Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 548 reviews
6/10
4 star Skytrax Rating
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7/10

Aeroflot Russian Airlines customer review

(United States)

It seems the common thread with most fliers on Aeroflot is that planes and flight service is good but the Airport in Moscow is no where near international standards. I agree! I flew one way from Yerevan Armenia to Moscow and on to Los Angeles. New Airbus planes good leg room and above average meals. The flight crew seemed like they would rather be elsewhere and were not very interested to assist when someone had taken my seat. I had to stand for a while and then took matters into my own hands and found another seat.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aeroflot Russian Airlines customer review

(Norway)

Oslo - Moscow - St Petersburg return. Fine crew meals and planes. Boarding in A319 in Oslo took some 40 minutes most of which were spent inside the aircraft waiting for other passengers to take their seats - thanks to lack of management and guidance from the cabin crew. Due to this arrived to Sheremetyevo D with a 35 minutes delay cutting my connection time down to 40 minutes. Passport control /customs very fast. Waited for luggage about 15 minutes. Ran to the transfer desk where two of the three staff said they can offer re-booking for a later flight to LED. However the third representative was extremely helpful did few phone calls to warn the gate that I am coming and basically ran with me through the corridors carrying my luggage to the LED flight gate. Unfortunately the flight to LED was delayed people were standing at the gate for 40 minutes hearing no info but only "5 more minutes!". Finally the gate personal announced cancellation of the flight and we were rescheduled for the flight departing in 2 hours. On the way back from St Petersburg everything went smoothly I even did not need to pick up my luggage at Sheremetyevo for customs clearance. Service and flights were just great. Aeroflot does change for the better but has to put more effort into ground staff training and customer service. English training for the crew is necessary as well. As for lack of smiles - I guess this is simply a cultural feature - Russians generally reserve smiles for situations of fun and/or pleasure and apparently Aeroflot staff do not feel much of either at work.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Aeroflot Russian Airlines customer review

(United States)

I expected to fly from Moscow to Stockholm on December 26 2010 but the flight was first delayed several times and then cancelled. As a result I reached Stockholm on December 28 - after waiting in Sheremetyevo for more than 2 days and nights without any information food or lodging. The electronic screens displayed misleading information about many flights that were delayed or cancelled. I found out that my flight was about to depart merely by chance from my fellow travellers. After registration it was impossible to find any representative of Aeroflot in the international terminal D - they were just afraid to get out to the angry crowd and when they finally ventured they could not answer any questions and would not give their supervisors names. The new beautiful terminal is a mess without those who are responsible for customer service. I felt trapped and betrayed.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Aeroflot Russian Airlines customer review

(Netherlands)

Amsterdam to Bangkok via Moscow Sheremetyevo. Amsterdam to Moscow can be compared to a flight with any European airline you get even a warm meal. Moscow to Bangkok was excellent service was good even though the crew did not speak good English. Announcements in English were very difficult to understand. You get a warm meal twice and in between drinks and snacks. The selection of drinks is awfully poor for a long haul flight. Aeroflot does not serve any alcohol on flights to Bangkok but they also have not replaced those alcohol drinks with anything else. You are served only Cola Fanta Sprite water tomato juice apple juice or orange juice tea and coffee. Inflight entertainment was excellent with many films and games as well as music. The only negative thing we could find was the fact that Russian passengers do not take safety matters very seriously. We heard mobile phones ringing and passengers going to use the toilet during approach! Apart from the routine announcements and checking seat belts the crew was not interested in telling passengers to behave.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Aeroflot Russian Airlines customer review

(Thailand)

Bangkok-Moscow-Prague and return. I tried Aeroflot again and my decision was made on the basis of the facts that they use new A330 on their longhaul which is a big step forward compared to their Il96 Russian aircraft and Aerflot flights and Skyteam partners moved to the newly opened Terminal E and D in Sheremetyovo which is supposed to shelter the passengers from the horrors of what is now called Terminal F. The flight from BKK was okay check in was problem free the boarding process was chaotic as usual and staff completely uninterested to help. To my horror we parked at the older terminal and it was the same story all over again. Horrible terminal with sad staff barking at passengers overcrowded old terminal with people sitting on the ground. I consider it as false advertising and clearly the airline lied as my reservations stated all flights were to fly to/from the new terminal. The A330 new and still clean onboard entertainment limited but okay a small number of films and a very limited music choice. The food was good and portions sufficient only one drink then totally zero cabin presence. After the meal the crew hid for at least 8 hours at the back of the plane and ignored many calls for service. They shamelessly kept hauling business class food for what it seems as their own private party at the back galley. Toilets filthy as no one checks on them. The same thing at the return flight. Beware that Aeroflot Bangkok flights are predominantly family oriented so there will be a large % of infants on board which can get very tricky with a plethora of babies yelling all through the red eye flight in unison. Aeroflot's greatest weakness is in its crew - sad robotic and no eye contact whatsoever. Thanks for the flight but I guess Ill give someone else my business until I see a considerable move forward from Aeroflot.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Aeroflot Russian Airlines customer review

(Greece)

Athens to Moscow Sheremyetevo return. New A320 polite staff good food. Price was cheap. I would fly again with Aeroflot.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Aeroflot Russian Airlines customer review

(United Kingdom)

London-Moscow-Bangkok price way cheaper than competitors when we booked planes seemed pretty new decent choice of films music games etc so-so - food. Staff extremely unfriendly no alcohol in economy 3 hours in Moscow. Would always have to be way cheaper than better alternatives such as Thai Etihad Emirates for me to use them again. However much better than Royal Jordanian who we used to BKK last Christmas - they were truly appalling.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Aeroflot Russian Airlines customer review

(Denmark)

Copenhagen - Moscow - Havana. First flight an A319 seats quite comfortable with good legroom and delicious dinner. Moscow-Havana new A330-200 seats good although they don't recline were much. The biggest drawback was that IFE offered a very limited amount of movies and TV shows no where near main competitors.
Seat TypeEconomy Class
Value For Money 12345
yes