Aeroflot Russian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 595 reviews
6/10
3 star Skytrax Rating
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Aeroflot Russian Airlines customer review

(Australia)

Our plane was not in order after 3 hour waiting within the plane without electricity a/con and water we were told to leave the aircraft. Our flight SU 2461 from Paris to Moscow has been cancelled. It was night time and CDG airport had been closed. Two hours later we were back to the departure hall (through customs receiving baggage back etc). It was 2.30am. They gave us a hotel until 8am. We were told that Aeroflot would send another plane the next morning to pick up all passengers. But as usual it was too expensive for Aeroflot. Instead of another plane they started to check-in passengers on "free" seats for other Aeroflot flights. It was 7 hours of chaos. No one from Aeroflot was there no order no food no water. At the end we were checked in (with 13hr delay) but our baggage was left in CDG. We received it end of next day only. No simple "sorry" from Aeroflot no compensation etc. Will never use this airline in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Aeroflot Russian Airlines customer review

(Sweden)

ARN-SVO-BKK return on A320/A333/B773/A319. Nice new planes and all on schedule. Food varied between fair and bad. No alcohol available due to past troublesome experiences with drunk passengers. Few smiles from staff but service good. IFE very good on B773. If food a bit better and wine available I would have rated a 4 star experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Aeroflot Russian Airlines customer review

(Thailand)

AMS-SVO with KLM and SVO-BKK on A330 flight number AFL270. The airplanes are good however the transit service is really poor this might be because of the airport it is hard to figure out your flight gate and it is complicated to get information from the staff. Waiting hours are awful I expected to get some sort of cabin or something upon arrival but sleeping on the floor buying your own drinks is about it. I won't fly a non direct flight with Aeroflot anymore it's not worth the money you save.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Aeroflot Russian Airlines customer review

(Ukraine)

ODS-SVO-IAD Economy. Great value if you want a good price good food and don't mind not having the latest IFE or can read Russian newspapers. Security can be slow transferring at Sheremetyevo but then again international transfers at USA airports are slow too. Plane for about a 2 hour time to make transfers when in terminal D. Staff on the legs I was on were friendly and helpful. It helps a lot to speak Russian or at least some Russian words.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Aeroflot Russian Airlines customer review

(United States)

First the entertainment system did not work both coming and going-making a very long flight. The windows were dirty with grease marks from prior passengers. I requested vegetarian meal six months earlier but was told they did not have any and received 1 small salad and cup of fruit for meal next meal - nothing! The flights also took off late for each leg of our destination. Although price was good I would pay more for another airline that had working equipment and clean plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Aeroflot Russian Airlines customer review

(United States)

Roundtrip from Dulles International Airport to the Czech Republic stopping in Moscow. Dissatisfaction is the word that came to mind repeatedly during these series of flights. The food was excellent. Served on time and hot on each of these flights. Very consistent. The cost was excellent compared to other airlines offering the same trip. It was downhill from there. Of the total 4 flights required to make this trip zero were on time. Every single flight left late. This is clearly a normal practice for this Airline based on my experience. The initial flight to Moscow from Dulles (10 hours or so) had no working video displays for entertainment. There was working music but the headphone connector on the seat was shorted and would barley play sound in mono and only if held in a certain position. After landing and proceeding to the terminal in Moscow there was complete chaos. The airport appeared to be clean and new with lots of English signage however some of the people working in the terminal seemed to be avoiding anything that resembled being helpful. Most seemed to have attitudes for some reason. Russian passengers herded like cattle to the tiniest security checkpoint area that I have ever seen. There were 4 lanes for 300 people. The return flight was worse. After I reached Moscow from the Czech Republic there was more herding to the security checkpoint. This time a customs representative sat at a desk near by reading a book as a few hundred people waited in lines that barley moved. I asked the person reading the book if I was standing in a special line or something since the signs were not in English she responded that I should find another line in a tone that indicated the I was disturbing her. I eventually wasted an hour before I discovered that I was in the area of customs for domestic flights and not international. The International flight area took 3 minutes to process. This theme of herding and poor manners played out at every airport except for the final destination back in the US. I will never fly Aeroflot again. I would never recommend this airline to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Aeroflot Russian Airlines customer review

(Hong Kong)

Moscow-Hong Kong flight was well below my expectations. Terminal F has been revamped with too many shops and not enough seats. Passengers camped on the stairs and the floor. As there were other flights to China departing from nearby gates almost at the same time one can only imagine the pushing shouting and queue-jumping. Allocating more space to people and less to shops would help address the problem. We boarded on time but some passengers had so many duty-free shopping bags that overhead storage soon reached maximum capacity. Tempers flared departure was delayed. I had to keep my backpack under the seat thus reducing that precious little space. After takeoff we were told that the entertainment system was out of order. No films no music no games. nothing. I had ordered a vegetarian meal at the time of buying the ticket online 6 months earlier and this is usually a very tasty Asian- style hot meal. This time my name didn't appear on the flight attendants' list despite being clearly indicated in the electronic ticket in my possession. Flight attendants ignored the issue and just apologized for the mistake. The best they could offer was a normal tray with two small salads instead of one. A few hours later when they served breakfast I realised that 2 out of 3 standard options were ok for vegetarians. Why wasn't a breakfast tray offered to me at dinner time? Flight attendants started serving tea and coffee. Due to turbulence they had to stop serving hot drinks and at least 100 passengers were left without any hot beverages to accompany their breakfast. The turbulence ended but serving hot beverages was never resumed. All in all not the best experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Aeroflot Russian Airlines customer review

(United States)

The servers were very professional and efficient and the planes were good. Our flight out of St. Petersburg was a disaster due to the lack of communication and inattentive flight representatives. We were booked on a 6.30 am flight to Moscow and were finally rebooked for a 2.40 pm flight. We were at the airport at 4 am and the plane left at 3 pm - that's 11 hrs in the airport. We missed our connection from Moscow to NY finally arriving in Orlando with no luggage. It was a nightmare.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Aeroflot Russian Airlines customer review

(United States)

Our flight going over from JFK to Moscow was good as well as the food. However on the way back home from St. Petersburg is where all the problems started. Our original flight was delayed 12 hours which meant missing all our connections. We stood in line for 5 hours. The service at the airport was horrible. No one would help us get a flight. After many hours different lines talking to many representatives we made a call to our Travel Agent and the Emergency help number that we had. Only after these calls were we able to get another reservation home. The flight was fine but the on ground service is far from good or caring.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Aeroflot Russian Airlines customer review

(United States)

Sep 13 2013 back from Russia to the USA. Flight 1481 Moscow-New York. I have been travelling Aeroflot for many years but I have never had such an uncomfortable seat in my life. Seems like the seats were designed by Gestapo for torturing passengers for 10 hours. Short narrow leaned forward! I will never understand the purpose of the head piece which makes your head protrude forward even more unless you are more than 2 meters tall. I felt very uncomfortable and tired. It was especially bothersome due to slow food service (it took the flight attendants about 2 hours to serve lunch and tidy up).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes