Avianca Ecuador

✅ Trip Verified | I travel a lot and have flown with many different airlines but this is the first time I had a Roundtrip with Avianca, and the experience was not great at all. The staff is not the nicest and are simply rude - no customer service skills at all. On my way to the Galápagos Islands, my flight was pretty much empty and a family with a baby wanted to sit together, being that their row was empty, the flight attendants refused them sitting next to each other - where as other airlines do not have a problem with that. Mind you this was all in the same economy cabin, no one was trying to upgrade their cabin, simply just sit next to one another. On my way back from Galapagos, my flight again was not fully packed and in one of the overhead bins, there were many book bags and a small space where I attempted to put my large should bag. There wasn’t space for another book bag or carry on suitcase but there was just enough room for my shoulder bag, to which the flight attendant basically yelled at me for and asked to take it down. 5 minutes later, the overhead bin which I attempted to put my bag in, was closed with no other bags put in. I am dissatisfied with the customer service of this airline. Not even mentioning that they won’t offer you a simple cup of water unless you pay $4. My family traveled from NY to Ecuador, which is a 6 hour flight, they also complained about not even being offered water or a snack. Absolutely ridiculous. I traveled from Colombia to Ecuador which was an hour flight with LATAM and was given a drink and two snacks. Will not be flying Avianca and will be discouraging others from flying with them as well.

✅ Trip Verified | I am 5'10, 225 lbs. My knees were crushed by seat in front of me in the upright position. There was no room for my backpack with only documents and cell phone accessories in it under seat in front me. Everyone in seat adjacent to mine were miserable as was i for a long all-night flight. The Air did not work properly blew warm air, if any at all, on a very full flight. No monitor to watch anything, there was no WIFI or it did not work properly there was no charging port for a cell phone or anywhere to plug anything in. They did not offer Water or anything for that matter. It was the worst flight I have ever been on in my life. I will never use this Airline ever again.

✅ Trip Verified | Their seating arrangement is a joke and represents everything wrong with capitalism. Even though the flight was "only" less than 4 hours, your mind projects this discomfort as one full eternity in hell. Nobody taller than 180cm will enjoy the ride, unless they love suffering and narrow spaces. I'm 185cm and my knees kept pushing into the metal parts of the hand rests in front of me (window seat). I was just lucky that there was a much small person sitting next to me that did not need as much space. The moment you put 3 people above 180cm next to each other, it's game over. I don't care about the onboard service because most of the time I bring my own snacks for the journey. I don't care about onboard entertainment for the same reason. I only care about the basic comfort (not even higher echelons of comfort that Karens would be fighting teeth and nails to get) but Avianca fails to deliver even this basic thing. It's honestly sad. If I could choose one superpower for one day, I would choose one that allows me to make all the Avianca board members to take a 4-hour Avianca flight in Economy seats to rethink their lives.

Not Verified | This was the worst airline which we took a flight with. We both got charged for our bags. Weight of both was OK in limit, one of them was by few centimeters bigger, dimensions of other were OK, still got charged.

✅ Trip Verified | Worst experience ever. Their system never works, customer service is bare minimum, flights get canceled and you are not informed. I trusted this airline to help me get to Quito for a connecting flight. I missed my flight back home and had to rebook the entire trip.

✅ Trip Verified | The worst company ever! They overcharge for everything. I booked on there website and it said nothing about different fees for Ecuadorians and foreigners but then they charged me 150$ to fly and said they will charge another 150$ to go back home. The customer service never answers and will not refund me for the money.

Not Verified | Still waiting for a refund from September 2020. Terrible customer service. I am trying to reach out to someone and get help but it is impossible, no body replies to my emails and if you call them, you can not talk with the department in charge of refunds.

✅ Trip Verified | Horrible experience, we bought tickets for Galapagos and when me and my family arrived to the check in we were we need to pay 120 dollars more for every ticket (we are a family of 5) because we are not Ecuador citizens. This was not written anywhere on their site/on the ticket/ or while purchasing the ticket. They argued there was a pop up screen when we bought the ticket which is just making no sense and is actually a blackmail. Would not recommend flying with this horrible company.

Not Verified | Charged us an extra $150 per person at the gate. Said we were told and that it was in our confirmation. When we showed them that our confirmation showed nothing we were told that we still owed $300 for the two of us, almost the price of our tickets, even though we showed proof. The people at the counter were rude in explaining and persisting, even though we showed proof that we did not have to pay. It was so bad that We would have cancelled our flight on principle but the rest of our itinerary in the Galapagos was non refundable.

✅ Trip Verified | Beware of flights from the Galapagos Islands. Because we don't understand Spanish, we bought a ticket on the Avianca English website (because it is in English, I naturally believe, that the site is intended for foreigners). I checked in the day before, add our passports and got the boarding passes. But we didn't know if we should go straight to the plane (because of covid, etc...), we went to the counter. There they told us that they wouldn't let us on the plane, that we had to pay $150 per person because we are foreigners. If they have different prices for foreigners and for locals, OK, but we would like to know when we buy the ticket, agree and pay directly. This seemed to us like blackmail or a scam. "Don't pay another $150, your ticket will be forfeited, because we won't let you on the plane." I've never experienced anything like this and I've been flying all my life and very often. And on top of that, the completely unprofessional behavior of the manager, who didn't even want to tell us her name. Because we were 3, it cost us an unexpected $450 more. What more can I say....Avianca never again. The rest of the trip we were flying by LATAM and it was perfect.