Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 495 reviews
6/10
4 star Skytrax Rating
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9/10

Aeroflot Russian Airlines customer review

(United States)

Moscow DME to Saint Petersburg. Check in was easy. Friendly smiling cabin staff who could communicate at a basic level in English. They passed out candy before takeoff and a mid-flight snack of tea/coffee apple juice and some sort of wafer dessert - distributed newspapers as well. Seating was comfortable with plenty of room.
Seat TypeEconomy Class
no
10/10

Aeroflot Russian Airlines customer review

(France)

I just returned from a tradeshow in the Ukraine. Aeroflot offered the best fare and connections from Nice (via Moscow) so I took a chance - begrudgingly. Brand-new airbus aircraft smiling cabin crew leather seats and plenty of legroom. The crew came and greeted me to thank me for flying them - a nice touch. The food was good - even in Economy. Shrimp smoked salmon a lovely cod dish - very unexpected.
Seat TypeEconomy Class
no
8/10

Aeroflot Russian Airlines customer review

(Taiwan)

Seoul-Moscow-Warsaw return. Great fare (just 845USD roundtrip) great food onboard. Some delays on both legs but that didn't bother me much. Good news is that Moscow airport has been renewed Wi-Fi and clean air (smoking allowed only in special cabins). They've banned alcohol on board so no more drunk passengers and fights for seats!
Seat TypeEconomy Class
no
9/10

Aeroflot Russian Airlines customer review

(Russian Federation)

LED-SVO. During this one hour journey the crew managed to serve newspapers drinks (with coffee/tea) plus a nice sandwich. New A320 everything went smoothly. Recommend on this busy route between 2 Russian main cities.
Seat TypeEconomy Class
no
7/10

Aeroflot Russian Airlines customer review

(United Kingdom)

LHR-Moscow. On arrival asked if possible to have an exit row seat. Was advised of a €45 charge which was then waived which was a nice start. Aircraft then boarded one hour late and one hour taxi/waiting to take off which made it 2 hrs delayed. Cabin crew efficient but poor command of English. Good leg room/comfort with food as expected on an Economy ticket although alcohol has to be paid for.
Seat TypeEconomy Class
no
9/10

Aeroflot Russian Airlines customer review

(Japan)

Istanbul-Moscow-Tokyo (Narita) Economy. Was not expecting much when I purchased the cheapest one way ticket I could find. Check-in at Istanbul despite having a 20 mins wait was friendly and easy. Flight to Moscow delayed 30 mins but the cabin interior was clean and brand new if a bit spartan (no inflight entertainment). Still the seats were comfy and the flight attendants courteous. Moscow-Tokyo leg was great. The seats were comfortable flight attendants friendly and everything went smoothly. My only real complaint is that the choices on the inflight entertainment on this leg were slim but at least it was there.
Seat TypeEconomy Class
no
na

Aeroflot Russian Airlines customer review

(United Kingdom)

Heathrow to Shanghai via Moscow. London-Moscow flight was pleasant on a modern plane with plenty of leg room and as a short haul flight works well. However from landing in Moscow to reaching Shanghai was awful. Transit through Moscow is embarrassing - one desk with rude and unpleasant staff. I advise you to run off your plane if you have a quick connection because I have no doubt that they don't co-ordinate transit passengers and the plane would leave without you no effort made to fast-track those with short connections. One desk one security machine. The plane from Moscow to Shanghai was late and outdated with less legroom than the short haul flight from London no entertainment and food that was awful. Unfriendly cabin crew. Everything that could go wrong did go wrong. Yes it is cheap but there is a reason why it is cheap.
Seat TypeEconomy Class
no
1/10

Aeroflot Russian Airlines customer review

(India)

Delhi-Barcelona. I could not check-in online so called up the airlines to find my flight was re-scheduled. My connecting flight had been rescheduled so that my transit took 24 hrs and they wouldn't provide any sort of accommodation. Moscow airport contains narrow corridors with duty free shops food must be paid with Russian money. There was free Internet but only in a few places with low wifi signal. Plane food was bland and mediocre. Average service.
Seat TypeEconomy Class
no
6/10

Aeroflot Russian Airlines customer review

(France)

Moscow-Delhi Economy. Cabin almost full helpful and smiling stewardesses despite demanding passengers regarding their choice of meals. Missed a glass of wine but no alcohol on this segment.
Seat TypeEconomy Class
no
9/10

Aeroflot Russian Airlines customer review

(France)

Paris CDG to Beijing Capital via Moscow Shemereteyevo. All flights were on time with good service on board. Inflight entertainment includes several films in French and meals were good. We flew A319 320 and 330 all in good condition.
Seat TypeEconomy Class
no