have to wait 8 hours"

(Canada)

Not Verified | Having booked flight over a month in advance, they over sold the flight. Did not notify us until we were at the check in counter, 90min before the flight. Basically told us we would have to wait 8 hours and hopefully get the next flight. If you are thinking of booking with this airline please reconsider. For your own peace of mind. Customer service is not in their intentions, only taking your money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Tucuman
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I have not received a penny"

(United States)

Trip Verified | Absolute disgrace. By far the most sketchy, unprofessional airline I ever dealt with. Flights canceled due to Covid. Argentinean Airlines have disconnected all phones and no one ever replies on WhatsApp. I mean using a free app to communicate with customers - all you need to know about their level. I have received one reply saying that they have reimbursed me on November 30th. It's February and it's clear that that's a lie - I have not received a penny. By the way, I have paid for flexible ticket, so it was refundable regardless of the Covid situation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to El Calafate
Date FlownNovember 2020
Value For Money 12345
no
1/10

"still no reimbursement or even reply"

(Belgium)

Trip Verified | By far the worst customer service I have ever experienced (basically there is none). One of these airlines where things are ok as long as there is no issue, otherwise you are in for a treat. Flight cancelled in April (no reason provided but covid would be the logical guess) and still no reimbursement or even reply to my many requests over the last 8 months. There is no number to contact the company, they only give you a WhatsApp number to call (no one answers) or ask you to do so on Facebook (and again they do not reply).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIguazu to Barliloche via Buenos Aires
Date FlownApril 2020
Value For Money 12345
no
1/10

"nothing approached business standards"

(United States)

Trip Verified | Buenos Aires to New York. My first and last international flight with this airline. Literally nothing about our experience approached business class standards for a full-service airline: inattentive and rude flight attendants who were absent for most of the 11-hour trip and routinely ignored call buttons; no preflight drinks or even water or hand towels; I had to ask for an amenity kit as the crew forgot to hand them out; they banned the use of the front lavatory claiming it was "company policy" and did not clean the two others very often. The onboard entertainment was non-existent and no one was watching any of the few movies offered. It gets even worse: the meal service was the worst I've ever had in business or first class on any airline. It came not on a plate but in an aluminium foil-wrapped tin container and was inedible. Our flight departed at 11:30 pm and they started meal service two hours later, which is unacceptable for passengers who want to eat and go to sleep. I'm a Diamond Medallion with Delta, so at least I got the miles, but Skyteam needs to seriously rethink having this airline as part of its alliance.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBuenos Aires to New York
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"our tickets were cancelled"

(Sweden)

Trip Verified | Buenos Aires to Mendoza. We had booked several flights with Aerolineas Argentinas but me missed the first one due to a cancelled flight to Argentina (not Aerolineas Argentinas). So we missed that flight but bought a new ticket to our first destination. Did not think much of it until we were at the airport for our next destination. We were informed that since we missed the first flight, all our tickets were cancelled. To avoid this we could pay a fees for no-show and other penalties for a total of USD 688 per person. That is more then the tickets cost! There was no email that informed of this. The interest of ground staff to resolve this was zero. it more felt like extortion. It we at least got an email saying that since you missed your flight you have to confirm the rest of your tickets then we would have had a chance to at least avoid a very stressful situation. Our carefully planned vacation is shot. We are trying to get new tickets but will miss several of the planned activities. We are losing time (sitting at airports). We are losing lots of money (buying new ticket) but not Aerolineas Argentinas again! Avoid if at all possible!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Mendoza
Date FlownNovember 2019
Ground Service 12345
Value For Money 12345
no
10/10

"comfortable seat for economy"

(Chile)

Trip Verified | Santiago to Buenos Aires. Excellent. No problems at all. Will fly again. Great staff at both airport and plane crew, clean aircraft, comfortable seat for economy class flight departed on schedule and arrived 10 minutes before.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantiago to Buenos Aires
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never book this airline again"

(United Kingdom)

Not Verified | COR - EZE (Buenos Aires). Our first and last flight with this airline on 12/06/2019. The flight was 2 hours late leaving Cordoba, with no reason given for the delay. We were not informed until after check in and the only information about the delay was on flight departure monitors in the departure lounge. In spite of having a long haul, international flight connection with Air France (a SKYTEAM partner airline) on arrival in Buenos Aires, Aerolineas staff showed no concern that we might miss the connection and when asked whether it was necessary to change terminal in Buenos Aires to make the connection gave erroneous information. (We were told it was necessary to change terminal when in fact it was not). On arrival in Buenos Aires we had 59 minutes to check which terminal our onward flight was departing from and make our connection. No assistance of any kind was given by Aerolineas staff. We made our connection but our luggage did not, inspite of being checked through to its final destination on check in. We understand that our luggage has followed on a later Aerolineas flight, via Madrid, but we have yet to receive it. We received an email on return home from Aerolineas Argentinas, sent on the same day of departure, 3 hours after the flight should have left Cordoba and actually at around the time of arrival in Buenos Aires. It declared that the flight departure time had been re-scheduled! In 35 years of international travel, I have never experienced such utterly brazen incompetence on the part of an airline carrier, whose flight attendants were unconcerned, utterly unhelpful and ignorant of international flight connection arrangements with a SKYTEAM airline partner. Of course, we will never book with this airline again and cannot recommend it in any way.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCordoba to Buenos Aires
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no