Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 523 reviews
6/10
4 star Skytrax Rating
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4/10

Aeroflot Russian Airlines customer review

(Belgium)

BRU-SVO-PVG in Economy. BRU-SVO on a small airbus no inflight entertainment and the staff's ability to speak English was average with a smile every now and then. I got a small warm meal for the 3.5 hours flight. Transfer at SVO airport was below average. Friendliness was unknown. SVO-PVG on a brand new A330 with decent leg room and various movies and music on individual inflight entertainment system. I got 2 warm meals though only drinks during meals and not in between. PVG-SVO - old Boeing 767 no adaptive head rests small leg room very little seat recline and no individual inflight entertainment. On boarding I went to sleep so missed the menu card. During mealtime I asked what was provided and got an extremely rude answer. No smile tossing objects at me instead of handing over - very disappointed by service. In general I wouldn't recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aeroflot Russian Airlines customer review

(United Kingdom)

IST-SVO-PEK return. Pleasantly surprised. 200€ cheaper than everyone else. New clean A330 aircraft with good IFE for long-haul flights. Good food. Language skills and friendliness of staff fair. Last leg back home to IST was with an old IL96. All in all would definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeroflot Russian Airlines customer review

(Australia)

PEK-SVO-BCN-SVO-PEK in Business class. PEK-SVO and SVO-PEK flights on A330-200 and A330-300. SVO- BCN-SVO on A321. Staff spoke good English food was tasty and served with good china. Amenity bags given out on all legs including European flights. Drinks are good. A330 seats are not full flat but managed to sleep on both legs. A321 seats are real business class seats not economy seat with empty middle seats. AVOD pretty good plenty in English. Business lounge at SVO Terminal F is new but Terminal E is in pretty old - could not find a seat. Lounge food and drink limited. Transit at SVO was not as bas as expected. Issuing business lounge at transit desk can be pain as you need this access card to get into lounge but you can only get the access card through transit desk. No priority boarding on all legs. I will definitely fly Aeroflot again if they keep the standard.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aeroflot Russian Airlines customer review

(Germany)

Munich-Tokyo - pleasantly surprised. Plane from Moscow to Tokyo was brand new. Very good and extensive entertainment program with many choices. Tickets were cheap. Stewardess was nice and the food was good. The big downside however is Moscow Airport. Other shops close early and the prices are very expensive the staff seems a bit careless. Just doesn't manage to keep up with bigger airports.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Aeroflot Russian Airlines customer review

(United Kingdom)

LHR-to Dubai via Moscow. Moscow to Dubai the planes were old with no inflight entertainment. My friend ordered vegetarian food before the flight however she ended up with no inflight meal both ways. If your flight is long haul then I would not recommend this airline. For shorter distances it is fine. General staff service was poor and none could speak other languages apart from Russian. Limited food and if you required a drink you needed to help yourself at the end of the aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Aeroflot Russian Airlines customer review

(Australia)

HKG-SVO-HKG A330 Economy. Both legs slightly delayed planes reasonably well kept and seats are comfortable with average pitch and recline. Limited choice of movies and TVs on the seat back AVOD IFE. Food was ok. 2 meals but no mid-flight snack for the 10hr flight. Plenty of water runs. Crew pleasant enough.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Aeroflot Russian Airlines customer review

(Netherlands)

Amsterdam to Hanoi with a stop in Moscow. Delay in Amsterdam because of overbooking and stranded in Moscow. Now one day later I'm still in Moscow. Aeroflot gave explanation. Together with 10 other people we were guarded to a non visa area in a nearby hotel. We received no communication no new boarding pass and service is lacking. We're not even allowed to leave our hotel room. No sign of Aeroflot within the last 36 hours! The hotel guard explains that lost passengers arrive here every day and that this is very common. The whole service is horrible but the worst part is that really nobody cares! Don't expect any service or any communication. We also didn't received our luggage although it's still here at the airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Aeroflot Russian Airlines customer review

(Netherlands)

SVO-PVG. 767-300ER 45 mins delayed departure and arrival twice. Seating was ok personnel somewhat friendly only small central screen with Russian movie as inflight entertainment good food with drink rounds no rounds in between. Old style experience. Good price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeroflot Russian Airlines customer review

(Israel)

TLV-SVO-PEK return. TLV-SVO on time excellent ground service quick check-in. Aircraft a little bit old but well kept no entertainment but very nice and good service. SVO-PEK on time good transit arrangements A330-300 - new aircraft good service and meals. PEK- SVO on time B767 - again good service and meals. SVO-TLV - a long walk from arrival terminal to departure terminal very comfortable waiting area A330-300 - brand new aircraft good entertainment and very good crew service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeroflot Russian Airlines customer review

(Sweden)

SVO-DEL A330. First time with Aeroflot was a pleasant surprise. No trouble at all and a very professional service. Vegetarian meal had been ordered and was delivered without having to ask for it. On one leg the food was a disaster but on the return flight it was really good. Nice selection of games music and movies. Transfer at SVO very smooth nice connected terminals. Our cabin baggage was never measured even though its size was obviously very close to the limit.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes