Aeroflot Russian Airlines

SVO-HKG in the new 777-300 ER. Comfort is fantastic - I would say much better than even Cathay new business class let alone European airlines. Staff attention great. Food could be more imaginative and refined but generally very good quality. Lounge at SVO old terminal F is incredibly old and not good. I would recommend taking a short walk over to the lounge in the new terminal E instead. Aeroflot making a strong effort in long-haul business class to get closer to the leading airlines and is on the right track!

In the last year I have flown TLV-SVO and return about 5 times. Good service very friendly staff new aircraft's - every time I have had very good experience.

Flew YYZ-MOW-YYZ. Both flights were excellent. Sheremetyevo airport very modern comfortable there was barely any line-up for customs and security screenings. Security was painless compared to the US and Canadian ones. Food was great I asked for an extra meal on both flights and they gave it to me. The offered wine for free in economy class. FA also friendly. The only concern is the delays. When I flew there the delay was 40 min on the way back the washroom broke down in the aircraft so the delay was 4 hours. They gave us meal vouchers so we got free food at SVO.

On September 7 2013 300 hundred people with small children were kept for 4 hours in Sheremetevo because the aircraft and crew were waiting the group of transit passengers. (Flight SU 0102). It was the difficult long flight to New York - 9.5 hours plus 4 hours delay. Many passengers among these 300 hundred people lost their connections. It is shameful. My seat was between two large men and it was very uncomfortable I had only a half seat for myself. I will avoid Aeroflot flights since this event.

We flew JFK to Moscow and the returned St Petersburg through Moscow to JFK an 8 to 9 hour flight. All aspects were better than most carriers I have flown. Check in was professional the flight attendants were attentive the two meals served and the food tasted good to very good. The plane an Airbus 300 as I recall was clean and in good condition. The entertainment system gave free movies (free ear buds handed out) music and TV. The luggage arrived with us. The connection in Moscow was easy. I have only good things to say about my experience with Aeroflot. I would absolutely fly them again and the cost was about 1/2 what it would have been on Air France.

Krasnodar - Moscow - Omsk. Check-in in Krasnodar was chaotic and no drop bags and run counter. (It was peak summer season). The actual flights were OK. I received my preferred seats on both flights and quite good English spoken by cabin staff. Reasonable meals were served on both flights evening though the Omsk sector started at 1.40 am. Both sectors were fairly well on time although departing Krasnodar was a little late (because of the problems with checking in. No entertainment on either flight - both around 3 hours).

CDG-MOW-OVB. Upgraded to business class. Compared with Air France Aeroflot offers a great service in business class with a small gift and more choice of meals. Easy transfer at MOW. Flew an A320 with a good seat. No difficulties to sleep. Back in a IL96 nice 4 hr flight with a consistent breakfast (two choices). Crew sometimes rude but overall friendly. Lounge in MOW very quiet not many people attending. MOW-CDG on time again good service good (hot) meal and nice crew. Very good value for the money.

Moscow to LHR. Flight delayed though just half an hour then bussed from Terminal D to the far side of F. Bus stopped about a hundred metres from the steps to the aircraft as the heavens opened. 50 people ran at once to try to escape the deluge. Utter chaos and appalling management by Aeroflot. Cabin crew were singularly unhelpful saying to a passenger who complained "it's not our decision". It took a good half hour from when the door was closed to take off which added to the frustration of the delay. But once airborne things took a turn for the better. The Cain crew were personable and efficient. Dinner was served promptly and was tasty. Impressive too was the nutritional information next to each dish - calories protein carbohydrates. The Italian red wine was more drinkable than many I've had elsewhere. IFE was via individual players that were handed out after a polite request. Reasonable selection of films. Spent a further frustrating 30 minutes in the hold before landing 90 minutes late. Luggage took another 20 or so - definitely not treated as priority. Despite some positive aspects overall this was a disappointing experience.

Moscow-Tenerife on A330-300 long haul. The service was incredible (actually as usual on Aeroflot long haul flights in business class compared to short haul it is better). Our plane was delayed but we arrived only 7 minutes later than it was proposed). Cabin was originally designed for EgyptAir and it was very good. Entertainment system has a big variety of films and all films can be watched in either Russian or English. In my opinion Aeroflot on long hauls is much better than the majority of other European airlines.

London to Hong Kong via Moscow return. All flights you couldn't fault food of good standard flight attendants smart and professional great selection of entertainment only problem was other passengers getting up before plane had stopped at terminals. You know who you are and it makes life very difficult for the flight attendants.