Aeroflot Russian Airlines

SU106 SVO-LAX Jan 11 2014 on A330-300. This was some older version airplane I was seated in row 16 in a broken seat and virtually with virtually no legroom. Comfort absolutely inadequate for a 13 hrs flight. After takeoff we were told that we had to land in Oslo to refuel. This turned out to be a 2.5 hrs stopover since no one was informed about our landing and need for fuel. In fact Aeroflot used the opportunity to change the crew so it is very possible that this was the actual cause for the unplanned stopover. All together we spent 16 hrs in that plane and of course missed the connecting flight on DL airlines.

Flew JFK-SVO-BEY-SVO-JFK. The price of ticket was 200$-300$ cheaper than the price of a ticket with other airlines. All flights were ok. If not on time either late by a couple of minutes or early by a couple of minutes. IFE great. Staff OK. One of the things I didn't like is the food. It is edible but it is always beef or chicken with a salad or cheese with ham (on all flights) the meals are not diversified. I didn't like the seats. I'm 190cm so it was really uncomfortable for me to sit in this seat for a flight of 9-10hrs but it shouldn't be the same problem for someone shorter. Airport is good. Staff is friendly. Terminal D and E are new and spacious but terminal F is over crowded and there is a lot of stores and not a lot of places to sit. Overall the experience was good. Will take them again and recommend them to someone if price is good.

SVO-JFK return in business. Generally nice experience. Smooth priority boarding at SVO excellent champagne and starters though the main course looked a bit cheap. Attentive staff. I noticed that the flight attendants on both flights tended to smile more and respond more quickly to those who smiled in return. The seats are not lie-flat unfortunately but still softer and more comfortable than the recliners installed by LH on their A380s. The screen is large enough with good colors but the content lacks recent action movies.

We traveled with them over this past summer and had a day delay and then when we finally got to Moscow the connecting flight was difficult to find. They changed the gate at the last minute and didn't make an announcement. We unfortunately missed our flight because of this and they weren't sympathetic at all. Mind you we had a toddler with us and I was 7 months pregnant. It was awful. We had to pay for a new flight and didn't give us many options. I will not be flying with them again.

Moscow-Shanghai with brand new A330-300 at the end of December. Not very punctual - departed and arrived 20 minutes late. Terminal F at SVO is crowded and inconvenient. Cabin crew friendly and efficient. Food was served twice good choice tasty meals. Entertainment system is very good. Blankets and earphones were given to all the passengers. Seat comfort was very poor to me. Seats are narrow with surprisingly little legroom. When you recline your seat the bottom part goes forward it makes the legroom smaller. Not the best experience ever but I would fly them again if the price is fair.

Flew SVO-ICN (codeshare with Korean). Not much to rave or complain about - flight departed and landed on time decent seats good IFE. If only they turn on the IFE before departure and leave it on after final descent (during departure/landing the IFE reset to front camera - not much to see during night). Meals edible vegetarian meal option honoured. Will fly them again if price is good.

Flew from Tokyo to Tel Aviv via Moscow around December 4th. Flight from Tokyo was pretty good. From Moscow there are no direct gates so you have to take a bus to board the plane. Waited 10 minutes inside the bus while it was right under the plane already. Another one and a half hour inside the plane before they drive us back to the airport and gave us 400RUB (gets you a coffee). Overall the flight was late by almost 6 hours on a 4 hours route. From Tel Aviv the flight was late by about half an hour. Upon landing had to board the bus again. It drove for about 20 minutes to the terminal. My bags didn't arrive to Tokyo (because the connection was too short). Will never fly with them again - it was cheaper by less than 100USD but definitely not worth it.

9th December from Krasnodar to Moscow Sheremetyevo on Flight SU 1103 and missed the connection to Flight SU 263 to London Heathrow. I flew yesterday on Aeroflot and experienced delays and missed connection through no fault of Aeroflot. I was dealt with by their many ground staff at Sheremetyevo extremely well the plane was modern and well flown and I would strongly recommend them for the service I received. Full marks and strongly recommended.

Volgograd-Moscow Sheremetyevo-Sochi Adler in business class Sochi Adler-Moscow Sheremetyevo in economy class. Excellent experience first time with Aeroflot. All flights on time and baggage checked and delivered promptly with priority tags on business was the first to be delivered. Crew friendly and very professional seat comfort excellent leather seating in Business class with plenty of high-quality food and wines. On business service rivals some airline first classes even on Russian domestic short sectors printed menus and wine list lots of reading material (counted 5 different Aeroflot publications on a 1:45 min flight) and crews very attentive and caring. All of them spoke good English. IL-96 aircraft very roomy and spacious should be a nice experience on longer flights. Would fly Aeroflot again without hesitation.

Flight from HKG-SVO-DUS-SVO-HKG. From HKG SU213 with new Boeing 777. Comfortable seat food ok. Served wine Staff friendly. Flight on time. Flight SU2436 to DUS delayed 40 minutes with no information. Boarding and check-in in DUS for flight SU 2537 and SU 212 very poor. I'm a Skyteam priority passenger from China Southern Airlines Aeroflot don't accepted the "elite plus" card same. No invitation to the lounge I had 1 kg excess baggage - not accepted. No requested seat for all flights. Aeroflot is am Skyteam member but does not follow the Skyteam rules. In Moscow Airport access to the Lounge but no priority Boarding. Seat in A330 a little small. Entertainment ok. Flight on time. The ticket fee was steep but service and own rules should be improved. I will not use this airline in the future.